Name: Manual for VC 220
Brand: Cisco
Availability: InStock

Troubleshooting and error codes

Q.	Problem	Solution
When I try to connect to the camera, I am prompted for a username and password.	You should be prompted for a username and password when you first connect to the camera. Enter the Administrator ID and Password that was set on the Administrator > Users page. See the Administration > Users, page 75. The Username/Password prompt indicates that the Administrator has restricted access to specified users. Ask the Administrator for your username and password. If a username/password has not been set, it should be the default of admin/admin.
I can't connect to the camera with my Web Browser.	It is possible that the IP address of your computer is not compatible with the IP address of the camera. Run the Setup Wizard to configure the camera with a valid IP address. See Installing the Cisco VC 220 Network Camera Software, page 26 for more information on IP addressing.
I'd like to place my VC 220 camera in an enclosure? Is there an enclosure that will work with this camera?	Yes. Cisco sells the Cisco VC 025 Indoor Ceiling Mount Kit. You can find information on this enclosure at www.cisco.com.
My video quality suddenly deteriorated.	This can happen when additional viewers connect to the camera, overloading the camera or the available bandwidth. The image size and quality can be adjusted to the required number of viewers and the available bandwidth. Make these adjustments on Camera Control > Video Settings, page 57.
I don't receive any emails when an event is detected.	It may be that the SMTP (Simple Mail Transport Protocol) server used by the camera to send the e-mail will not accept mail. (This is to prevent Spam from being sent to an SMTP server). Try using a different SMTP server, or contact your ISP to see if SMTP access is being blocked. You can also try a ping test to the SMTP server to see if it responds. While a response doesn't necessarily prove that your SMTP will accept email, it does let you know if the server is up. Also note that if SSL Encryption is active, on port 465, then the SMTP server must support SSL. Otherwise don't check SSL and configure your local mail server (such as your Windows 2003/2008 mail server or Exchange mail server) to handle local mail.
When using the motion detection feature, I receive emails that don't show any moving objects.	The motion detection feature may be too sensitive and can cause false alarms (consider using PIR for thermal detection in some situations). Motion detection compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects. If the sensitivity is set too high, motion detection can be triggered by sudden changes in the level of available light or movement of the camera itself. For example, twilight, like dusk and dawn, can cause false positive detections. Motion detection should not be used if the camera is outdoors because of the possibility of false positives. The motion detection feature works best in locations where there is good steady illumination, and the camera is mounted securely.
The video image is blurry.	Try cleaning the dome, or adjusting the MPEG-4 or MJPEG image quality setting found in Camera Control > Video Settings, page 57. Video created with lower settings will contain less detail; this is the trade-off for using less bandwidth. You should also manually adjust the focus and zoom. See Adjusting the Lens, page 87.
How can I find out my camera's IP address?	By default, the camera automatically receives a DHCP IP address. To identify the IP address, you can do the following procedure: STEP 1 On a computer connected to your router go to Start > Run. STEP 2 Type cmd window. STEP 3 At command line, type ipconfig. STEP 4 Look for Default Gateway. This is your LAN router's ip address STEP 5 In a web browser, login to your router by typing the router's IP address. STEP 6 Each router shows the IP address differently. Look for a DHCP client table that lists DHCP IP addresses. It can be found on the Summary, Status > LAN, or DHCP page. Look for your camera's MAC address. The camera's IP address should be next to your MAC address.
How do I set up UPnP so my cameras broadcast their availability to my network?	UPnP networking technology provides automatic IP configuration and dynamic discovery of devices added to a network. Services and capabilities offered by networked devices, such as printing and file sharing, are available among each other without a lot of network configuration. UPnP Is automatically enabled on the cameras. In a Windows environment, it may or may not be enabled. On Windows XP, you must log on to the computer as a system administrator to install the UPnP components. If using Windows Vista, UPnP Is enabled by default. However, if it is not enabled, turn off UAC (User Access Control) before following this procedure. Follow these steps to enable UPnP user interface on your computer: STEP 1 Go to Start, click Control Panel, and then click Add or Remove Programs. STEP 2 In the Add or Remove Programs dialog box, click Add/Remove Windows Components. NOTE If the default ports are already used by another device connecting to the same router, the camera will select another port. STEP 3 In the Windows Components Wizard dialog box, make sure Networking Services is checked. STEP 4 Highlight Networking Services, and then click Details. STEP 5 In the Networking Services dialog box, select Universal Plug and Play and then click OK. STEP 6 Click Next in the following window. STEP 7 Click Finish. UPnP is enabled. NOTE Another way to enable UPnP on Windows XP is to go to My Network Places and on the left tab click on Show icons for networked UPnP devices.

Manual for VC 220

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Troubleshooting and error codes