Name: Manual for 1011A
Brand: ALCATEL
Availability: InStock

Troubleshooting and error codes

Problem	Solution
My phone turns off	My phone turns off • Turn the phone on again. If it turns off automatically, have it checked by the after-sales service.
My phone does not turn on	My phone does not turn on • Press and hold the power key until the phone turns on. • Check the battery level; charge the battery if needed. • If the phone still does not turn on, take it to an authorized repair centre.
My phone cannot charge properly	My phone cannot charge properly • Make sure your battery is correctly inserted. • Make sure you are using the ALCATEL charger supplied with your phone. • Clean the battery contacts if they are dirty. • Try to charge the battery in another place. • If the problem persists, contact the after-sales service.
My phone does not make or receive calls	My phone does not make or receive calls • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred calls. • Make sure your phone number is not barred. • Contact your network operator to check the network and your account. • Call your voicemail. • Make sure you have not activated flight mode.
My phone cannot connect to the network	My phone cannot connect to the network • Contact your network operator. • Check the network settings. • Move to a location where network reception is better.
My calls are distorted	My calls are distorted • Check the network signal strength. • Check the reception quality in your current location. • Try to move to another location. • Check the battery level. • Check the volume settings.
My voicemail message cannot be accessed	My voicemail message cannot be accessed • Call your voicemail number. • Check your SIM card. • Contact your network operator.
My SMS cannot be sent	My SMS cannot be sent • Check the network signal strength. • Check the network coverage. • Check your SIM card. • Make sure you have not barred SMS. • Make sure you have not entered a number that is barred. • Contact your network operator.
The phone does not ring	The phone does not ring • Check if the phone is turned on. • Check the volume settings. • Make sure the "Silence" mode is not activated. • Make sure a Bluetooth headset is not connected. • Check the ringer settings.
The battery does not charge	The battery does not charge • Make sure you are using the ALCATEL charger supplied with your phone. • Make sure the battery is correctly inserted. • If the battery still does not charge, contact the after-sales service.
The phone cannot be turned off	The phone cannot be turned off • Press and hold the power key until the phone turns off. • If the phone still cannot be turned off, remove the battery and then reinsert it. • If the problem persists, contact the after-sales service.
The screen remains blank	The screen remains blank • Press the power key to turn on the phone. • Check the battery level; charge the battery if needed. • If the screen still remains blank, contact the after-sales service.
An error message is displayed	An error message is displayed • Follow the instructions in the error message. • If the error message persists, contact the after-sales service.
My phone is lost or stolen	My phone is lost or stolen • Contact your network operator to suspend your SIM card. • Contact the police and provide them with your phone’s serial number. • If you have subscribed to the "Find My Phone" service, use it to locate your phone.
I forgot my PIN code	I forgot my PIN code • Contact your network operator to get your PUK code. • Enter your PUK code to reset your PIN code.
I cannot make calls	I cannot make calls • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred calls. • Make sure your phone number is not barred. • Contact your network operator to check the network and your account. • Call your voicemail. • Make sure you have not activated flight mode.
I cannot receive calls	I cannot receive calls • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred calls. • Make sure your phone number is not barred. • Contact your network operator to check the network and your account. • Call your voicemail. • Make sure you have not activated flight mode.
My phone cannot connect to the internet	My phone cannot connect to the internet • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred internet access. • Make sure you have not activated flight mode. • Check the network settings. • Contact your network operator to check the network and your account.
I cannot send or receive MMS	I cannot send or receive MMS • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred MMS. • Make sure you have not activated flight mode. • Check the network settings. • Contact your network operator to check the network and your account.
My phone freezes	My phone freezes • Press and hold the power key to turn off the phone. • If the phone still freezes, remove the battery and then reinsert it. • If the problem persists, contact the after-sales service.
My phone makes no sound	My phone makes no sound • Check the volume settings. • Make sure the "Silence" mode is not activated. • Make sure a Bluetooth headset is not connected. • Check the ringer settings.
My phone cannot connect to Bluetooth	My phone cannot connect to Bluetooth • Make sure Bluetooth is turned on. • Make sure the other device is within range. • Make sure the other device is compatible. • Try to pair the devices again.
My phone cannot connect to Wi-Fi	My phone cannot connect to Wi-Fi • Make sure Wi-Fi is turned on. • Make sure you are within range of the Wi-Fi network. • Make sure you have entered the correct Wi-Fi password. • Try to connect to another Wi-Fi network.
The sound quality is poor	The sound quality is poor • Check the network signal strength. • Check the reception quality in your current location. • Try to move to another location. • Check the battery level. • Check the volume settings.
The text is displayed incorrectly	The text is displayed incorrectly • Try to change the font size. • Try to change the language settings.
I cannot sync my phone with my computer	I cannot sync my phone with my computer • Make sure you have installed the correct software. • Make sure you have selected the correct connection mode. • Try to use a different USB cable.
My phone is not recognised by my computer	My phone is not recognised by my computer • Make sure you have installed the correct software. • Make sure you have selected the correct connection mode. • Try to use a different USB cable.
I cannot save contacts to my SIM card	I cannot save contacts to my SIM card • Check if your SIM card has enough space. • Try to delete some contacts from your SIM card.
My phone is slow	My phone is slow • Close unused applications. • Delete unnecessary files. • Restart your phone.
I cannot get rid of ads	I cannot get rid of ads • Contact your network operator.
I cannot use the internet	I cannot use the internet • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred internet access. • Make sure you have not activated flight mode. • Check the network settings. • Contact your network operator to check the network and your account.
My phone does not ring when there is an incoming call	My phone does not ring when there is an incoming call • Check if the phone is turned on. • Check the volume settings. • Make sure the "Silence" mode is not activated. • Make sure a Bluetooth headset is not connected. • Check the ringer settings.
My phone is not recognised by my computer	My phone is not recognised by my computer • Make sure you have installed the correct software. • Make sure you have selected the correct connection mode. • Try to use a different USB cable.
I cannot sync my phone with my computer	I cannot sync my phone with my computer • Make sure you have installed the correct software. • Make sure you have selected the correct connection mode. • Try to use a different USB cable.
I forgot my PIN code	I forgot my PIN code • Contact your network operator to get your PUK code. • Enter your PUK code to reset your PIN code.
My phone freezes	My phone freezes • Press and hold the power key to turn off the phone. • If the phone still freezes, remove the battery and then reinsert it. • If the problem persists, contact the after-sales service.
The screen remains blank	The screen remains blank • Press the power key to turn on the phone. • Check the battery level; charge the battery if needed. • If the screen still remains blank, contact the after-sales service.
My calls are distorted	My calls are distorted • Check the network signal strength. • Check the reception quality in your current location. • Try to move to another location. • Check the battery level. • Check the volume settings.
I cannot get rid of ads	I cannot get rid of ads • Contact your network operator.
My phone is slow	My phone is slow • Close unused applications. • Delete unnecessary files. • Restart your phone.
I cannot save contacts to my SIM card	I cannot save contacts to my SIM card • Check if your SIM card has enough space. • Try to delete some contacts from your SIM card.
I cannot send or receive MMS	I cannot send or receive MMS • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred MMS. • Make sure you have not activated flight mode. • Check the network settings. • Contact your network operator to check the network and your account.
I cannot connect to Wi-Fi	I cannot connect to Wi-Fi • Make sure Wi-Fi is turned on. • Make sure you are within range of the Wi-Fi network. • Make sure you have entered the correct Wi-Fi password. • Try to connect to another Wi-Fi network.
My phone makes no sound	My phone makes no sound • Check the volume settings. • Make sure the "Silence" mode is not activated. • Make sure a Bluetooth headset is not connected. • Check the ringer settings.
My voicemail message cannot be accessed	My voicemail message cannot be accessed • Call your voicemail number. • Check your SIM card. • Contact your network operator.
My phone cannot connect to Bluetooth	My phone cannot connect to Bluetooth • Make sure Bluetooth is turned on. • Make sure the other device is within range. • Make sure the other device is compatible. • Try to pair the devices again.
My SMS cannot be sent	My SMS cannot be sent • Check the network signal strength. • Check the network coverage. • Check your SIM card. • Make sure you have not barred SMS. • Make sure you have not entered a number that is barred. • Contact your network operator.
The text is displayed incorrectly	The text is displayed incorrectly • Try to change the font size. • Try to change the language settings.
My phone does not turn on	My phone does not turn on • Press and hold the power key until the phone turns on. • Check the battery level; charge the battery if needed. • If the phone still does not turn on, take it to an authorized repair centre.
My phone cannot charge properly	My phone cannot charge properly • Make sure your battery is correctly inserted. • Make sure you are using the ALCATEL charger supplied with your phone. • Clean the battery contacts if they are dirty. • Try to charge the battery in another place. • If the problem persists, contact the after-sales service.
My phone turns off	My phone turns off • Turn the phone on again. If it turns off automatically, have it checked by the after-sales service.
The sound quality is poor	The sound quality is poor • Check the network signal strength. • Check the reception quality in your current location. • Try to move to another location. • Check the battery level. • Check the volume settings.
The phone does not ring	The phone does not ring • Check if the phone is turned on. • Check the volume settings. • Make sure the "Silence" mode is not activated. • Make sure a Bluetooth headset is not connected. • Check the ringer settings.
My phone cannot connect to the network	My phone cannot connect to the network • Contact your network operator. • Check the network settings. • Move to a location where network reception is better.
My phone is lost or stolen	My phone is lost or stolen • Contact your network operator to suspend your SIM card. • Contact the police and provide them with your phone’s serial number. • If you have subscribed to the "Find My Phone" service, use it to locate your phone.
I cannot use the internet	I cannot use the internet • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred internet access. • Make sure you have not activated flight mode. • Check the network settings. • Contact your network operator to check the network and your account.
My phone cannot receive calls	My phone cannot receive calls • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred calls. • Make sure your phone number is not barred. • Contact your network operator to check the network and your account. • Call your voicemail. • Make sure you have not activated flight mode.
An error message is displayed	An error message is displayed • Follow the instructions in the error message. • If the error message persists, contact the after-sales service.
My phone cannot make calls	My phone cannot make calls • Check if your phone is covered by the network. • Check the network signal strength. • Check your SIM card. Remove and reinsert the SIM card. • Make sure you have not barred calls. • Make sure your phone number is not barred. • Contact your network operator to check the network and your account. • Call your voicemail. • Make sure you have not activated flight mode.

Manual for 1011A

Warranty Information

Getting Started

Calls

Contacts

Messages

Call log

FM radio

Settings

Tools

Profiles

Music

My files

Making the most of your mobile

Latin input mode

Troubleshooting and error codes