Name: Manual for EX-Z19
Brand: CASIO
Availability: InStock

Troubleshooting and error codes

Problem	Possible Cause and Recommended Action
Power does not turn on.	1)The battery may not be loaded correctly (page 11). 2)The battery may be dead. Charge the battery (page 10). If the battery goes dead soon after being charged, it means the battery has reached the end of its life and needs to be replaced. Purchase a separately available CASIO NP-60 rechargeable lithium ion battery.
The camera suddenly powers down.	1)Auto Power Off may have activated (page 102). Turn power back on. 2)The battery may be dead. Charge the battery (page 10). 3)The camera's protection function may have activated because camera temperature is too high. Turn off the camera and wait until it cools down before trying to use it again.
Power will not turn off. Nothing happens when a button is pressed.	Remove the battery from the camera and then reload it.
Image is not recorded when the shutter button is pressed.	1) If the camera is in the PLAY mode, press [REC] to enter the REC Mode. 2)If the flash is charging, wait until the charge operation finishes. 3)If the message “Memory Full" appears, transfer images to your computer, delete images you no longer need, or use a different memory card.
Auto Focus does not focus properly	1)If the lens is dirty, clean it off. 2)The subject may not be in the center of the focus frame when you compose the image. 3) The subject you are shooting may not be a type that is compatible with Auto Focus (page 21). Use manual focus (page 48). 4) You may be moving the camera when shooting. Try shooting with Anti Shake or use a tripod.
The subject is out of focus in the recorded image.	The image may not be focused properly. When composing the image, make sure the subject is located inside the focus frame.
The flash does not fire.	1) If (Flash Off) is selected as the flash mode, change to another mode (page 26). 2)If the battery is dead, charge it (page 10). 3)If a BEST SHOT scene that uses (Flash Off) is selected, change to a different flash mode (page 26) or select a different BEST SHOT scene (page 42).
Camera powers down during Self-timer countdown.	The battery may be dead. Charge the battery (page 10).
The monitor screen image is out of focus.	1) You may be using Manual Focus and have not focused the image. Focus the image (page 48). 2)You may be using (Macro Mode) for scenery or portraits. Use Auto Focus for scenery and portrait shots (page 48). 3)You may be trying to use Auto Focus or when shooting a close-up shot. Use the (Macro Mode) for close ups (page 48).
There is a vertical line in the monitor screen image.	Shooting a very brightly lit subject can cause a vertical band to appear in the monitor screen image. This is a CCD phenomenon known as “vertical smear”, and does not indicate malfunction of the camera. Note that vertical smear is not recorded with the image in the case of a snapshot, but it is recorded in the case of a movie.
There is digital noise in images.	1)Sensitivity may have been increased automatically for a dark subject, which increases the chance of digital noise. Use a light or some other means to illuminate the subject. 2)You may be attempting to shoot in a dark location with (Flash Off) selected, which can increase digital noise and make images appear coarse. In this case, turn on flash (page 26) or use lights for illumination.
A recorded image was not saved.	1)Camera power may have been turned off before the save operation was complete, which will result in the image not being saved. If the battery indicator shows, charge the battery as soon as possible (page 12). 2)You may have removed the memory card from the camera before the save operation was complete, which will result in the image not being saved. Do not remove the memory card before the save operation is complete.
Though available lighting is bright, the faces of people in the image are dark.	Not enough light is reaching the subjects. Change the flash mode setting to (Flash On) for daylight synchro flash (page 26), or adjust EV shift to the + side (page 33).
Subjects are too dark when shooting images in a seashore or ski area.	Sunlight reflected by water, sand, or snow, can cause underexposure of images. Change the flash mode setting to (Flash On) for daylight synchro flash (page 26), or adjust EV shift to the + side (page 33).
Digital zoom (including HD zoom) does not work. The zoom bar indicates zoom only up to a zoom factor of 3.0.	1)The digital zoom setting may be turned off. Turn on digital zoom (page 55). 2)Date stamping may be turned on, which will cause digital zoom to be disabled. Turn off date stamping (page 99).
The image is out of focus during movie recording.	1)Focusing may not be possible because the subject is outside the focus range. Shoot within the allowable range. 2) The lens may be dirty. Clean the lens (page 112).
The color of the playback image is different from what appears on the monitor screen when shooting.	Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens.
Images are not displayed.	This camera cannot display non-DCF images recorded onto a memory card using another digital camera.
Images cannot be edited (with resizing, trimming, rotation).	Note that you cannot edit the following types of snapshots. • Movies • Snapshots recorded with another camera
The wrong date and time are displayed.	The date and time setting is off. Set the correct date and time (page 100).
The messages on the display are in the wrong language.	The wrong display language is selected. Change the display language setting (page 101).
Images cannot be transferred over a USB connection.	1)The USB cable may not be connected securely. Check all connections. 2)The wrong USB communication protocol is selected. Select the correct USB communication protocol in accordance with the type of device you are connecting (pages 80, 89). 3) If the camera is not turned on, turn it on. 4) Your computer may not be able to recognize the camera if you connect via a USB hub. Always connect directly to the computer's USB port.
Language selection screen appears when the camera is turned on.	1)You did not configure initial settings after purchasing the camera or the battery may have been left with a dead battery. Check the camera setup (pages 13, 101). 2)There may be a problem with the camera's memory data. If this is the case, perform the reset operation to initialize the camera's setup (page 104). After that, configure each setting. If the language selection screen does not re-appear when you turn the camera on, it means that the camera's memory management data has been restored. If the same message appears after you turn power back on, contact your retailer or a CASIO authorized service center.
The card is locked.	The LOCK switch of the SD or SDHC memory card loaded in the camera is in the locked position. You cannot store images to or delete images from a memory card that is locked.
There are no files.	There are no files in built-in memory or on the memory card.
There are no printing images. Set up DPOF.	There are currently no files specified for printing. Configure the required DPOF settings (page 74).
This card is not formatted.	The memory card loaded in the camera is not formatted. Format the memory card (page 104).
This file cannot be played.	The file you are trying to access is corrupted or is a type that cannot be displayed by this camera.
This function cannot be used.	You attempted to copy images from built-in memory to a memory card while there is no memory card loaded in the camera (page 70).