Brand: CANON
Category: Printer
Document Type: Manual
Language: EN
Manual for imageRUNNER ADVANCE 8500/6500 Series
Uploaded: Nov. 21, 2025, 8:29 p.m.
Manual Publish Date: 2018-04-01
Warranty Information
None
This manual provides troubleshooting guidance for the Canon imageRUNNER ADVANCE 8500/6500 Series printers. It covers various issues including image faults, feeding problems, malfunctions, transmission/fax-related errors, jams within the main unit and delivery options, and error codes. Specific solutions are detailed for each problem, often including service work steps, parts replacement, and checks to perform. The manual also addresses related specifications and proactive measures for certain error codes.
Troubleshooting and error codes
| Category | Issue | Page |
|---|---|---|
| Image Faults | Black Line appearing in sub scanning direction on image due to fluff adhered to the leaser exposure path. | 1 |
| Image Faults | Measure against soiled image or blank image due to a fault in the surface finishing of the developing assembly lower sleeve. | 3 |
| Image Faults | Poor density or white band image due to the boss breakage of the stirring rod. | 4 |
| Image Faults | Foggy image/black lines due to detached dustproof glass inside the laser scanner unit. | 11 |
| Image Faults | Stained image (at regular intervals of 63mm) due to scratches on the developing upper/lower cylinder. | 12 |
| Faulty Feeding | Inconsistent folding position when using booklet mode with a small number of sheets due to deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1). | 13 |
| Malfunction | When using the manual stapler, staple position is shifted and sheets are not stapled due to a spring coming off. (Staple Finisher-V1, Booklet Finisher-V1). | 19 |
| Malfunction | Message is wrongly displayed due to the displaced waste staple case (Staple Finisher-X1 / Booklet Finisher-X1 / Staple Finisher-N1 / Booklet Finisher-N1). | 24 |
| Malfunction | Response of static touch panel is slow due to electrical noise. | 29 |
| Malfunction | "Remove all the output paper" is displayed when delivering to the escape tray (Staple Finisher-V1/Booklet Finisher-V2). | 30 |
| Malfunction | Boss breakage in the shutter of patch sensor assembly occurring when opening/closing the shutter. | 32 |
| Malfunction | Not all the icons are displayed on the UI screen of main body due to disconnection of the connectors. | 34 |
| Malfunction | Measures when DADF does not open. | 36 |
| Transmission/Fax-Related | Skip Blank Originals fails in Scan and Send/Scan and Store due to foreign particles attached to the scanning area. | 39 |
| Jam (Main Unit) | 0108/0215 jam codes due to the coming off of the detection flag of the photo sensor assembly. | 41 |
| Jam (Main Unit) | Measures when the display of jam 0118/010F/0218/020F/0A18/0A0F cannot be canceled (POD Deck Lite-C1/Paper Deck Unit-E1/F1). | 42 |
| Jam (Delivery options) | 1004 Jam Code or folded corner on printed out paper due to positional displacement of support (Staple/Saddle/Booklet/Finisher). | 44 |
| Jam (Delivery options) | 110F Jam code due to meshing failure of the timing belt (Staple-Q1/W1/Booklet-Q1/W1/ Saddle-AK2/Finisher-AK1). | 46 |
| Jam (Delivery options) | 1002 Jam code due to broken spring of the escape inlet flapper. | 50 |
| Jam (Delivery options) | 1008 Jam Code due to nip failure of post card feeding rollers (Finisher) | 53 |
| Error Code | E808-0007 Caused by the fixing drawer cable breakage. | 58 |
| Error Code | E583-800x due to malfunction of the front/rear tray auxiliary guide or coming off of the bearing of lower stack delivery roller (Staple Finisher-V1 / Booklet Finisher-V1). | 60 |
| Error Code | E202-0001 and abnormal noise from the reader assembly during the operation due to the detached flat cable unit. | 68 |
| Error Code | E840-0001 due to the defect securing screws for the fixing shutter motor. | 71 |
| Error Code | E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/ Booklet Finisher_V1). | 73 |
| Error Code | E004-0205/E197-0008/E263-0000/E808-000x/E840-0001 caused by damaged coating of the fixing drawer cable. | 76 |
| Error Code | E197-0002 due to the worn coating of paper pick-up assembly cable. | 78 |
| Error Code | Measure against E674-0100. | 79 |
| Error Code | E568-8002/Shaved gear tooth due to overloading with friction from sliding while the estrangement rack is moving (Staple-Q1/W1/Booklet-Q1/W1/Saddle-AM2/AN2/Finisher-AM1/AN1). | 80 |
| Error Code | E840-0001 due to rotation failure of a drive shaft in the upper fixing ass'y. | 84 |
| Error Code | E017-0002/0003 due to interference of a harness and a sensor flag. | 85 |
| Error Code | Notice of proactive measure against E068-0001. | 87 |
| Specifications-Related | Regarding the replacing operation of photo-interrupter (shift tray - D1/E1/F1). | 88 |
| Specifications-Related | The breakage of copy tray hooks due to an overloading of output paper (Copy Tray-Q1/R1/R2). | 90 |