Brand: Doro
Category: Mobile Phone
Document Type:
Language: EN
Manual for 6620
Uploaded: Aug. 10, 2025, 12:10 a.m.
Warranty Information
This product is guaranteed for 24 months and original accessories for 12 months from the date of purchase.
- Get started: Insert SIM card, memory card, and battery. Charge the phone using the approved charger.
- Know your phone: Learn about assistive functions, turning the phone on/off, and navigating the menu using selection and navigation keys.
- Calls: Make calls directly or from the phonebook. Receive calls by opening the flip or pressing a key. Access call options like volume control and muting.
- Phonebook: Add, manage, and search for contacts. Set up speed dial entries.
- Messages: Create and send text and picture messages. Access inbox, outbox, and sent messages.
- Camera: Take pictures and record videos. View gallery and adjust camera settings.
- Connectivity: Use Bluetooth and network settings for internet access.
- Sound & Display: Adjust audio settings, ringtone volume, and display settings like wallpaper and text size.
- Organiser: Use alarm, calendar, and notes functions.
- More: Access FM radio, calculator, and games.
- Troubleshooting: Find solutions for common issues like the phone not switching on or call problems.
- Safety instructions: Important information on handling the device, battery safety, and protecting your hearing.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Phone cannot be switched on | Battery charge low: Connect the power adapter and charge the battery for 3 hours. Battery incorrectly installed: Check the installation of the battery. |
| Failure to charge the battery | Battery or charger damaged: Check the battery and charger. Battery should only be charged in temperatures between 0 °C and 40 °C: Improve the charging environment. Charger incorrectly connected to phone or power socket: Check the charger connections. |
| Standby time decreases | Battery charge capacity too low: Install a new battery. Too far from base station, phone is constantly searching for signal: Find a place with a stronger signal, or temporarily turn off the phone. |
| Failure to place or receive calls | Call barring activated: Deactivate call barring. If this does not solve the problem, contact your service provider. |
| PIN code not accepted | Wrong PIN code entered too many times: Enter the PUK code to change the PIN code, or contact your service provider. |
| SIM card error | SIM card damaged: Check the condition of the SIM card. If it is damaged, contact your service provider. SIM card incorrectly installed: Check the installation of the SIM card. Remove the card and reinstall it. SIM card dirty or damp: Wipe the contact surfaces of the SIM card with a clean cloth. |
| Failure to connect to network | SIM card invalid: Contact your service provider. No coverage of GSM service: Contact your service provider. |
| Weak signal | Too far from base station: Try again from another location. Network congestion: Try calling at a later time. |
| Echo or noise | Regional problem from bad network relay: Hang up and redial. This may switch to another network relay. |
| Sound | Others cannot hear you clearly on a call: Ensure that you do not cover the built-in microphone. If using a headset, ensure that it is properly connected. |
| Failure to add a contact | Phonebook memory full: Delete contacts to free up memory. |
| Failure to set a function | Function not supported or subscribed from network: Contact your service provider. |
| Unable to send or receive Picture Messages / MMS with the SIM card | The MMS profile is not set automatically and it is not possible to send or receive MMS: For some operators the MMS profile has to be selected manually. Activate the correct profile to suit your SIM card or network used. |