Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Manual for 4018M
Uploaded: Aug. 10, 2025, 12:02 a.m.
Manual Publish Date: 2014-08-21
Warranty Information
12-month warranty for the device and 6-month for accessories against manufacturing defects.
- Powering On/Off: Press and hold the Power key to turn the phone on or off.
- Navigation: Use the touchscreen to navigate. Touch to select, touch and hold to drag, swipe to scroll, pinch to zoom.
- Home Screen: Access apps, widgets, and shortcuts. The Status bar shows notifications and system info.
- Calls: Touch the Phone icon to make calls. Answer or reject calls by sliding on the screen.
- Messaging: Access the Messaging app to send/receive SMS and MMS.
- Internet: Connect via GPRS/EDGE/3G or Wi-Fi.
- Customization: Personalize your Home screen by adding/rearranging apps and changing wallpaper.
- Troubleshooting: Basic troubleshooting steps are provided for common issues like frozen phone or charging problems.
Troubleshooting and error codes
| Issue | Possible Cause/Solution |
| My phone is frozen or cannot be switched on | Check battery contacts, recharge battery, restart phone, reset phone, or factory data reset. |
| My phone has not responded for several minutes | Restart phone, remove/re-insert battery, or factory data reset. |
| My phone turns off by itself | Check screen lock, battery charge level, or factory data reset. |
| My phone cannot charge properly | Use original battery/charger, ensure proper insertion, check charging conditions, and compatible voltage. |
| My phone cannot connect to a network or "No service" is displayed | Try a different location, check network coverage, verify SIM validity, select network manually, or try later. |
| My phone cannot connect to the Internet | Check IMEI, internet access service, settings, and network coverage. |
| Invalid SIM card | Ensure correct insertion, check for damage, and verify SIM service availability. |
| Unable to make outgoing calls | Dial correctly, check country codes, ensure network connection, check subscription, and ensure calls are not barred or in airplane mode. |
| Unable to receive incoming calls | Ensure phone is on and connected to a network, check subscription, and ensure calls are not forwarded or barred. |
| The caller's name/number does not appear when a call is received | Check subscription for caller ID service or if caller has concealed their information. |
| I cannot find my contacts | Check SIM card integrity and insertion, import contacts from SIM to phone. |
| The sound quality of the calls is poor | Adjust volume, check network strength, and ensure receiver/speaker is clean. |
| I am unable to use the features described in the manual | Check operator subscription and ensure no special accessory is required. |
| When I select a number from my contacts, the number cannot be dialed | Verify recorded number, country prefix, and foreign country dialing. |
| My callers are unable to leave messages on my voicemail | Contact network operator for service availability. |
| I cannot access my voicemail | Check voicemail number entry and network availability. |
| I am unable to send and receive MMS | Check phone memory, operator service, MMS parameters, and server center number. |
| SIM card PIN locked | Contact network operator for PUK code. |
| I am unable to connect my phone to my computer | Install Smart Suite, ensure USB driver is installed, check USB debugging, and computer requirements. |
| I am unable to download new files | Ensure sufficient phone memory, use microSD card, and check subscription status. |
| The phone cannot be detected by others via Bluetooth | Ensure Bluetooth is on, phone is visible, and within detection range. |
| How to make your battery last longer | Follow complete charge time, wait after partial charge for accurate indication, adjust screen brightness, extend email auto-check interval, update manually, exit background apps, and deactivate unused features. |