Quick Start Guide for 78xx

Quick Start Guide for 78xx

Brand: Cisco

Category: Telephony

Document Type: Quick Start Guide

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 7:15 p.m.

Warranty Information

Warranty information is not provided in this document.

Basic Phone Function

Directory

Search for users by name or extension. To dial, press the Directory button, select Corporate Directory, search for the listing, and press Dial SoftKey.

Call Logs

View missed, placed, and received calls. Press the Directory button, select the desired log, and press Select SoftKey. You can dial directly from the log.

Volume & Ring Adjustment

During a call, press the volume button and adjust up/down. Press Save SoftKey to confirm. For ringer volume, press the volume button while the handset is in the cradle.

Ring Tone Selection

Access 13 programmed ring tones via the Applications button. Navigate to User Preferences, select Ringtone, Set, and Apply.

Handling Phone Calls

Placing Calls

Lift handset or press Speaker, then dial. For preview dial, enter the number without lifting, then press Dial SoftKey.

Call Hold

Press Hold/Resume Button to place a call on hold. Press again to resume.

Transfer

For screened transfer, press Transfer Button, dial the extension, announce the call, and hang up if accepted. For unscreened, press Transfer Button, dial extension, hang up when it rings.

Transfer to Voicemail

Press Transfer Button, then # and dial the extension number.

Call Park

During a call, press Park SoftKey, note the park number, and hang up. Retrieve by entering the park number from any phone.

Conference Call

During a connected call, press Conference Button, dial the number, and press Conference Button again. Repeat to add more parties.

Last Number Redial

Lift handset and press Redial SoftKey. Pressing Redial SoftKey without lifting allows hands-free redial.

Divert

Send incoming calls to voicemail by pressing iDivert SoftKey while the call is ringing.

Call Forward

To forward to voicemail, press CFwdAll SoftKey and then Messages SoftKey. To forward to another station, press CFwdAll SoftKey and dial the extension. To cancel, press CFwdAll SoftKey.

Call Waiting

Receive a second call on the same line. Press Answer to connect to the second call (first call on hold). Use Hold and Resume to alternate between calls.

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