Name: Manual for EX-Z15
Brand: CASIO
Availability: InStock

Troubleshooting and error codes

Problem	Possible Causes and Action
The subject is out of focus in the recorded image.	The image may not be focused properly. When composing the image, make sure the subject is located inside the focus frame.
The flash does not fire.	1) If "" (Flash Off) is selected as the flash mode, change to another mode (page 71). 2) If the battery is dead, charge it (page 36). 3) If a BEST SHOT scene that uses the " " (Flash Off) flash mode is selected, change to a different flash mode (page 71) or select a different BEST SHOT scene (page 97).
Camera powers down during self-timer countdown.	The battery may be dead. Charge the battery (page 36).
The monitor screen image is out of focus.	1) You may be using Manual Focus and have not focused the image. Focus the image (page 123). 2) You may be using the macro mode for scenery or portraits. Use Auto Focus for scenery and portrait shots (page 116). 3) You may be trying to use Auto Focus or the Infinity mode when shooting a close-up shot. Use the Macro mode for close ups (page 117).
There is a vertical line on the monitor screen.	Shooting a very brightly lit subject can cause a vertical band to appear in the monitor screen image. This is a CCD phenomenon known as “vertical smear”, and does not indicate malfunction of the camera. Note that vertical smear is not recorded with the image in the case of a snapshot, but it is recorded in the case of a movie.
There is digital noise in images.	1) Sensitivity may have been increased automatically for a dark subject, which increases the chance of digital noise. Use a light or some other means to illuminate the subject. 2) You may be attempting to shoot in a dark location while "" (Flash Off) is selected as the flash mode, which can increase digital noise and make images appear coarse. In this case, change to a different flash mode (page 71) or use lights for illumination. 3) Flash assist may be enabled for snapshots, which can cause an increase in digital noise. Use a light or some other means to illuminate the subject.
An image I shot was not saved.	1) Camera power may have been turned off before the save operation was complete, which will result in the image not being saved. When the battery indicator shows " ", charge the battery as soon as possible (page 36). 2) You may have removed the memory card from the camera before the save operation was complete, which will result in the image not being saved. Do not remove the memory card before the save operation is complete.
Though available lighting is bright, the faces of people in the image are dark.	Not enough light is reaching the subjects. Change the flash mode setting to "" (Flash On) for daylight synchro flash (page 71), or use adjust EV shift to the + side (page 125).
Subjects are too bright when shooting images in a seashore or ski area.	Sunlight reflected by water, sand, or snow, can cause underexposure of images. Change the flash mode setting to "" (Flash On) for daylight synchro flash (page 71), or use adjust EV shift to the + side (page 125).
Digital zoom does not work. The zoom bar indicates zoom only up to a zoom factor of 3.0.	1) The digital zoom setting may be turned off. Turn on digital zoom (page 71). 2) Time stamping may be turned on, which will cause digital zoom to be disabled. Turn off time stamping (page 135).
Recognition of a family member's face is not recognized correctly, even though the face has been recorded.	Though face characteristics were recorded for your family member, the data may have been faulty, or the angle to the face or its expression may be making recognition difficult. Re-record the face of the family member who is not being recognized (page 84).
The image is out of focus during movie recording.	1) Focusing is not possible because the subject is outside the focus range. Shoot within the allowable range. 2) The lens may be dirty. Clean the lens (page 34).
The color of the playback image is different from what appears on the monitor screen when shooting.	Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens.
Images are not displayed.	This camera cannot display non-DCF images recorded onto a memory card using another digital camera. Note that you cannot edit the following types of imagess. • Images created with MOTION PRINT • Movies • Images recorded with another camera
I can't edit images (resizing, trimming, keystone correction, color restoration, rotation, date/time editing).	Note that you cannot edit the following types of imagess. • Images created with MOTION PRINT • Movies • Images recorded with another camera
The wrong date and time are displayed.	The date and time setting is wrong. Set the correct date and time (page 193).
The messages on the display are in the wrong language.	The wrong display language is selected. Change the display language setting (page 197).
I can't transfer images over a USB connection.	1) The USB cable may not be connected securely. Check all connections. 2) If your computer is running Windows 98SE or 98, the USB driver may not be installed. Install the USB driver (page 215), which you can download from the official EXILIM Website at http://www.exilim.com/ 3) If your computer is running Windows 98SE or 98, the USB driver may be installed incorrectly. Reinstall the USB driver correctly (page 215). 4) The wrong USB communication protocol may be selected. Select the correct USB communication protocol in accordance with the type of device you are connecting (page 198). 5) If the camera is not turned on, turn it on.
Display language setting screen appears when the camera is turned on.	1) You did not configure initial settings after purchasing the camera or the battery may have been left with a dead battery. Check the camera setup (pages 11, 193). 2) There may be a problem with the camera's built-in memory management area. If this is the case, perform the reset operation to initialize the camera's setup (page 143). After that, configure each setting. If the language selection screen does not re-appear when you turn the camera on, it means that the camera's built-in memory management area has been restored. If the same message appears after you turn power back on, contact your retailer or a CASIO service center.
ALERT	The camera's protection function may have activated because camera temperature is too high. Turn off the camera and wait until it cools down before trying to use it again. • Any of the following may occur after the “ALERT” message appears. 1) Power turns off. 2) Movie recording is impossible or movie length is limited.
Battery is low.	Battery power is low.
Cannot correct image!	Keystone correction of the image cannot be performed for some reason. The image will be stored as-is, without correction (page 106).
Cannot find the file.	The image you specified with the slideshow "Images" setting cannot be found. Change the "Images" setting (page 149) and try again.
Cannot register any more files.	• You are attempting to save a BEST SHOT scene when there are already 999 scenes in the "SCENE” folder (page 101). • You are attempting to copy a FAVORITE file when the "FAVORITE” folder already contains 9999 files (page 183).
Card ERROR	There is something wrong with the memory card. Turn off the camera, remove the memory card, and then reload it into the camera. If this message re-appears when you turn the camera back on, format the memory card (page 49). • Formatting the memory card deletes all its files. Before formatting, try transferring recoverable files to a computer or some other storage device.
Check connections!	• You are attempting to connect the camera to a printer while the camera's USB settings are not compatible with the USB system of the printer (page 202). • If your computer is running Windows 98SE or 98, the USB driver may not be installed (page 215).
Files could not be saved because battery is low.	Battery power is low, so an image file could not be saved.
Folder cannot be created.	You are trying to record a file while there are already 9,999 files stored in the 999th folder. If you want to record more, delete files you no longer need (page 187).
LENS ERROR	This message appears and the camera turns off whenever lens performs some unexpected operation. If the same message appears after you turn power back on, contact your retailer or a CASIO service center.
Load paper!	The printer ran out of paper while printing.
Memory Full	Memory is full with images you recorded and/ or of files saved by editing operations. Delete files you no longer need (page 187).
No Favorites file!	The FAVORITE folder does not contain any files.
Printing Error	An error occurred while printing. • The printer is turned off. • The printer generated an error, etc.
Record Error	Image compression could not be performed for some reason during image data storage. Shoot the image again.
Replenish ink!	During printing, the printer is running low on ink or is out of ink.
RETRY POWER ON	If the lens comes into contact with some obstacle, this message appears and the camera turns off. Take action to remove the obstacle, and try turning on power again.
SYSTEM ERROR	Your camera system is corrupted. Contact your retailer or an authorized CASIO service center.
The card is locked.	The LOCK switch of the SD memory card or SDHC memory card loaded in the camera is in the locked position. You cannot store images to or delete images from a memory card that is locked.
There are no files.	There are no files in built-in memory or on the memory card.
There are no printing images.	There are currently no files specified for printing. Configure the required DPOF settings (page 206).
There is no image to register.	The setup you are trying to save is for an image that cannot be saved as a user BEST SHOT scene.
This card is not formatted.	The memory card loaded in the camera is not formatted. Format the memory card (page 49).
This file cannot be played.	The file you are trying to access is corrupted or is a type that cannot be displayed by this camera.
This function cannot be used.	You attempted to copy images from built-in memory to a memory card while there is no memory card loaded in the camera (page 185).
This function is not supported for this file.	The function you are trying to use cannot be performed for some reason.