Brand: BOSCH
Category: Security Systems
Document Type: Installation Guide
Language: EN
Brand: BOSCH
Category: Security Systems
Document Type: Installation Guide
Language: EN
Uploaded: April 20, 2026, 7:47 p.m.
Manual Publish Date: 2021-03
Refer to the warranty information provided by your dealer or Bosch Security Systems for details.
| Issue | Solution |
|---|---|
| Cannot connect to the unit in the Web browser after Factory Default or firmware update. | Reboot the unit using the web browser IP address and /reset, or use Configuration Manager to restart. If problems persist, cycle power. |
| Unit identified as "Videojet Generic" in Configuration Manager/BVMS. | Reboot the unit or cycle power. If the issue persists, contact Bosch Service Center. |
| Camera doesn't start up, fails to power up via PoE, or cannot search an IP address. | Press the hardware reset button for more than 8 seconds. |
| Camera firmware crashed or image frozen. | Press the hardware reset button for more than 8 seconds. |
| Forgot password. | Perform a hardware reset (press and hold reset button for >8 seconds). |
| Cannot update firmware. | Ensure power is applied and try again. If the issue persists, perform a hardware reset. |
| Camera disconnects from network randomly. | Check network connections and power supply. Perform a hardware reset if necessary. |
| Camera no longer finds pre-positions. | Reconfigure pre-positions or perform a hardware reset. |
| Cannot configure camera using web browser. | Check network connectivity and try accessing via IP address. Perform a hardware reset if needed. |
| Camera has no video out. | Check video connections and power. Perform a hardware reset if the issue persists. |