Brand: CASIO
Category: Digital Camera
Document Type:
Language: EN
Manual for EX-TR350
Uploaded: Aug. 9, 2025, 11:43 p.m.
Manual Publish Date: null
Warranty Information
None
\nYour CASIO camera offers versatile shooting styles, including adjustable frame and monitor positions for comfortable long-term shooting and easy self-portraits. Navigate and control the camera effortlessly with its simple touch panel operation. Enhance your portraits with the Make-Up feature, which smooths skin texture and softens facial shadows. Explore creative possibilities with ART SHOT effects like HDR Art and Fisheye, and extract subjects from photos to create unique compositions or add frames. The camera also allows for creative editing with the Paint function and offers wireless connectivity to your smartphone for remote control and image transfer.
Troubleshooting and error codes
| Problem | Possible Cause and Recommended Action |
|---|---|
| Power does not turn on. |
1) The battery of new camera is not charged. Charge the battery before using the camera. 2) The camera battery may be dead. Charge the battery (page 19). If the battery goes dead soon after being charged, it means the battery has reached the end of its life and needs to be replaced. Purchase a separately available CASIO NP-150 rechargeable lithium ion battery. |
| The camera suddenly powers down. |
1) The camera is designed to turn off automatically after no operation is performed for about five minutes. Turn power back on. 2) The battery may be dead. Charge the battery (page 19). 3) The camera's protection function may have activated because camera temperature is too high. Turn off the camera and wait until it cools down before trying to use it again. |
| Power will not turn off. Nothing happens when a button is pressed. | Remove the battery from the camera and then reload them. |
| Charging The back lamp does not light red and the battery won't charge. |
1) Unplug the USB cable from the camera and then plug it back in again. 2) Remove the battery from the camera and then reload it (page 20). |
| Image Recording Image is not recorded when the shutter button is pressed. |
1) If the camera is in the PLAY mode, touch "<0xF0><0x9F><0x93><0x8F>" (REC) to enter the REC mode. 2) If the message “Memory Full" appears, transfer images to your computer, delete images you no longer need, or use a different memory card. |
| Auto Focus does not focus properly. |
1) If the lens is dirty, clean it off. 2) The subject may not be in the center of the focus frame when you compose the image. 3) You may be moving the camera when shooting. Try shooting with the “HS Anti Shake” BEST SHOT scene, place the camera on a tabletop or some other stable surface, or find some way to fix the camera in place. 4) You may be pressing the shutter button all the way without waiting for Auto Focus. Half-press the shutter button and allow enough time for Auto Focus to focus. |
| The subject is out of focus in the recorded image. | The image may not be focused properly. When composing the image, make sure the subject is located inside the focus frame. |
| The LED light does not light. |
1) If the battery is dead, charge it (page 19). 2) LED light operation is disabled automatically whenever you are shooting with a BEST SHOT scene and HDR Art. Select a different recording mode (page 39). |
| Camera powers down during Self-timer countdown. | The battery may be dead. Charge the battery (page 19). |
| The monitor screen image is out of focus. |
1) You may be using “Macro” for scenery or portraits. Use Auto Focus for scenery and portrait shots (page 66). 2) You may be trying to use Auto Focus or “Infinity Focus” when shooting a close-up shot. Use the “Macro” for close ups (page 66). |
| There is digital noise in images. |
1) Sensitivity may have been increased automatically for a dark subject, which increases the chance of digital noise. Use a light or some other means to illuminate the subject. 2) Shooting with a snapshot with a high ISO sensitivity setting can increase digital noise in the image. If digital noise becomes a problem, try changing the ISO sensitivity setting to a lower value. |
| A recorded image was not saved. |
1) Camera power may have been turned off before the save operation was complete, which will result in the image not being saved. If the battery indicator shows <0xE2><0x96><0xBD>, charge the battery as soon as possible (page 19). 2) You may have removed the memory card from the camera before the save operation was complete, which will result in the image not being saved. Do not remove the memory card before the save operation is complete. |
| Though available lighting is bright, the faces of people in the image are dark. | Not enough light is reaching the subjects. Adjust EV shift to the + side (page 63). |
| Night shots come out bad. | Use the "HS Night Scene" BEST SHOT scene (page 50) when shooting at night. |
| Subjects are too dark when shooting images in a seashore or ski area. | Sunlight reflected by water, sand, or snow, can cause underexposure of images. Adjust EV shift to the + side (page 63). |
| The image is out of focus during movie recording. |
1) Focusing may not be possible because the subject is outside the focus range. Shoot within the allowable range. 2) The lens may be dirty. Clean the lens (page 118). 3) During High Speed Movie recording, focus is fixed at the position where it was when recording started. To focus an image, half-press the shutter button for Auto Focus before you touch "<0xE2><0x96><0xB6>" (Movie) to start recording. |
| Playback The color of the playback image is different from what appears on the monitor screen when shooting. |
Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens. |
| Images are not displayed. | This camera cannot display non-DCF images recorded onto a memory card using another digital camera. |
| Images cannot be rotated. |
Note that you cannot edit the following types of snapshots. • Panorama images • Snapshots recorded with another camera • Extracted subjects |
| File Deletion A file cannot be deleted. |
The file may be protected. Unprotect the file (page 81). |
| Wireless LAN I can't establish a wireless LAN connection. The wireless LAN connection is broken. |
1) The camera cannot connect with a smartphone if they are too far apart from each other. 2) The smartphone may be connected with another wireless LAN. Check the smartphone's Wi-Fi settings and confirm that the camera is selected for wireless LAN connection (page 86). 3) Connection may have been lost due to interference caused by a nearby microwave oven, cordless phone, or other wireless LAN device. Move the camera away from the device causing the problem. |
| Other The wrong date and time are displayed, or the wrong date and time are being stored along with image data. |
The date and time setting is off. Set the correct date and time (page 106). |
| The messages on the display are in the wrong language. | The wrong display language is selected. Change the display language setting (page 107). |
| Images cannot be transferred over a USB connection. |
1) The USB cable may not be connected securely. Check all connections. 2) If the camera is not turned on, turn it on. 3) Your computer may not be able to recognize the camera if you connect via a USB hub. Always connect directly to the computer's USB port. |
| Language selection screen appears when the camera is turned on. |
1) You did not configure initial settings after purchasing the camera or the camera may have been left with a dead battery. Check the camera setup (pages 25, 106). 2) There may be a problem with the camera's memory data. If this is the case, perform the reset operation to initialize the camera's setup (page 109). After that, configure each setting. If the language selection screen does not re-appear when you turn the camera on, it means that the camera's memory management data has been restored. If the same message appears after you turn power back on, contact your retailer or a CASIO authorized service center. |
| There are various indicators and values on the monitor screen. | The monitor screen shows indicators and other information about shooting conditions and the image you are recording. You can touch the tab and then touch the "DISP" to select what information you want to include on the display (page 9). |
| The time and date settings configured the first time after purchasing the camera are reset to their factory defaults when I remove the camera's battery. |
Load the camera's battery and reconfigure the time and date settings (page 25). Do not remove the battery from the camera for at least 24 hours after configuring time and date settings. After that, the settings will not be reset if you remove the battery. • If the time and date are reset to their factory default settings when you remove the battery after it has been loaded for more than 24 hours, it could mean that the camera's setting memory is defective. Contact your retailer or a CASIO authorized service center. |
| Buttons are not responsive right after the power has been turned on. | With large capacity memory cards there is a delay after the power has been turned on before the buttons become responsive. |