Troubleshooting and error codes
Spinning starts late or the machine does not spin:
- Possible Cause: Electronic unbalance detection due to uneven laundry distribution. Redistributes laundry by reverse rotation. May happen several times. If still uneven after 10 min, machine will not spin.
- Solution: Pause and manually redistribute laundry.
- Possible Cause: Machine not installed properly.
- Solution: Ensure correct leveling. Refer to "Installation".
- Possible Cause: Transit bolts or packaging not removed.
- Solution: Remove packaging and/or transit bolts. Refer to "Unpacking".
- Possible Cause: Load may be too small.
- Solution: Add more laundry.
The machine makes an unusual noise:
- Possible Cause: Transit bolts or packaging not removed.
- Solution: Remove packaging and/or transit bolts. Refer to "Unpacking".
The machine does not dry or does not dry properly:
- Possible Cause: "Dry Time" or "Dryness" degree not selected.
- Solution: Select drying time or dryness degree.
- Possible Cause: Water tap not turned on (code: E 10).
- Solution: Open water tap.
- Possible Cause: Drain filter clogged (code: E20).
- Solution: Clean drain filter.
- Possible Cause: Machine overloaded.
- Solution: Reduce laundry load.
- Possible Cause: Selected drying program, time, or dryness degree not suitable.
- Solution: Select suitable program, time, or dryness degree.
Display time is frozen at the end of drying cycle for more than 30 minutes:
- Possible Cause: Machine optimizing drying cycle based on laundry type and load size. Varies by fabric water absorption.
- Solution: Normal behavior, not a cause for concern.
Note: If the problem is unclear or cannot be solved, contact your service center. Have product name, number, and purchase date ready.