Brand: Cisco
Category: Telephony
Document Type: Manual
Language: EN
Manual for 7960/7940
Uploaded: Nov. 21, 2025, 7:17 p.m.
Your Cisco Telephone
Introduction
This guide describes how to use all of the features that are provided by your VocalData telephone system on your Cisco 7960 or 7940 telephone.Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5. Substitute your activating digit for the default if your system administrator has chosen a different one.Telephone Descriptions
The Cisco IP phones are full-featured telephones that provide voice communication over an IP network. They function much like traditional analog phones and support features such as call forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail.Basic Phone Features
This section covers adjusting display contrast, volume, and ringer volume. It also explains how to answer calls, handle call waiting, hang up, and understand line button indicators.Troubleshooting and error codes
| Features | Descriptions |
|---|---|
| Soft keys | Soft key functions change depending on the status of the phone. The key's current function is shown on the LCD screen. |
| messages button | Accesses the voice mail main menu for managing voice mail messages. |
| directories button | Accesses the Missed Calls, Received Calls and Placed Calls information. Does not work on the 7960 MGCP phone. |
| services button | Provides access to VOISS system company and personal directories, voice mail, call screening and forwarding and web services (such as weather or stock quotes) through a menu tree. |
| settings button | Accesses the LCD screen contrast, ringer type, network configuration and status controls. |
| i button | Displays online help for a phone key or function. |
| On-screen Mode buttons | Provide access to the voice mail system (when available), call histories, phone settings such as contrast and ring type, plus network configuration and status information. |
| VOLUME buttons | Increase or decrease the volume for the currently active voice receiver – handset, headset, or speakerphone. The volume buttons also control the ringer volume (if on-hook), and the contrast of the LCD via the settings button. |
| SPEAKER button | This button toggles the speakerphone function on and off. |
| MUTE button | This button toggles the microphone function on and off. Works with the speakerphone, handset, or headset microphone. |
| HEADSET button | This button toggles the headset function on and off. |
| Scroll key | Enables you to move among different soft key options displayed on the LCD. |
| Dialing pad | Press the dial pad buttons to dial a phone number. Dial pad buttons work exactly like those on a standard telephone. |
| Handset | Lift the handset and press the dial pad numbers to place a call, review voice mail messages, answer a call, etc. |
| Handset Indicator | Red LEDs in handset cradle that are visible through a window in the handset. They flash when the phone rings and light solid red when you have voice mail messages. |