Name: Manual for H625cdw
Brand: Dell
Availability: InStock

Troubleshooting and error codes

Problem	Action
Faxes are not received automatically.	The Fax mode should be selected. Make sure that there is paper in the paper tray. Check if MFP Memory Full is displayed on the touch panel. If the time interval specified for the following features is too long, change the time interval shorter such as 30 seconds. Auto Rec Fax, Auto Rec TEL/FAX, Auto Rec Ans/FAX. Diagnose the fax connection. See "Fax Line Test."
The printer does not send faxes.	Sending Fax should show up on the touch panel. Check the other fax machine you are sending to, to see if it can receive your fax. Check the dialing type for Tone, Pulse (10PPS) or Pulse (20PPS). Make sure that the document is loaded in the DADF or on the document glass. Diagnose the fax connection. See "Fax Line Test." Check the printer by making a copy.
The incoming fax has blank spaces or is received in poor quality.	The toner cartridge may be empty. Replace the toner cartridge. See "Replacing the Toner Cartridges." A noisy phone line can cause line errors. Set the fax modem speed to a slower speed. The remote machine may be faulty.
Some of the words on an incoming fax are stretched.	The remote machine had a temporary document jam.
There are lines on the documents you send.	Check the surface of the document glass and DADF glass for marks and clean it. See "Cleaning the Scanner."
The printer dials a number, but the connection with the remote machine fails.	The remote machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the remote machine operator and ask her/him to sort out the problem.
Documents are not stored in the memory.	There may not be enough memory to store the document. If MFP Memory Full is displayed on the touch panel, delete any documents you no longer need from the memory. And then, restore the document, or wait for the job in progress such as fax transmission or reception to complete.
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top.	You may have chosen the wrong paper settings in the user option setting. See "Print Media Guidelines."
The printer does not send or receive faxes.	Make sure that the country code is set correctly. Press the ⓘ (Information) button and tap the Tools tab → Admin Settings → Fax Settings → Fax Line Settings → Country. Check the dialing type for Tone or Pulse. Make sure that the cables are connected properly. If the telephone cable is connected to the printer via any device such as an answering machine and a computer, remove the device and directly connect the telephone cable to the printer. Make sure that Junk Fax Setup is set to Off.
An error often occurs during a fax transmission or reception.	Reduce the modem speed. Press the ⓘ (Information) button and tap the Tools tab → Admin Settings → Fax Settings → Transmission Defaults → Modem Speed.
The printer receive faxes, but it does not print.	Check the toner level. Make sure that there is paper in the paper tray. Make sure that Received Fax Forward is set to Off. Make sure that the printer is in the secure receiving mode. If this mode is turned on, enter the correct password or turn off this mode to print faxes in memory.
The scanner does not work.	Make sure that you place the document to be scanned facing down on the document glass, or facing up in the DADF. There may not be enough available memory to hold the document you want to scan. Lower the scan resolution rate and then try scanning again. Make sure that the USB or Ethernet cable is connected properly. Make sure that the USB or Ethernet cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. If using the network TWAIN or Windows® Image Acquisition (WIA) driver, check that the Ethernet cable is connected properly and the IP address of the printer is set correctly. See "Verifying the IP Settings." Make sure that the scanner is configured correctly. Check the program you want to use to make certain that the scanner job is being sent to the correct port. Make sure that the scanner sharing feature of a Macintosh is disabled before you scan documents via an ICA compatible program such as Image Capture. The printer does not support the scanner sharing feature of Mac OS X. Select a printer which is directly connected to the computer via USB or wired/wireless LAN and scan documents.
The printer scans very slowly.	Graphics are scanned more slowly than text when using the Scan to Email or Scan to Network Folder feature. Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned data. Scanning images at a high resolution takes more time than scanning at a low resolution.
Document misfeeds or multiple feeds occur in the DADF.	Make sure that the DADF roller assembly is installed properly. Make sure that the document's paper type meets the specifications for the printer. See "Supported Print Media." Make sure that the document is properly loaded in the DADF. Make sure that the document guides are adjusted properly. Make sure that the number of document sheets does not exceed the maximum capacity of the DADF. Make sure that the document is not curled. Fan the document well before loading it in the DADF.
Vertical blanks or streaks appear on the output when scanned using the DADF.	Clean the DADF glass. See "Cleaning the Scanner."
A smear appears at the same location on the output when scanned using the document glass.	Clean the document glass. See "Cleaning the Scanner."
Images are skewed.	Make sure that the document is loaded straight in the DADF or on the document glass. Before loading the document(s) on the DADF, straighten the edges of the stack of the document(s).
Diagonal lines appear jagged when scanned using the DADF.	For documents of thick paper, use the document glass.
Message appears on your computer screen: "Device can't be set to the H/W mode you want." "Port is being used by another program." "Port is Disabled." "Scanner is busy receiving or printing data. When the current job is completed, try again." "Invalid handle." "Scanning has failed."	There may be a copy or print job in progress. When the current job is complete, try the job again. The selected port is currently being used. Restart your computer and try again. The cable may be improperly connected or the printer may be turned off. The scanner driver is not installed or an operating environment is not set up properly. Make sure that the port is properly connected and the printer is turned on. Then restart your computer. Make sure that the USB or Ethernet cable is connected properly.
The printer does not properly transfer scan data to a specified destination via the Scan to Email or Scan to Network Folder feature.	Make sure that the following settings have been set correctly on Dell Printer Configuration Web Tool. Scan to Network Folder: Check the following settings under Address Book → Server Address. • Server Address • Share Name • Server Path • Login Name • Login Password Scan to Email: Check the following setting under Address Book → E-Mail Address. • Address
Scanning using TWAIN or Windows® Image Acquisition (WIA) cannot be performed on a Windows Server® 2008 or Windows Server® 2008 R2 computer.	Install Desktop Experience on the computer. To install Desktop Experience: 1 Click Start, point to Administrative Tools, and then click Server Manager. 2 Under Features Summary, click Add Features. 3 Select the Desktop Experience check box, click Next, and then click Install. 4 Restart the computer.
Scanning using TWAIN or Windows® Image Acquisition (WIA) cannot be performed on a Windows Server® 2012 or Windows Server® 2012 R2 computer.	Install Desktop Experience on the computer. To install Desktop Experience: 1 Click Server Manager from the Start screen. 2 Under Manage, click Add Roles and Features. 3 Click Next to skip the Before you begin page. 4 Make sure that Role-based or feature-based installation is selected, and then click Next. 5 Make sure that Select a server from the server pool is selected, select the server under Server Pool, and then click Next. 6 Click Next to skip the Select server roles page. 7 Select the Desktop Experience check box under User Interfaces and Infrastructure, and then click Next. 8 Click Confirmation from the list on the left. 9 Select the Restart the destination server automatically if required check box, and then click Install. 10 Restart the computer.
The certificate import button is disabled.	SSL/TLS communication may be disabled. Create a self-signed certificate and enable SSL/TLS.
The certificate details button is disabled.	The time setting may be incorrect. Check validity period of the certificate as well as the time setting of the device.
The certificate cannot be imported.	The certificate file may be incorrect. Make sure that the password is correct. Make sure that the file type is PKCS#7/#12 or x509CACert. Make sure that the attribute information such as key Usage or Extended key usage of the certificate to be imported is set correctly. The browser may be incorrect. Use Internet Explorer.
016-404 is displayed when trying to use security settings that require certificates.	The certificate data stored in internal memory may be either deleted, corrupt, or may not be readable. Import the certificate and enable the security settings again.
A certificate cannot be set with "Certificate Details."	The validity period of the certificate may be expired. Make sure that the time setting of the printer is correct, and whether the validity period of the certificate has expired. The certificate path is invalid. The certificate chain (path validation) of the imported certificate may not be correctly validated. Make sure that all of the high-level certificates (Trusted/Intermediate) have been imported and are not deleted, and whether the validity period has expired.
Although a certificate was imported, it is not displayed when selecting with "Local Device."	The type of the certificate is incorrect. To import a certificate for use with the device (own device), import the secret key and a certificate of the PKCS#12 (p12/pfx) format as a pair.
Server validation is not operating correctly.	Although importing a root certificate (Trusted) to use for server authentication, an Intermediate certificate may be required when validating the path. When executing a certificate file with the certification authority, create the certificate with a format including all paths and then import that certificate.
Digital Signature cannot be selected with the IPsec setting.	Either the certificate has not been imported or the certificate has not been associated for use with Digital Signature of IPsec. Refer to "Setting the Certificate in the IPsec Digital Signature Mode" to set a certificate of IPsec.
Cannot setup wireless connection.	Ensure that the Ethernet cable is disconnected from the printer. Ensure that Wi-Fi is set to On. See "Wi-Fi \| WPS." The firewall on your computer may be blocking communication with your printer. Disable the firewall on your computer. Ensure that your local wireless network is supported on 802.11b/g/n at 2.4 GH.
Cannot setup wireless connection with WPS (Wi-Fi Protected Setup).	Ensure that the security setting of the wireless LAN access point or router is WPA or WPA2. (WEP is not supported on WPS.)
Cannot setup wireless connection with the WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration).	Press the WPS button on the wireless LAN access point or router within 2 minutes after starting the WPS operation on the printer. For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.
Cannot setup wireless connection with WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number).	Check if the PIN you have entered on the computer is correct.
The optional 550-sheet feeder does not work correctly.	Make sure that the optional 550-sheet feeder is correctly installed on the printer. Re-install the feeder. See "Removing the Optional 550-Sheet Feeder," and refer to the installation instruction that comes with the optional 550-sheet feeder. Make sure that the print media is loaded correctly. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder."
The mobile device cannot discover the printer.	The printer may be connected to another mobile device via Wi-Fi Direct. Disconnect the printer and the mobile device. See "Disconnecting Wi-Fi Direct Network."
The printer cannot disconnect from the mobile device even when the procedure in "Disconnecting Wi-Fi Direct Network" has been performed.	The mobile device may be automatically reconnecting to the printer. Reset the passphrase for Wi-Fi Direct and disconnect the mobile device. See "Resetting the Passphrase."
The network mode of the printer cannot be set to Ad-hoc mode.	Make sure that Wi-Fi Direct is set to Disable.
Wi-Fi Direct cannot be set to Enable.	Make sure that the network mode is set to Infrastructure mode. Make sure that the IP mode is set to a mode other than IPv6.
Unable to retrieve the address book data from the printer on the Address Book Editor.	Make sure that the USB or Ethernet cable is connected properly. Make sure that the printer is turned on. Make sure that the scanner driver is installed on your computer. The Address Book Editor retrieves the address book data via the scanner driver when the printer is connected using a USB cable.
The TWAIN driver cannot connect to the printer.	Make sure that the USB or Ethernet cable is connected properly. If using the network connection, check that IP address of the printer is set correctly. See "Scanning Using the TWAIN Driver." Check if the printer is turned on. If the printer is turned on, restart it by turning off the printer and then on again. If a scan program is running, close the program, restart the program, and then try scanning again.
The scanner driver has not been registered on your computer.	Install the scanner driver. If the scanner driver is installed, uninstall it and then re-install it again.
Condensation has occurred inside the printer.	This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.
A problem has occurred when using Dell Document Hub.*	Visit www.dell.com/dochub. * Dell Document Hub is available on Dell H625cdw and Dell H825cdw.

Manual for H625cdw

Warranty Information

Printer Overview

Setting Up the Printer

Using Your Printer

Maintenance and Troubleshooting

Troubleshooting and error codes