Brand: CASIO
Category: Digital Camera
Document Type:
Language: EN
Brand: CASIO
Category: Digital Camera
Document Type:
Language: EN
Uploaded: Aug. 9, 2025, 11:40 p.m.
| Problem | Possible Cause and Recommended Action |
|---|---|
| There is digital noise in images. | Sensitivity may have been increased automatically for a dark subject, which increases the chance of digital noise. Use a light or some other means to illuminate the subject. |
| A recorded image was not saved. | 1)Camera power may have been turned off before the save operation was complete, which will result in the image not being saved. If the battery indicator shows 2)You may have removed the memory card from the camera before the save operation was complete, which will result in the image not being saved. Do not remove the memory card before the save operation is complete. |
| Though available lighting is bright, the faces of people in the image are dark. | Not enough light is reaching the subjects. Adjust Brightness to the + side (page 55). |
| Subjects are too dark when shooting images in a seashore or ski area. | Sunlight reflected by water, sand, or snow, can cause underexposure of images. Adjust Brightness to the + side (page 55). |
| The image is out of focus during movie recording. | 1)Focusing may not be possible because the subject is outside the focus range. Shoot within the allowable range. 2) The lens may be dirty. Clean the lens (page 112). 3)Focus is fixed during movie recording, so the image can go out of focus if there is a big change in the distance between the camera and subject during recording. |
| Playback | |
| The camera will not enter the PLAY mode. | The PLAY mode cannot be entered while an Interval Shooting operation is in progress. |
| The color of the playback image is different from what appears on the monitor screen when shooting. | Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens. |
| Images are not displayed. | This camera cannot display non-DCF images recorded onto a memory card using another digital camera. |
| Images cannot be rotated. |
|
| File Deletion | |
| A file cannot be deleted. | The file may be protected. A protected image cannot be deleted. |
| Wireless Connection | |
| I can't establish a wireless connection. The wireless LAN connection is broken. | 1) The camera cannot connect with a smartphone if they are too far apart from each other. 2) The smartphone may be connected with another wireless device. Check the smartphone's Wi-Fi settings and confirm that the camera is selected for wireless LAN connection (page 77). 3)Connection may have been lost due to interference caused by a nearby microwave oven, cordless phone, or other wireless device. Move the camera away from the device causing the problem. |
| I forgot my SSID and password. | While holding down [●] (Movie) and the shutter button on the camera, hold down [U] (Power) for about six seconds. The camera's operation lamp will go out and then the password will be returned to its initial default setting. Note that initializing the password unpairs the camera and smartphone, so you will need to pair them again. For information about the initial default password settings, see page 76. |
| Bluetooth wireless technology | |
| A connection cannot be established between the camera and controller. | 1) The camera cannot connect with the controller if they are too far apart from each other. 2)A Bluetooth connection cannot be established with the camera while it is connected to a smartphone by wireless LAN. Terminate the wireless LAN connection. 3) If the camera is connected to a computer, unplug the USB cable to terminate the connection. 4)If you still cannot establish a connection, perform the steps below to re-pair the camera and controller.
|
| Other | |
| The wrong date and time are displayed, or the wrong date and time are being stored along with image data. | The date and time setting is off. Set the correct date and time (page 97). |
| The messages on the display are in the wrong language. | The wrong display language is selected. Change the display language setting (page 98). |
| Images cannot be transferred over a USB connection. | 1)The USB cable may not be connected securely to the camera. Check all connections. 2) If the camera is not turned on, turn it on. 3) Your computer may not be able to recognize the camera if you connect via a USB hub. Always connect directly to the computer's USB port. |
| Language selection screen appears when the camera is turned on. | 1)You did not configure initial settings after purchasing the camera or the camera may have been left with a dead battery. Check the camera setup (pages 28, 97). 2) There may be a problem with the camera's memory data. If this is the case, perform the reset operation to initialize the camera's setup (page 99). After that, configure each setting. If the language selection screen does not re-appear when you turn the camera on, it means that the camera's memory management data has been restored. If the same message appears after you turn power back on, contact your retailer or a CASIO authorized service center. |
| There are various indicators and values on the monitor screen. | The monitor screen shows indicators and other information about shooting conditions and the image you are recording. You can disable display of indicators and values by selecting "Off" for “Info” on the Setup menu (page 95). |
| Buttons are not responsive right after the power has been turned on. | With large capacity memory cards there is a delay after the power has been turned on before the buttons become responsive. |
| Images are not displayed. | 1)The camera is turned off. 2) There is no Bluetooth connection between the camera and controller (page 26). |