Name: Manual for EX-ZR800
Brand: CASIO
Availability: InStock

Troubleshooting and error codes

Problem	Possible Cause and Recommended Action
Playback: The color of the playback image is different from what appears on the monitor screen when shooting.	Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens.
Images are not displayed.	This camera cannot display non-DCF images recorded onto a memory card using another digital camera. Note that you cannot edit the following types of snapshots: Snapshots created using MOTION PRINT, CS group snapshots, Movies, Panorama Image, Snapshots recorded with another camera.
Images cannot be edited (with White Balance, Brightness, Resize, Trimming, Rotation).	This camera cannot display non-DCF images recorded onto a memory card using another digital camera. Note that you cannot edit the following types of snapshots: Snapshots created using MOTION PRINT, CS group snapshots, Movies, Panorama Image, Snapshots recorded with another camera.
File Deletion: A file cannot be deleted.	1)The file may be protected. Unprotect the file (page 130). 2)"Delete Key” setting may be “Disabled”. Change the setting to "Enabled" (page 163).
Other: The wrong date and time are displayed, or the wrong date and time are being stored along with image data.	The date and time setting is off. Set the correct date and time (page 165).
The messages on the display are in the wrong language.	The wrong display language is selected. Change the display language setting (page 166).
Images cannot be transferred over a USB connection.	1)The USB cable may not be connected securely. Check all connections. 2)The wrong USB communication protocol is selected. Select the correct USB communication protocol in accordance with the type of device you are connecting (pages 145, 148). 3)If the camera is not turned on, turn it on. 4) Your computer may not be able to recognize the camera if you connect via a USB hub. Always connect directly to the computer's USB port.
Language selection screen appears when the camera is turned on.	1)You did not configure initial settings after purchasing the camera or the camera may have been left with a dead battery. Configure the correct settings (pages 21, 166). 2)There may be a problem with the camera's memory data. If this is the case, perform the reset operation to initialize the camera's setup (page 167). After that, configure each setting. If the language selection screen does not re-appear when you turn the camera on, it means that the camera's memory management data has been restored. If the same message appears after you turn power back on, contact your retailer or a CASIO authorized service center.
There are various indicators and values on the monitor screen.	The monitor screen shows indicators and other information about shooting conditions and the image you are recording. You can use [▲] (DISP) to select what information you want to include on the display (page 11).
The time and date settings configured the first time after purchasing the camera are reset to their factory defaults when I remove the camera's battery.	Load the camera's battery and reconfigure the time and date settings (page 21). Do not remove the battery from the camera for at least 24 hours after configuring time and date settings. After that, the settings will not be reset if you remove the battery. • If the time and date are reset to their factory default settings when you remove the battery after it has been loaded for more than 24 hours, it could mean that the camera's setting memory is defective. Contact your retailer or a CASIO authorized service center.
Buttons are not responsive right after the power has been turned on.	With large capacity memory cards there is a delay after the power has been turned on before the buttons become responsive.
Display Messages: ALERT	The camera's protection function may have activated because camera temperature is too high. Turn off the camera and wait until it cools down before trying to use it again.
Battery is low.	Battery power is low.
Can not find the file.	The image you specified with the slideshow “Images” setting cannot be found. Change the “Images” setting (page 124) and try again.
Card ERROR	There is something wrong with the memory card. Turn off the camera, remove the memory card and then reload it into the camera. If this message re-appears when you turn the camera back on, format the memory card (page 167). IMPORTANT! Formatting a memory card deletes all its files. Before formatting, try transferring recoverable files to a computer or some other storage device.
Check connections!	You are attempting to connect the camera to a printer while the camera's USB settings are not compatible with the USB system of the printer (page 136).
Connecting to the network	Camera power was turned off while image data was being copied to a computer or other device using a FlashAir card or an Eye-Fi card (pages 151, 153).
File could not be saved because battery is low.	Battery power is low, so an image file could not be saved.
Folder cannot be created.	You are trying to record a file while there are already 9999 files stored in the 999th folder. If you want to record more, delete files you no longer need (page 33).
LENS ERROR	This message appears and the camera turns off whenever the lens performs some unexpected operation. If the same message appears after you turn power back on, contact a CASIO authorized service center or your original retailer.
LENS ERROR 2	The Anti Shake unit of the camera may be malfunctioning. If the same message appears after you turn power back on, contact your retailer or a CASIO authorized service center.
Load paper!	The printer ran out of paper while printing.
Memory Full	Memory is full with images you recorded and/or files saved by editing operations. When shooting with Prerecord CS, this message indicates that there is not enough memory capacity to record all of the pre-recorded images. Delete files you no longer need (page 33).
Open the flash unit.	You are trying to shoot with flash while the flash unit is closed. Slide the flash switch to open the flash unit.
Printing Error	An error occurred while printing. • The printer is turned off. • The printer generated an error, etc.
Record Error	Image compression could not be performed for some reason during image data recording. Perform a zoom operation to change the composition of the image and shoot it again.
RETRY POWER ON	The lens came into contact with an obstruction while moving. The camera will turn off automatically when this message appears. Remove the obstruction and turn power back on again.
SYSTEM ERROR	Your camera system is corrupted. Contact your retailer or a CASIO authorized service center.
The card is locked.	The LOCK switch of the SD, SDHC, or SDXC memory card loaded in the camera is in the locked position. You cannot store images to or delete images from a memory card that is locked.
There are no files.	There are no files in built-in memory or on the memory card.
There are no printing images. Set up DPOF.	There are currently no files specified for printing. Configure the required DPOF settings (page 138).
There is no image to register.	The setup you are trying to save is for an image that cannot be saved as a user "CUSTOM SHOT" scene.
This card is not formatted.	The memory card loaded in the camera is not formatted. Format the memory card (page 167).
This file cannot be played.	The file you are trying to access is corrupted or is a type that cannot be displayed by this camera.
This function cannot be used.	This message will appear part way through an operation when you attempt to use a function that is not allowed in combination with another function.