Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Manual for 117
Uploaded: Aug. 10, 2025, 12:02 a.m.
Warranty Information
Your phone is warranted against defects for twelve months from the date of purchase.
- Powering On/Off: Hold the power key to turn the phone on or off.
- Making Calls: Dial the number and press the send call key. Press the end call key to hang up.
- Voicemail: Hold the "/1" key to access voicemail.
- Receiving Calls: Press the send call key to answer, or reject with the reject call key.
- Contacts: Access contacts from the main screen to view, add, or manage them.
- Messaging: Navigate to Messaging to create, send, and receive SMS.
- FM Radio: Use the radio application to listen to stations.
- Alarm: Set up to three alarms with repeat and melody options.
- Settings: Customize display, sounds, security, and more via the main menu.
Troubleshooting and error codes
| Issue | Solution |
| My phone cannot switch on | Check battery contacts, charge battery for 20 minutes, or perform User Data Format. |
| My phone is frozen or has not responded | Restart phone, remove/re-insert battery, or perform User Data Format. |
| My phone turns off by itself | Check keypad lock, battery charge, or perform User Data Format. |
| My phone cannot charge properly | Use Alcatel battery/charger, ensure proper insertion and clean contacts, check charging conditions. |
| Cannot connect to network or "No service" | Try different location, verify network coverage, check SIM card validity, select network manually, or try later. |
| Invalid SIM card | Ensure correct insertion, check for damage, and verify SIM service availability. |
| Unable to make outgoing calls | Dial valid number, check international codes, ensure network connection, check subscription status, and verify call barring. |
| Unable to receive incoming calls | Ensure phone is on and connected, check subscription status, and verify call forwarding/barring. |
| Caller's name/number not displayed | Check service subscription and ensure caller has not concealed their information. |
| Cannot find my contacts | Check SIM card integrity and insertion, import contacts to phone. |
| Poor sound quality | Adjust volume, check network strength, and ensure receiver/speaker is clean. |
| Unable to use described features | Confirm service subscription and ensure no specific Alcatel accessory is required. |
| Contact number cannot be dialed | Verify contact number recording and include country prefix for international calls. |
| Unable to add contact | Check SIM card contact capacity and save to phone memory if full. |
| Callers cannot leave voicemail | Contact network operator for service availability. |
| Cannot access voicemail | Verify operator's voicemail number and check network busy status. |
| Flickering icon displayed | Too many short messages saved; delete or archive them. |
| SIM card PIN locked | Contact network operator for PUK code. |
| Make battery last longer | Follow complete charge time, wait after charging for accurate indicator, switch on backlight upon request. |