Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Available Languages: EN , ES
Manual for 991D
Uploaded: Aug. 10, 2025, 12:02 a.m.
Manual Publish Date: 2012-01-01
Warranty Information
The phone is warranted against defects for 12 months from the date of purchase.
Basic Operation Summary
Powering On/Off: Press and hold the Power key.
Navigating: Use the touchscreen to tap icons, drag to scroll, and pinch/spread to zoom. The Home key returns you to the main screen.
Making Calls: Open the Phone app, enter the number, and touch the call icon. You can also call from Contacts or Call Log.
Messaging: Access the Messaging app to send and receive SMS/MMS.
Personalizing: Customize your Home screen by adding shortcuts, widgets, and folders. Adjust wallpapers and ringtones in Settings.
Connecting: Connect to Wi-Fi and Bluetooth from the Settings menu.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Phone frozen or cannot switch on | Check battery contacts, reinstall battery. Charge for at least 20 minutes. Use User Data Format to reset. |
| Phone has not responded | Restart by holding Power key. Remove and re-insert battery. |
| Phone turns off by itself | Check keypad lock. Ensure Power key is not mis-contacted. Check battery charge level. |
| Cannot charge properly | Use ALCATEL ONE TOUCH battery and charger. Ensure battery is inserted properly and contacts are clean. Charge for at least 20 mins. Check charging conditions (0°C to +40°C). |
| Cannot connect to network or “No service” | Try another location, check network coverage. Verify SIM card validity. Select network manually. Try later if network is overloaded. |
| Cannot connect to Internet | Check IMEI number. Ensure SIM card internet access is available. Check Internet settings. Ensure network coverage. Try connecting later or another location. |
| Invalid SIM card | Ensure SIM card is correctly inserted and undamaged. Check SIM service availability. |
| Unable to make outgoing calls | Dial valid number. Check country/area codes for international calls. Ensure network connection. Check subscription status. Ensure not in flight mode. Ensure outgoing calls are not barred. |