Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Available Languages: EN , ES
Manual for 390
Uploaded: Aug. 10, 2025, midnight
Manual Publish Date: 2011-11-28
Warranty Information
ALCATEL provides a 24-month warranty for this mobile phone.
Key Operations
- Power On/Off: Hold the power button.
- Making a Call: Dial number, press send key.
- Receiving a Call: Press send key to answer, end key to hang up.
- Access Contacts: Press the menu key, select Contacts.
- Send Message: Go to Messaging, select Create message.
- Use Camera: Access via main menu.
- Other Functions: Explore Tools (Alarm, Calculator, etc.), Settings, and File Manager.
Troubleshooting and error codes
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone cannot charge properly | The battery is not properly inserted. | Remove the battery and re-insert it. |
| The charging contact is dirty. | Clean the charging contacts. | |
| The charger is not properly connected. | Ensure the charger is properly connected. | |
| Cannot make a call | The phone is not covered by the network. | Check network coverage or contact the network operator. |
| The number you dialled is incorrect. | Dial the number again carefully. | |
| The SIM card is not activated or is faulty. | Contact your network operator. | |
| Cannot connect to a network or service | The SIM card is not inserted or is faulty. | Insert or replace the SIM card. |
| The phone is not supported by the network. | Contact your network operator. | |
| The phone is not registered on the network. | Try to connect to the network manually. | |
| Missed calls not registered | The call forwarding feature is activated. | Deactivate call forwarding. |
| The phone is switched off or in flight mode. | Switch the phone on or disable flight mode. | |
| The number is not recognized by the network. | Contact your network operator. | |
| Cannot send/receive SMS | The SIM card is full. | Delete old messages. |
| The message center number is incorrect. | Check the message center number in settings. | |
| The message is too long for SMS. | Shorten the message or send it as MMS. | |
| Cannot make or receive calls when roaming | The phone is not supported by the roaming network. | Contact your network operator. |
| Roaming is not activated on your SIM card. | Contact your network operator. | |
| Cannot access voicemail | The voicemail number is incorrect. | Check the voicemail number in settings. |
| The phone is switched off or in flight mode. | Switch the phone on or disable flight mode. |