| E10: The appliance does not fill with water properly. | - Make sure that the water tap is open.
- Make sure that the pressure of the water supply is not too low. Contact your local water authority for this information.
- Make sure that the water tap is not clogged.
- Make sure that the inlet hose has no kinks, damages or bends.
- Make sure that the connection of the water inlet hose is correct.
- Make sure that the filter of the inlet hose and the filter of the valve are not clogged. Refer to 'Care and cleaning'.
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| E20: The appliance does not drain the water. | - Make sure that the sink spigot is not clogged.
- Make sure that the drain hose has no kinks or bends.
- Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to "Care and cleaning".
- Make sure that the connection of the drain hose is correct.
- Set the drain programme if you set a programme without drain phase.
- Set the drain programme if you set an option which ends with water in the tub.
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| E40: The appliance door is open or not closed correctly. | - Make sure that the door is properly closed.
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| E91: Internal fail. No communication between electronic elements of the appliance. | - The programme was not finished properly or the appliance stopped too early. Switch the appliance off and on again.
- If the alarm code appears again, contact the Authorised Service Centre.
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| EH0: The mains supply is unstable. | - Wait until mains supply is stable.
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| EF0: The anti-flood device is on. | - Disconnect the appliance and close the water tap. Contact the Authorised Service Centre.
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| The programme does not start. | - Make sure that the mains plug is connected to the mains socket.
- Make sure that the appliance door is closed.
- Make sure that there is no damaged fuse in the fuse box.
- Make sure that the Start/Pauza has been touched.
- If the delay start is set, cancel the setting or wait for the end of countdown.
- Deactivate the Child Lock function if it is on.
- Check the position of the knob on the selected programme.
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| The appliance fills with water and drains immediately. | - Make sure that the drain hose is in the correct position. The hose may be positioned too low. Refer to "Installation instruction".
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| The spin phase does not operate or the washing cycle lasts longer than usual. | - Set the spin programme.
- Make sure that the drain filter is not clogged. Clean the filter, if necessary. Refer to "Care and cleaning".
- Adjust manually the items in the tub and start the spin phase again. This problem may be caused by balance problems.
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| There is water on the floor. | - Make sure that the couplings of the water hoses are tight and there is not water leakages.
- Make sure that the water inlet hose and the drain hose have no damages.
- Make sure you use the correct detergent and the correct quantity of it.
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| You cannot open the appliance door. | - Make sure that a washing programme that ends with water in tub, has not been selected.
- Make sure that the washing programme is finished.
- Set the drain or the spin programme if there is water in the drum.
- Make sure that the appliance receives electrical power. This problem may be caused by a failure of the appliance. Contact the Authorised Service Centre.
- If you need to open the door, please read carefully "Emergency door opening".
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| The appliance makes an unusual noise and vibrates. | - Make sure the levelling of the appliance is correct. Refer to "Installation instruction".
- Make sure that the packaging and/or the transit bolts are removed. Refer to "Installation instruction".
- Add more laundry in the drum. The load may be too small.
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| The programme duration increases or decreases during programme execution. | - The ProSense System is able to adjust the programme duration according to the type and the laundry load size. Refer to "The ProSense System load detection" in "Daily Use" chapter.
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| The washing results are not satisfactory. | - Increase the detergent quantity or use a different detergent.
- Use special products to remove the stubborn stains before you wash the laundry.
- Make sure that you set the correct temperature.
- Decrease the laundry load.
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| Too much foam in the drum during the washing cycle. | - Reduce the quantity of detergent.
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| After the washing cycle, there are some detergent residues in the dispenser drawer. | - Make sure that the flap is in the correct position (UP for powder detergent - DOWN for liquid detergent).
- Make sure you have used the detergent dispenser according the indications given in this user manual.
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