Quick Start Guide for 7821

Quick Start Guide for 7821

Brand: Cisco

Category: Telephony

Document Type: Quick Start Guide

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 9:12 p.m.

Warranty Information

Refer to Cisco documentation or your vendor for specific warranty information.

Placing Calls

  • Lift handset or press Speaker/Headset/New Call softkey and dial number.
  • For a second call, press Hold, then New Call softkey and dial.
  • Extension: Dial 5-digit extension. Receptionist: Dial 0. External: Dial 9+1+number. Emergency: Dial 911 or 9+911.
  • Redial last: Press Redial softkey. Speed dial: Enter code, press SpeedDial softkey.

Answering Calls

  • Lift handset or press Speaker/Headset/Answer softkey or flashing line button.
  • Second incoming call: Press flashing line button. Shared line: Press flashing line button.

Call Management

  • Hold: Press Hold. Retrieve: Press Hold/Resume softkey or flashing line button.
  • Transfer: Press Transfer, dial number, press Transfer/hang up.
  • Conference: Press Conference, dial participant, press Conference/hang up.
  • Do Not Disturb: Press DND softkey (on-hook).
  • Call Park: Press Park softkey to hold, retrieve with park number.
  • Call Forward All: Press Fwd All softkey, dial number/Messages. Deactivate: Press Fwd Off softkey.

Voicemail

  • From desk: Press Messages, enter PIN.
  • From outside: Dial number, enter Mailbox ID, enter PIN.
  • Review messages: Press 1 for new, Press 3 for saved. Options include Reply, Forward, Delete, etc.
  • Send message: Press 2, spell name/extension, confirm, send.
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