Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Available Languages: EN , ES
Manual for 809/819/819D
Uploaded: Aug. 10, 2025, 12:01 a.m.
Manual Publish Date: 2011-01-01
Warranty Information
The phone is warranted against defects for twelve months from the purchase date.
- Powering On/Off: Hold the power key to turn the phone on or off.
- Making Calls: Enter the number on the keypad and press the call key. For dual SIM, select SIM1 or SIM2.
- Messaging: Access the Messaging menu to send SMS and MMS.
- Connectivity: Connect to Wi-Fi for internet access. Bluetooth can be used for wireless connections.
- Customization: Personalize wallpaper, themes, and keypad settings.
Troubleshooting and error codes
| Issue | Troubleshooting Steps |
|---|---|
| Phone won't switch on | Press the power key until the screen comes on. Check battery charge and contacts. |
| Screen difficult to read | Clean the screen. Use in recommended conditions. |
| Phone turns off by itself | Check keypad lock status and battery charge. |
| Phone won't charge properly | Ensure battery is not fully discharged, check charging conditions, and battery insertion. Use approved charger. |
| Cannot connect to a network | Try another location, check network coverage, SIM validity, and select network manually. |
| SIM card error | Ensure correct insertion, 3V or 1.8V compatibility, and check for damage. |
| Touch screen does not respond | Ensure phone is not locked. Launch touch screen calibration. |
| Unable to make outgoing calls | Dial valid number, check country codes, network connection, subscription status, and call barring. |
| Unable to receive incoming calls | Ensure phone is on and connected, check subscription status, and call forwarding/barring. |
| Caller's name not shown | Check service subscription and if the caller has concealed their number. |
| Sound quality not optimal | Adjust volume, check network strength, and ensure no Alcatel accessory is required. |
| Number not dialled from Contacts | Verify number recording, country prefix, and SIM card directory space. |
| Cannot add contact | Check SIM directory space or save to phone memory. |
| Callers unable to leave voicemail | Contact network operator for service availability. |
| Cannot access voicemail | Verify voicemail number entry. Try later if network is busy. |
| Unable to send/receive MMS | Check phone memory, operator settings, and server center number. |
| Red icon on standby | Too many short messages on SIM; delete or archive them. |
| “No service” displayed | Outside network coverage area. |
| 3 incorrect PIN codes entered | Contact operator for PUK code. |
| Cannot connect to computer | Install PC suite, check computer requirements. |
| Cannot download new files | Check free space, delete files, use MicroSD, check subscription. |
| Phone not detected via Bluetooth | Ensure Bluetooth is on and visible. |
| Phone frozen/won't power on | Check battery, remove/reinstall SIM and battery, or reset phone. |