Brand: ELECTROLUX
Category: Refrigerator
Document Type: Parts/Service
Language: EN
Parts/Service for EHE6899SA
Uploaded: Nov. 21, 2025, 8:12 p.m.
Manual Publish Date: 2018-06-18
Warranty Information
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This document outlines the diagnostic procedure for Electrolux refrigerators, specifically models EHE6899SA and EHE6899BA. It details how to enter and utilize the Diagnostic Mode (Service Mode) to test various functions and components of the appliance. The procedure involves button combinations on the user interface to access test modes for heaters, valves, fans, motors, sensors, and other features. Each test provides expected behaviors and display feedback to aid in troubleshooting. Appendix A provides a guide to seven-segment display character representation.
Troubleshooting and error codes
| Displayed code | Function Test | Action Available | Behavior Expected |
|---|---|---|---|
| 2 | Freezer Defrost Heater | Press (MODES) to change the status of the Function | a. Turn On all LED's into Display of Ruby UI, External Cobalt UI I&W and Indigo UI. b. Turn Off all LED's into Display of Ruby UI, External Cobalt UI I&W and Indigo UI. c. Heater on when \"on\", off when \"oF”. Freezer Evaporator Defrost Sensor temperature is flashed on the display. d. Watch for temperature increase with the heater on. e. It may take a few minutes for the evaporator to heat up. Maximum 5 minutes ON or 45°C Freezer Evap Defrost Sensor threshold. f. Press (MODES) button to change the status |
| 8 | Main Valve | Press (MODES) to change the status of the Function | a. Main valve (faucet) is activated when \"on\"; stops when \"oF” b. Press (MODES) button to change the status |
| 11 | Cube/Crush Solenoid | Press (MODES) to change the status of the Function | a. Do not leave solenoid activated for more than 1 minute. It is forced automatically to off after 1 minutes of continuous on. b. Solenoid activated when \"on\", deactivated when \"oF\". c. Press (MODES) button to change the status |
| 53 | Water Valve Dispense + Main Valve | Press (MODES) to change the status of the Function | c. Be prepared to collect water at dispenser. d. Water dispenses when “on”; stops when \"oF\". e. Press (MODES) button to change the status |
| 56 | Ice Maker Water Valve+ Main Valve | Press (MODES) to change the status of the Function | a. Remove ice tray to collect water into a measuring container to measure water fill. b. If collecting water into ice tray, first perform test n° 50 to empty ice tray. c. Water flows in the tray when \"on\". The Function is active for the time correspondent to ice tray water fill setting. According to water setup configured it is possible to check very high pressure, normal pressure, low pressure, very low pressure; once that the configured time is elapsed the Function goes automatically to \"oF” state. d. Press (MODES) button to change the status |
| 71 | Fresh Food Defrost Heater | Press (MODES) to change the status of the Function | a. Heater on when \"on\", off when \"oF\". b. Fresh Food Evaporator Defrost Sensor temperature is flashed on the display. c. Watch for temperature increase with the heater on. d. It may take a few minutes for the evaporator to heat up. Maximum 5 minutes ON or 45°C Fresh Food Evap Defrost sensor threshold. e. Press (MODES) button to change the status |
| 72 | Ice Maker Defrost Heater | Press (MODES) to change the status of the Function | a. Heater on when \"on\", off when \"oF”. b. IceMaker Evaporator Defrost Sensor temperature is flashed on the display. c. Watch for temperature increase with the heater on. d. It may take a few minutes for the evaporator to heat up. Maximum 5 minutes ON or 45°C IM Evap Defrost Sensor threshold. e. Press (MODES) button to change the status |
| 74 | VCZ Balance Heater | Press (MODES) to change the status of the Function | a. Heater on when \"on\", off when \"oF\". b. Maximum 5 minutes ON continuous. c. Press (MODES) button to change the status. |
| 79 | Fill Tube Heater | Press (MODES) to change the status of the Function | a. Heater on when \"on\", off when \"oF”. b. Maximum 5 minutes ON continuous. c. Press (MODES) button to change the status. |
| 10 | Auger Motor | Press (MODES) to change the status of the Function | a. Fresh Food door must be closed. b. Motor running when “on”; motor stopped when \"oF\" c. Press (MODES) button to change the status. |
| 13 | Fresh Food Light | Press (MODES) to change the status of the Function | a. Fresh Food lights on when \"on\", off when \"oF\" b. Press (MODES) button to change the status. |
| 14 | VCZ Light | Press (MODES) to change the status of the Function | a. VCZ light on when \"on\", off when \"oF\" b. Press (MODES) button to change the status. |
| 15 | Freezer Evaporator Fan | Press (MODES) to change the status of the Function | a. It is possible to run the Freezer Evap Fan at 3 possible speeds. b. Fan running maximum speed when \"on\"; medium speed when \"nL\"; stopped when \"oF\" c. Press (MODES) button to change the status. d. In case of Locked rotor condition the display shows “Lc” e. In case of absence of PWM signal that provide duty cycle, the display shows \"Ns\" when the fan is \"OF\". f. In case of absence of 12V signal or GND signal, the display shows \"Np\" when the fan is \"on\" or \"nL\". |
| 17 | VCZ Fan | Press (MODES) to change the status of the Function | a. It is possible to run the VCZ Fan at 3 possible speeds. b. Fan running maximum speed when \"on\"; medium speed when \"nL\"; stopped when \"oF\" c. Press (MODES) button to change the status. |
| 18 | Condenser Fan | Press (MODES) to change the status of the Function | a. It is possible to run the Condenser Fan at 3 possible speeds. b. Fan running maximum speed when \"on\"; medium speed when \"nL\"; stopped when \"oF\" c. Press (MODES) button to change the status. d. In case of Locked rotor condition the display shows “LC” e. In case of absence of PWM signal that provide duty cycle, the display shows \"nS\" when the fan is \"OF\". f. In case of absence of 12V signal or GND signal, the display shows “nP” when the fan is \"on\" or \"nL\". |
| 20 | Freezer Light | Press (MODES) to change the status of the Function | a. Freezer light on when \"on\", off when \"OF\" b. Press (MODES) button to change the status. |
| 38 | VCC Compressor | Press (MODES) to change the status of the Function | a. Compressor is running at maximum speed when \"on”, it is stopped when \"oF". b. Press (MODES) button to change the status. |
| 47 | Ice Chute Heater | Press (MODES) to change the status of the Function | c. Chute Heater is activated when \"on\", deactivated when \"oF". d. Press (MODES) button to change the status. |
| 62 | Icemaker Evaporator Fan | Press (MODES) to change the status of the Function | a. \"on\" is showed in the display when icemaker evap fan is activated, \"oF” is showed when the fan is deactivated. b. Press (MODES) button to change the status. |
| 63 | Flip Mullion Heater DC | Press (MODES) to change the status of the Function | a. DC Flip Mullion Heater is activated when \"on\", deactivated when \"oF\" b. Press (MODES) button to change the status. |
| 66 | Dispenser Light | Press (MODES) to change the status of the Function | a. Dispenser light on when \"on\", off when \"oF\" b. Press (MODES) button to change the status. |
| 70 | Fresh Food Evaporator Fan | Press (MODES) to change the status of the Function | a. It is possible to run the Fresh Food Evaporator Fan at 3 possible speeds. b. Fan running maximum speed when \"on\"; medium speed when \"nL\"; stopped when \"oF\" |
| 76 | VCZ Damper Heater | Press (MODES) to change the status of the Function | c. Press (MODES) button to change the status. d. In case of Locked rotor condition the display shows \"LC\" e. In case of absence of PWM signal that provide duty cycle, the display shows \"nS\" when the fan is \"OF\". f. In case of absence of 12V signal or GND signal, the display shows \"nP” when the fan is \"on\" or \"Mi\". |
| 77 | VCZ Damper | Press (MODES) to change the status of the Function | a. It is automatically turned on the Freezer Evaporator Fan at maximum speed. b. When VCZ Damper is open it shows \"OP\", when close it shows “CL”. c. Then check for air flow when damper is fully open \"OP\"; and no air leaks when fully closed “CL”. d. During the movement of damper, it blinks a \"1\". e. If the Freezer evaporator fan presents some errors during its movement, it is alternatively displayed the error status of the fan (LC, nS, nP) and the status of the damper (OP, CL). f. Press (MODES) button to change the status and open/close the damper. |
| 36 | Ice Chute Door/Ice Flapper Motor | Press (MODES) to change the status of the Function and moves the flapper motor. | a. When the flapper motor is closed, it shows \"CL\". b. When the ice chute door is opened, it shows \"OP”. c. During the movement of the flapper motor, it blinks a “1”. d. The tentatives of opening/closing the ice chute door are performed recursively for 3 consecutive times and in case of failure it shows \"Er\". e. Press (MODES) button to change the status. |
| 50 | Icemaker Twist Tray Harvest Test | Press (MODES) to change the status of the Function and start the rotation. | a. Remove the Ice Bucket in order to see clearly the rotation of the ice tray. b. On the Display it shows “Go” when the tray find the home position (Horizontal position). c. During the rotation of the ice tray, it blinks on the display \"1\". |
| 78 | Ice Maker Tray Bail Arm/Ice Level Bucket | Press (MODES) to change the status of the Function | a. Remove the Ice Bucket in order to see clearly the status of the ice tray bail arm.. b. Allow bail arm to drop freely. It shows “Em” (empty) when tray returns to \"home\" position. c. Hold bail arm up with the hand. It shows \"Fu\" (full) when tray returns to \"home\" position. d. During the rotation of the ice tray, it blinks on the display \"1\". e. In case of failure at the end of the twisting action it shows “Er”. f. Press (MODES) button to change the status and start the rotation of the ice tray. |
| 61 | Stepper Motor Valve | Press (MODES) to change the status of the Function | a. First Position must be (\"Open-Open\") and it is turned on automatically the compressor at maximum speed. b. Going through the steps below, the stepper valve goes to Close position, then IM/FZ and after this FF/IM/FZ. It is possible to loop through these 4 states. c. Indicating in the display the steps as: i. \"03\" - Open position ii. \"00\" - Close position iii. \"01\" – IM/FZ position iv. “02” – FF/IM/FZ position d. During the steps 00 and 01 test positions the Ice Maker Evaporator Defrost Sensor temperature is flashed on the display in order to check the temperature decreasing or not in the Ice Maker evaporator. e. During the steps 03 and 02 the Fresh Food Evaporator Defrost Sensor temperature is flashed in order to check the temperature decreasing or not in the Fresh Food evaporator. f. During the movement of the stepper motor from one step to another, it blinks on the display \"1\". g. Press (MODES) button to change the status of stepper motor valve. |
| 23 | Fresh Food Door | Open/Close FF Reed Switch | a. On the Display it shows \"CL\" when door closed; \"OP\" when is open. |
| 24 | Freezer Drawer | Open/Close FZ Reed Switch | a. On the Display it shows \"CL\" when door closed; \"OP” when is open. |
| 25 | VCZ Drawer | Open/Close VCZ Reed Switch | a. On the Display it shows \"CL\" when door closed; \"OP” when is open. |
| 28 | Dispenser Paddle | Press the Dispenser Paddle | a. On the Display it shows \"oF\" when door closed; \"on\" when is open. |
| 29 | Fresh Food Sensor | Activates Automatically | a. On the Display it shows temperature sensed by FF Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 30 | Freezer Sensor | Activates Automatically | a. On the Display it shows temperature sensed by Freezer Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; “SH\" if short-circuit. |
| 31 | Fresh Food Evap Defrost Sensor | Activates Automatically | a. On the Display it shows temperature sensed by Fresh Food Evaporator Defrost Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 32 | VCZ Sensor | Activates Automatically | a. On the Display it shows temperature sensed by VCZ Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 33 | Ambient Temperature Sensor | Activates Automatically | a. On the Display it shows temperature sensed by H&T sensor regarding the Ambient Temperature. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 39 | Freezer Evaporator Defrost Sensor | Activates Automatically | a. On the Display it shows temperature sensed by Freezer Evaporator Defrost Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 45 | Icemaker Tray Sensor | Activates Automatically | a. On the Display it shows temperature sensed by IceMaker Tray Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP\" if open-circuit; \"SH\" if short-circuit. |
| 68 | Icemaker Evaporator Defrost Sensor | Activates Automatically | a. On the Display it shows temperature sensed by IceMaker Evaporator Defrost Sensor. b. It is displayed in °C or °F according to Ul selection of the temperature representation. c. \"OP” if open-circuit; \"SH\" if short-circuit. |
| 64 | Humidity Sensor | Activates Automatically | a. On the Display it shows relative Humidity sensed by H&T sensor in %. b. \"OP\" if open-circuit; \"SH\" if short-circuit. |