Brand: EPSON
Category: Scanner
Document Type: Manual
Language: EN
Manual for ES-500W II
Uploaded: Sept. 12, 2025, 4:25 a.m.
Warranty Information
Refer to the Pan-European Warranty Document for information on how to contact Epson support.
- Epson Smart Panel app allows scanning, cloud upload, Wi-Fi setup, and error troubleshooting from smart devices.
- Paper protection feature reduces original damage by stopping scans on feeding errors.
- Sensor dirt detection notifies users for cleaning to maintain image quality.
- Double-feed detection stops scanning when multiple documents are fed, with options to stop immediately or after ejection.
- High-quality scanning with automatic document detection (Color/Black & White or Color/Grayscale) for optimized image capture.
- Scanner parts include ADF, edge guides, input/output trays and extensions, and stoppers.
- Inside, the scanner has a cover open lever, scanner cover, pickup roller, and separation roller.
- Control panel buttons include Power, Wi-Fi connect, Wi-Fi on/off, double feed detection skip, slow mode, stop, and start buttons.
- Lights indicate AP mode, Wi-Fi connection status, and errors.
- Error indicators and solutions are provided for situations like paper jams, double feeds, and fatal errors.
Troubleshooting and error codes
| Indicators | Situation | Solutions |
|---|---|---|
| !Flashing slowly | A paper jam or double feed occurred. | Open the scanner cover, and then remove jammed originals. Close the cover to release the error. Load the originals again. |
| !on | The scanner cover is opened. | Close the scanner cover. |
| CAP Flashing fast | A fatal error has occurred. | Turn the power off and on again. If the error continues to occur, contact your local dealer. |
| Flashing fast | A fatal error has occurred. | Turn the power off and on again. If the error continues to occur, contact your local dealer. |
| !Flashing fast | A fatal error has occurred. | Turn the power off and on again. If the error continues to occur, contact your local dealer. |
| Flashing fast | A fatal error has occurred. | Turn the power off and on again. If the error continues to occur, contact your local dealer. |