Brand: Cisco
Category: Networking
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for 840 and 860
Uploaded: Sept. 12, 2025, 4:21 a.m.
Manual Publish Date: 2021-01-08
Warranty Information
Consult the provided documentation for detailed warranty information.
The Cisco Wireless Phone 840 and 860 are app-driven wireless smartphones that provide voice communication over a wireless network. They allow users to place/receive calls, manage calls (hold, transfer, conference, forward), monitor battery life, customize buttons, and access emergency features or group broadcasts if configured. Administrators manage and configure these devices.
Troubleshooting and error codes
| Procedure | Description |
|---|---|
| Find call server registration information | The Cisco Phone status screen gives you call server registration information. Your administrator may ask you for this information when you call for support. |
| Capture a screenshot on the phone | When troubleshooting, it may be helpful to have a screenshot of the phone. |
| Create a problem report from the phone | If you experience a problem with your phone, you can create a bundle of log reports that can help the administrator troubleshoot the issue. It may take several minutes to generate the problem report and log files. |