Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Manual for 10.10
Uploaded: Aug. 10, 2025, 12:01 a.m.
Manual Publish Date: 2013
Warranty Information
Your phone is warranted for 12 months against defects under normal use.
- Set-up: Insert SIM and battery, then charge the phone.
- Power On/Off: Press and hold the power key.
- Making Calls: Dial number and press send key; hang up with end call key.
- Messages: Access menu to create, send, and receive SMS.
- Contacts: Access contacts from the main screen, add new contacts, and manage existing ones.
- Settings: Customize display, sound, and other phone preferences.
- Tools: Use calculator, calendar, notes, and call filter.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Phone cannot switch on | Check battery contacts, reinstall battery, ensure battery is charged for at least 20 minutes. Use User Data Format or ONE TOUCH Upgrade if necessary. |
| Phone is frozen or unresponsive | Restart by pressing and holding the power key, remove and re-insert the battery. Use User Data Format or ONE TOUCH Upgrade if necessary. |
| Phone turns off by itself | Ensure power key is not mis-contacted and check battery charge level. Use User Data Format or ONE TOUCH Upgrade if necessary. |
| Phone cannot charge properly | Use ALCATEL ONE TOUCH battery and charger, check battery contacts, ensure proper insertion, and charge within normal conditions (0°C to +40°C). |
| No network connection or "No service" | Try a different location, verify network coverage, check SIM card validity, try manual network selection, or try later if the network is overloaded. |
| Invalid SIM card | Ensure SIM card is correctly inserted, the chip is not damaged, and the service is available. |
| Unable to make outgoing calls | Dial a valid number, check country/area codes for international calls, ensure connection to a network, check subscription status, ensure calls are not barred, and verify phone is not in flight mode. |
| Unable to receive incoming calls | Ensure phone is on and connected to a network, check subscription, ensure calls are not forwarded or barred, and verify phone is not in flight mode. |
| Caller name/number not displayed | Check subscription for caller ID service or confirm caller has not concealed their information. |
| Cannot find contacts | Ensure SIM card is not broken or improperly inserted, import SIM contacts to phone if needed. |
| Poor call quality | Adjust volume, check network strength, and ensure phone's receiver/speaker is clean. |
| Unable to use features | Verify subscription includes the feature and check if an ALCATEL ONE TOUCH accessory is required. |
| Cannot dial number from contacts | Ensure number is correctly recorded and country prefix is used for international calls. |
| Cannot add contact | Check if SIM card contacts are full and delete/archive files if necessary. |
| Callers cannot leave voicemail | Contact network operator for service availability. |
| Voicemail inaccessible | Ensure correct voicemail number is entered in settings, or try later if the network is busy. |
| Flickering icon displayed | Too many short messages saved on SIM; delete or archive them. |
| SIM card PIN locked | Contact network operator for PUK code. |
| Cannot connect to computer | Use the correct cable. |
| Battery drains quickly | Ensure full charge time (min 3 hours), wait after charging for accurate indication, and switch on backlight only when needed. |