Manual for 7961

General Information

Your Cisco phone is a smart phone with context-sensitive buttons. This means that the functions a button performs change depending on what you're currently doing.

On-Hook: The phone handset is resting in the cradle. The phone provides on-hook dialing, enabling you to enter or choose phone numbers before activating the call.

Off-Hook: The phone handset is lifted from the cradle, or the speakerphone is active. This is used to get a dial tone or to answer an incoming call.

Understanding Lines vs. Calls

Your phone has a limited number of phone lines (up to six). Each line can handle multiple calls. The default configuration is four calls per line with a busy trigger of two calls. If you have two active calls, the next incoming call will trigger Call Forward – Busy.

Selecting Calls

If you're handling multiple calls, use the Navigation button to scroll through the call list. Highlight a connected or held call and press Select. Selected calls are grouped together in the call list.

Viewing Calls and Switching Between Calls

• Only one call can be active; others are placed on hold automatically.
• Calls are grouped by type in the call list.
• To switch between calls on one line, highlight the desired call and press Resume.
• To switch between calls on different lines, press the corresponding line button.

Using the Handset and Speakerphone

• Handset: Lift handset from cradle to place or answer a call.
• Speakerphone: Press the Speaker button to place or answer a call. Hang up by pressing the Speaker button again.
• Speed Dial: Press the button on the right side of the LCD screen corresponding to the desired entry.
• Redial: Lift handset and press the Redial softkey.
• Hold: Press the Hold softkey to place a caller on hold. Press the Resume softkey to return to the call.

Transfer a Call

Press Transf. softkey, dial the number, and press Transf. key again. Announce the call and press Transf. key, or hang up.

Placing a Conference Call

Place the initial call, press the More softkey until Confrn is visible, press Confrn, dial the new party, and press Confrn again. Repeat to add more participants (up to 7 additional conferees).