Brand: CANON
Category: Scanner
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Sept. 12, 2025, 4:13 a.m.
Manual Publish Date: 2019
Canon is not responsible for how this scanner is used by an individual. Certain intellectual property is protected by copyright law.
Thank you for purchasing the Canon imageFORMULA Document Scanner. Please read the following manuals carefully and familiarize yourself with the functions of the scanner before use to ensure you sufficiently understand the functions and make the most of the scanner's capabilities. After reading the manuals, store them in a safe place for future reference.
Documentation for this scanner consists of the following manuals:
The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety.
WARNING: Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the scanner safely, always pay attention to these warnings.
CAUTION: Indicates a caution concerning operations that may lead to injury to persons, or damage to property if not performed correctly. To use the scanner safely, always pay attention to these cautions.
IMPORTANT: Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the scanner correctly, and avoid damaging the scanner.
Hint: Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading these notes is highly recommended.
| Error messages | Symptom | Countermeasure |
| Scanner cover is open. | Front unit is open. | Close the front unit. |
| An invalid value has been set. Please try again. | An invalid character was input when the IP address was set manually. | Input a valid IP address. |
| Connection failed. Set it again. | Failed to connect to Wi-Fi when switching the connection mode. Wi-Fi settings were done, but connections failed. |
Refer to "Q3. Scanner is not recognized." in Troubleshooting, and check the status of the Wi-Fi connection. |
| The connection has timed out. Please try again. | Timeout occurred because you forgot to press the router button, when doing the WPS (Wi-Fi Protected Setup) settings. | Redo the connection operations from the beginning. |
| This function is available only when connecting with an Ethernet cable or Wi-Fi. Change the connection mode and try again. | Use of [Shared Folder] was attempted during USB connection. | Change the connection mode to wired LAN connection or Wi-Fi connection, and then redo the operation. |
| To maintain maximum performance, the current rollers should be replaced now. Please refer to the instructions in the User Manual. | The number of scanned pages has exceeded 200,000, which exceeds the number of pages for the service life of the rollers. | Replace the rollers (See p. 88) |
| Paper jammed in scanner, clear paper and continue. | Paper jammed while scanning. | Open the front unit, and then remove the jammed document. |
| A double paper-feed has occured. Please check the document and the scanned image on the display and scan the document again. | Paper double fed while scanning. | Check the document, and then scan the document again. |
| No page was found in the feeder. | No document was loaded. | Load a document in the scanner's feeder. |
| Could not confirm storage location. Check if path, user name, or password are wrong? | The save destination is incorrect. | Set the correct save destination, user name, and password in CaptureOnTouch Job Tool. |
| Hardware error. | There is an internal scanner error. | Turn the power off and then on again. If the error appears even after turning the power off and then on again, make a note of the contents of the message, and then contact your service representative. |