Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Manual for 918
Uploaded: Aug. 10, 2025, 12:02 a.m.
Warranty Information
Phone warranted against defects for 12 months, accessories for 6 months from purchase.
To turn on your phone, press and hold the Power key. The home screen will then appear. To turn off your phone, press and hold the Power key from the home screen until the phone options appear, then select Power off.
The phone features a touchscreen interface. You can interact with applications by touching them. To navigate, you can slide or flick your finger across the screen. To zoom in or out, use the pinch/spread gesture.
Personalize your home screen by adding shortcuts, widgets, or folders. You can also customize the wallpaper by going to Menu > Wallpaper.
To make a call, touch the Phone icon, enter the number, and touch the call button. You can also access contacts and call history from the Phone tab.
Troubleshooting and error codes
| Issue | Checks |
|---|---|
| My phone is frozen or cannot switch on | Check battery contacts, reinstall battery, check battery level, charge for 20 mins, use User Data Format. |
| My phone has not responded for several minutes | Restart phone by pressing Power key, remove and reinsert battery. |
| My phone turns off by itself | Check keypad lock, check Power key contact, check battery charge level. |
| My phone cannot charge properly | Use Alcatel battery/charger, check battery insertion and contacts, ensure battery is not fully discharged, charge in normal conditions (0°C to +40°C). |
| My phone cannot connect to a network or “No service” is displayed | Try another location, verify network coverage, check SIM card validity, try manual network selection, try later if network is overloaded. |
| My phone cannot connect to the Internet | Check IMEI, verify SIM internet service, check internet settings, ensure network coverage, try later or another location. |
| Invalid SIM card | Check SIM insertion, chip condition, and SIM service availability. |
| Unable to make outgoing calls | Dial valid number, check country/area codes, ensure network connection, check subscription status, check outgoing call barring, ensure not in flight mode. |
| Unable to receive incoming calls | Ensure phone is on and connected, check subscription status, check call forwarding/barring, ensure not in flight mode. |
| The caller's name/number does not appear when a call is received | Check service subscription, caller may have concealed info. |
| I cannot find my contacts | Check SIM card, ensure proper insertion, import SIM contacts to phone. |
| The sound quality of the calls is poor | Adjust volume, check network strength, ensure receiver/speaker is clean. |
| I am unable to use the features described in the manual | Check operator service subscription, ensure no specific Alcatel accessory is required. |
| When I select a number from my contacts, the number cannot be dialed | Check number recording, check country prefix for foreign calls. |
| I am unable to add a contact in my contacts | Check SIM card capacity, save contacts to phone if SIM is full. |
| My callers are unable to leave messages on my voicemail | Contact network operator for service availability. |
| I cannot access my voicemail | Verify operator voicemail number, try later if network busy. |
| I am unable to send and receive MMS | Check phone memory, contact operator for service/MMS parameters, verify server centre number/MMS profile. |
| SIM card PIN locked | Contact operator for PUK code. |
| I am unable to connect my phone to my computer | Install Alcatel Android Manager, check USB driver, check Notification panel for Agent activation, enable USB debugging, check computer requirements, use correct cable. |
| I am unable to download new files | Ensure sufficient phone memory, select microSD card for storage, check subscription status. |
| The phone cannot be detected by others via Bluetooth | Ensure Bluetooth is on and visible, ensure phones are within detection range. |