Brand: Canon
Category: Printer
Document Type: Manual
Language: EN
Manual for TS5000 series
Uploaded: Nov. 21, 2025, 6:30 p.m.
Warranty Information
Warranty information is not explicitly stated in the provided sections.
Basic Operation
- Printing Photos from a Computer: Learn how to print photos using My Image Garden. This involves opening tray covers, loading paper with the print side facing up, aligning guides, and registering paper information on the LCD. You will then use the Quick Menu to launch My Image Garden and select the Photo Print icon.
- Copying: Instructions for making copies are available.
- Printing Photos: General information on printing photos.
Troubleshooting and error codes
| Error Code | Cause | What to Do |
|---|---|---|
| 1689 | Printer detected ink out condition (The lamp on the ink tank flashes). | Replace the ink tank and close the scanning unit (cover). If you want to continue printing, disable the ink level detection function by pressing and holding the Stop button for at least 5 seconds. |
| 1700 | Ink absorber is almost full. | Select OK on the LCD to continue printing. Contact your nearest Canon service center to request a repair. |
| 1890 | Tape for securing print head holder during transportation may still be attached. | Open the scanning unit/cover and remove the tape. If this does not solve the problem, contact your nearest Canon service center. |
| 2900 | Scanning print head alignment sheet failed. | Make sure the alignment sheet is set correctly, not dirty, and that the loaded paper is correct. Check print head nozzles. Try manual print head alignment. |
| 2901 | Print head alignment pattern has been printed and printer is waiting to scan sheet. | Scan the printed alignment pattern by placing it on the platen glass, aligning the mark, closing the cover, and selecting OK. |
| 4103 | Cannot perform printing with current print settings. | Press the Stop button to cancel printing, then change the print settings and retry. |
| 5011, 5012 | Printer error has occurred. | Turn off the printer, unplug it, then plug it back in and turn it on. If the problem persists, contact your nearest Canon service center. |
| 5100, C000 | Printer error has occurred. | Cancel printing, turn off the printer. Check for impediments to print head holder motion, ensure ink tanks are installed correctly. Turn the printer back on. If the problem persists, contact your nearest Canon service center. Be careful not to touch the white belt (A) when clearing impediments. |
| 5200 | Printer error has occurred. | Turn off the printer, unplug it, then plug it back in and turn it on. If the problem persists, contact your nearest Canon service center. |
| 5B00 | Printer error has occurred. | Contact your nearest Canon service center to request a repair. |
| 6000 | Printer error has occurred. | If paper is jammed, remove it. Turn off and unplug the printer, then plug it back in and turn it on. If the problem persists, contact your nearest Canon service center. |