Brand: ALCATEL
Category: Mobile Phone
Document Type:
Language: EN
Manual for one touch 995
Uploaded: Aug. 10, 2025, 12:01 a.m.
Warranty Information
Your phone is warranted against any defect or malfunctioning for twelve months from the date of purchase.
- Getting Started: Insert SIM card, power on the phone, and follow setup prompts.
- Home Screen Navigation: Use the touchscreen to navigate applications, view notifications, and access settings.
- Making Calls: Access the Phone app, dial numbers directly or select from contacts, and use End call to hang up.
- Text Input: Utilize the onscreen keyboard for typing, with options for different layouts and voice input.
- Managing Contacts: Add, edit, and organize contacts, including options to add to favorites or groups.
- Data & Storage: Monitor phone memory and microSD card usage, and manage applications.
- Connectivity: Connect to Wi-Fi, Bluetooth, and use mobile data for internet access.
Troubleshooting and error codes
| Issue | Troubleshooting Steps |
|---|---|
| Phone frozen or cannot switch on | Check battery contacts, battery power level, or use User Data Format to reset. |
| Phone has not responded for several minutes | Restart phone by pressing and holding Power key, or remove and re-insert battery. |
| Phone turns off by itself | Check keypad lock, Power key contact, and battery charge level. |
| Phone cannot charge properly | Ensure correct Alcatel battery and charger are used, check battery insertion and contacts, and allow time for initial charge. |
| Phone cannot connect to a network or “No service” is displayed | Try another location, verify network coverage with operator, check SIM card validity, or try manual network selection. |
| Phone cannot connect to the Internet | Check IMEI, SIM card internet access, phone internet settings, and network coverage. |
| Invalid SIM card | Ensure correct SIM card insertion, check for damage, and verify SIM card service availability. |
| Unable to make outgoing calls | Dial valid number, check international codes, ensure network connection, and check subscription status. |
| Unable to receive incoming calls | Ensure phone is on and connected to network, check subscription, and ensure calls are not forwarded or barred. |
| The caller's name/number does not appear when a call is received | Check service subscription with operator or if caller has concealed their name/number. |
| Cannot find my contacts | Ensure SIM card is not broken or improperly inserted, and import SIM contacts to phone. |
| Poor sound quality of calls | Adjust volume, check network strength, and ensure phone receiver/connector/speaker is clean. |
| Unable to use features | Check operator subscription and if features require Alcatel accessories. |
| Number cannot be dialed from contacts | Verify recorded number and country prefix, or check SIM card contact capacity. |
| Unable to add contacts | Ensure SIM card contacts are not full; delete files or save to phone contacts. |
| Callers unable to leave messages on voicemail | Contact network operator to check service availability. |
| Cannot access voicemail | Ensure operator's voicemail number is correct and try later if network is busy. |
| Unable to send and receive MMS | Check phone memory, operator MMS parameters, and server centre number. |
| SIM card PIN locked | Contact network operator for PUK code. |
| Unable to connect phone to computer | Install Alcatel Android Manager, check USB drivers, and ensure USB debugging is enabled. |
| Cannot download new files | Ensure sufficient phone memory, select microSD card for storage, and check subscription status. |
| Phone not detected by others via Bluetooth | Ensure Bluetooth is on, phone is visible, and phones are within detection range. |