Manual for DR-C225 II / DR-C225W II

Manual for DR-C225 II / DR-C225W II

Brand: Canon

Category: Scanner

Document Type: Manual

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 7:04 p.m.

Warranty Information

Canon is not liable for storage and handling of scanned documents and image data.

Chapter 1 Introduction

Thank you for purchasing the Canon imageFORMULA DR-C225 II/ C225W II Document Scanner.

This manual explains how to set up and use the scanner. It covers topics such as installation, operation, maintenance, and troubleshooting.

Features of the Scanner

  • Compact Design
  • Fast Document Feeding
  • Two Eject Paths
  • High Image Quality
  • USB 2.0 Interface
  • Color/Grayscale Support
  • Supports a Variety of Scanning Modes
  • Paper Size Detection
  • Auto Color Detection
  • Full Auto Mode
  • Auto Resolution Detection
  • Folio Scan
  • Deskew
  • Ultrasonic Double Feed Detection
  • Text Enhancement Modes
  • Color Drop-out
  • Skip Blank Page Function
  • Prescan Function
  • Character/Line Emphasis Function
  • CaptureOnTouch Software
  • Scanning Shortcut
  • Auto Start
  • Sleep Mode
  • Wi-Fi connectivity (DR-C225W II only)

Chapter 2 Important Safety Instructions

Follow safety warnings and precautions for safe operation, including installation location, AC adapter usage, moving, handling, disposal, and sending for repairs.

Chapter 3 Installing the Software

This section details the software installation process using the provided setup disc for both Windows and Mac operating systems.

Troubleshooting and error codes

Q Problem A Solution
Q1 The scanner will not turn on. A1 Confirm that the AC adapter is plugged firmly into a power outlet.
Q2 The scanner is not recognized. A2 1 Confirm that the scanner is properly connected to the computer with a USB cable. 2 Confirm that the scanner is turned on. 3 The computer's USB interface may not support the scanner. 4 Confirm that the supplied USB cable is used. 5 If using a USB hub, try connecting directly to the computer. 6 On the DR-C225W II, make sure that the Wireless switch on the back of the scanner is turned off.
Q3 Documents feed askew (scanned images are slanted). A3 1 Align the document guides. 2 Enable [Automatically straightens skewed] (or [Deskew]) in the scanner driver settings. 3 Clean the rollers. If the problem persists, roller replacement or maintenance may be needed.
Q4 If white lines or streaks appear in scanned images. A4 Clean both sides of the scanner glass, and the rollers. If a sticky substance is found, carefully wipe. If the problem persists, the internal glass may be scratched. Contact your local authorized Canon dealer.
Q5 Pages are missing. A5 Decrease the [Set the likelihood of skipping blank page] value or select another scan mode setting such as [Simplex] or [Duplex]. See "Problem 7 Documents jam (or double-feed)" if pages are skipped due to double feeding.
Q6 Documents jam (or double-feed). A6 1 Clean the rollers if necessary. 2 Fan documents before loading. 3 Set the feed selection lever to the non separation position and manually feed one page at a time.
Q7 Multiple pages of scanned images cannot be saved to a single file. A7 Depending on the file format (BMP, PNG, JPEG, PPTX, TIFF, PDF), multiple scanned images may not be saved as a single file. Refer to "About file formats" on p.54 for details.
Q8 All of the placed documents have been scanned, but the scanned image does not appear on the application. A8 When [Panel-Feeding] or [Automatic Feeding] is selected, click the [STOP] button on the Scan Panel to finish the operation and send the scanned images to the application.
Q9 Memory becomes insufficient and scanning stops. A9 Adjust scanning conditions (e.g., reduce resolution or page size), turn off [Moire Reduction] and [Please change prevent bleed through and remove] if they are set to on.
Q10 Scanned images are upside down. A10 Confirm the scanner driver settings. In Windows, clear the [Upside-down feeding] check box in the [Feeding] tab. In OS X/macOS, clear the [Upside-down feeding] check box in the [More] dialog box.
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