Manual for PB14250/PB14250 2-in-1

Manual for PB14250/PB14250 2-in-1

Brand: Dell

Category: Laptop

Document Type: Manual

Language: EN

Uploaded: Sept. 12, 2025, 4:21 a.m.

Manual Publish Date: 2025-01-01

Warranty Information

Refer to Dell Support Site for warranty information and service contract options.

Chapter 1: Views of Dell Pro 14 Plus

Right View

  • Nano-SIM card slot (optional)
  • Global headset jack
  • USB 3.2 Gen 1 port with PowerShare
  • Wedge-shaped lock slot

Left View

  • HDMI 2.1 TMDS
  • USB 3.2 Gen 1 port
  • Thunderbolt 4.0 with DisplayPort Alt Mode/USB Type-C/USB4/Power Delivery

Top View

  • Power button with optional fingerprint reader

Front View

  • Left microphone
  • Infrared camera (optional)
  • Infrared emitter (optional)
  • Camera
  • Camera-status light
  • Right microphone

Bottom View

  • Speakers
  • Service Tag label

Chapter 2: Set up your Dell Pro 14 Plus

  1. Connect the power adapter and press the power button.
  2. Finish the operating system setup.
  3. Locate and use Dell apps from the Windows Start menu.

Chapter 3: Specifications of Dell Pro 14 Plus

Dimensions and weight

Details on height, width, depth, and weight for different configurations.

Processor

Specifications for various Intel Core Ultra processors.

Chipset

Details on the chipset.

Operating system

Supported operating systems: Windows 11 Pro, Windows 11 Home, Ubuntu Linux 24.04.

Memory

Memory specifications, including type, speed, and configuration.

External ports and slots

Listing of available ports and slots.

Internal slots

Details on internal slots like M.2.

Wireless module

Specifications for the WLAN module.

WWAN module

Specifications for the WWAN module.

Audio

Audio specifications including controller, speakers, and microphones.

Storage

Supported solid-state drive options.

Keyboard

Keyboard specifications, including type, layout, and shortcuts.

Camera

Camera specifications, including number of cameras, type, resolution, and viewing angles.

Touchpad

Touchpad specifications, including resolution, dimensions, and gestures.

Troubleshooting and error codes

Diagnostic light codes (Amber, White) Problem description Recommended solutions
1,1 TPM Detection Failure Replace the system board.
1,2 Unrecoverable SPI Flash Failure Replace the system board.
1,4 Hinge Cable OCP Replace LCM (cable and Panel)
1,5 EC unable to program i-Fuse Replace the system board.
1,6 Generic catch-all for ungraceful EC code flow errors Disconnect all power source (AC, coin cell) and drain flea power by pressing and holding down the power button.
1,7 Non-RPMC Flash on Boot Guard fused system Flash latest BIOS version. If the problem persists, replace the system board.
1,8 Chipset "Catastrophic Error" signal has tripped Replace the CPU.
2,1 CPU configuration or CPU failure Replace the CPU.
2,2 System board: BIOS or Read-Only Memory (ROM) failure Flash latest BIOS version. If the problem persists, replace the system board.
2,3 No memory or Random-Access Memory (RAM) detected Reseat and swap memory modules among the slots. If the problem persists, replace the memory module.
2,4 Memory or Random-Access Memory (RAM) failure Reseat and swap memory modules among the slots. If the problem persists, replace the memory module.
2,5 Invalid memory installed Reseat and swap memory modules among the slots. If the problem persists, replace the memory module.
2,6 System board/Chipset Error Replace the system board.
2,7 LCD failure SBIOS message Replace the display.
3,1 CMOS battery failure Reset the CMOS battery connection. If the problem persists, replace the RTC battery.
3,2 PCI of Video card/chip failure Replace the system board.
3,3 Recovery image not found Replace the system board.
3,4 Recovery image found but invalid Replace the system board.
3,5 EC power-rail error Replace the system board.
3,6 Flash corruption detected by SBIOS Flash corruption is detected by SBIOS. If the problem persists, replace the system board.
3,7 Timeout waiting on ME to reply to HECI message Replace the system board.
4,1 Memory DIMM power rail failure Replace the system board.
4,2 CPU Power cable connection issue
  • Perform the PSU BIST Test, reseat the cable.
  • If this does not work, replace the system board, power supply or cabling.
4,4 LCD Power Rail Failure Replace motherboard
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