Brand: Dell
Category: Printer
Document Type: Manual
Language: EN
Brand: Dell
Category: Printer
Document Type: Manual
Language: EN
Uploaded: Sept. 12, 2025, 4:28 a.m.
Manual Publish Date: 2013-10-01
Information about the Dell warranty for your printer can be found at dell.com/support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Jam/Alignment Problems | The top and side margins are incorrect. | Ensure that the paper is loaded correctly and that the paper guides are set properly. |
| Jam/Alignment Problems | Color registration is out of alignment. | Print the Color Registration Chart and adjust the settings as necessary. |
| Jam/Alignment Problems | Images are skewed. | Check the paper path for obstructions and ensure the paper is loaded correctly. |
| Jam/Alignment Problems | Tray1/Optional 550-Sheet Feeder Misfeed Jam. | Check for obstructions in the paper tray and paper path. Ensure the paper is loaded correctly and the guides are set properly. |
| Jam/Alignment Problems | MPF Misfeed Jam. | Ensure the paper is loaded correctly in the MPF and that the guides are set properly. Remove any obstructions. |
| Jam/Alignment Problems | Regi Jam (Exit Sensor On JAM). | Check the paper path for obstructions, especially near the exit sensor. |
| Jam/Alignment Problems | Exit Jam (Exit Sensor Off JAM) | Check the paper path for obstructions near the exit. Ensure the paper is exiting the printer smoothly. |
| Jam/Alignment Problems | Tray1/Optional 550-Sheet Feeder Multi-feed Jam | Ensure only one sheet of paper is loaded in the tray. Check for any damage to the paper. Adjust paper guides. |
| Jam/Alignment Problems | MPF Multi-feed Jam. | Ensure only one sheet of paper is loaded in the MPF. Check for any damage to the paper. Adjust guides. |
| Noise | Unusual noises coming from the printer. | Check for any foreign objects inside the printer. Ensure the printer is on a level surface. If the noise persists, contact support. |
| Digital Certificate Problems | Issues related to digital certificates. | Ensure the digital certificates are properly installed and configured. Refer to the "Using Digital Certificates" section for more information. |
| Problems With Installed Optional Accessories | Issues with optional accessories not functioning correctly. | Ensure the optional accessories are properly installed and connected. Refer to the relevant installation guide for the accessory. |
| Wi-Fi Direct Problems | Issues connecting via Wi-Fi Direct. | Ensure Wi-Fi Direct is enabled on the printer and your device. Check the network settings and passphrase. Try resetting the Wi-Fi Direct connection. |
| Other Problems | Various other issues not covered above. | Refer to the "Troubleshooting Guide" section for a more comprehensive list of problems and solutions. If the issue persists, contact service. |
| Contacting Service | When to contact service. | If you are unable to resolve the problem using the troubleshooting steps, contact Dell service. |