Manual for G13CH

Manual for G13CH

Brand: ASUS

Category: Desktop PC

Document Type: Manual

Language: EN

Uploaded: April 20, 2026, 7:43 p.m.

Manual Publish Date: 2023-02-01

Warranty Information

Product warranty or service will not be extended if the product is repaired, modified, or altered without ASUS authorization.

Welcome!

Thank you for purchasing the ASUS Desktop PC! The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and user-centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

Illustrations are for reference only. The ports, their locations and the chassis color vary with different models.

IMPORTANT! Do not use this Desktop PC for cryptocurrency mining (consuming a vast amount of electricity and time to gain convertible virtual currency) and/or related activities.

Top Ports

  • 1. Power button: Press this button to turn on your computer.
  • 2. Audio port: This port connects to a headphone, microphone or speaker.
  • 3. USB 3.2 Gen 1 ports: These ports connect to USB 3.2 Gen 1 devices such as mouse, printer, scanner, camera, PDA, and others. USB 3.2 Gen 1 devices can only be used for data storage.

Rear Ports

  • 1. DisplayPort: This port is for a DisplayPort-compatible device.
  • 2. HDMI™ ports: These ports are for High-Definition Multimedia Interface (HDMI™) connectors, and are HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content.
  • 3. USB 2.0 ports: These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
  • 4. PS/2 keyboard/mouse combo port: This port is for a PS/2 keyboard/mouse.
  • 5. USB 3.2 Gen 2 ports: These 9-pin Universal Serial Bus (USB) ports are for USB 3.2 Gen 2 devices. We strongly recommend that you connect USB 3.2 Gen 2 devices to USB 3.2 Gen 2 ports for faster and better performance for your USB 3.2 Gen 2 devices.
  • 6. Realtek 2.5Gb Ethernet port: This port allows 2.5Gbps Ethernet connection to a Local Area Network (LAN) through a network hub.
  • 7. Wi-Fi ports: These ports connect to Wi-Fi antennas.
  • 8. Microphone port (pink): This port connects to a microphone.
  • 9. Line Out port (lime): This port connects to a headphone or a speaker.
  • 10. Line In port (light blue): This port connects to a tape, CD, DVD player, or other audio sources.
  • 11. Power connector: Plug the power cord to this connector.
  • 12. Expansion slot brackets: Remove the expansion slot bracket when installing an expansion card.
  • 13. ASUS Graphics Cards (on selected models only): The display output ports on these optional ASUS Graphics Cards may vary with different models.
  • 14. Air vents: These vents allow air ventilation.

Troubleshooting and error codes

Problem Possible Cause Action
No power (The power indicator is off) Incorrect power voltage Set your computer's power voltage switch to your area's power requirements. Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
Your computer is not turned on. Press the power key on the front panel to ensure that your computer is turned on.
Your computer's power cord is not properly connected. Ensure that the power cord is properly connected. Use other compatible power cord.
PSU (Power supply unit) problems Contact the ASUS Service Center about installing another PSU on your computer.
No display output after turning the computer on (Black screen) The signal cable is not connected to the correct VGA port on your computer. Connect the signal cable to the correct display port (onboard VGA or discrete VGA port). If you are using a discrete VGA card, connect the signal cable to the discrete VGA port.
Signal cable problems Try connecting to another monitor.
Cannot access the Internet The LAN cable is not connected. Connect the LAN cable to your computer.
LAN cable problems Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Your computer is not properly connected to a router or hub. Ensure that your computer is properly connected to a router or hub.
Network settings Contact your Internet Service Provider (ISP) for the correct LAN settings.
Problems caused by the anti-virus software Close the anti-virus software.
Driver problems Reinstall the LAN driver
No Audio Speaker or headphone is connected to the wrong port. Refer to your computer's User Guide for the correct port. Disconnect and reconnect the speaker to your computer.
Speaker or headphone does not work. Try using another speaker or headphone.
The front and back audio ports do not work. Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
Driver problems Reinstall the audio driver
System speed is too slow Too many programs are running. Close some of the programs.
Computer virus attack Use an anti-virus software to scan for viruses and repair your computer. Reinstall the operating system.
Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing. Replace with a new hard disk drive.
Memory module problems Replace with compatible memory modules. Remove the extra memory modules that you have installed, then try again. Contact the ASUS Service Center for assistance.
The system often hangs or freezes. There is not enough air ventilation for your computer. Move your computer to an area with better air flow.
Incompatible softwares are installed. Reinstall the OS and reinstall compatible softwares.
Too noisy right after turning on the computer. Your computer is booting up. It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
The BIOS settings have been changed. Restore the BIOS to its default settings.
Old BIOS version Update the BIOS to the latest version. Visit the ASUS Support site at https://www.asus.com/support to download the latest BIOS versions.
Computer is too noisy when in use. The CPU fan has been replaced. Ensure that you are using a compatible or ASUS-recommended CPU fan.
There is not enough air ventilation for the computer. Ensure that your computer is working in an area with good air flow.
The system temperature is too high. Update the BIOS. If you know how to reinstall the motherboard, try to clean the inner space of the chassis. Contact the ASUS Service Center for assistance.
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