Brand: FAZUA
Category: Electric Bicycle Drive System
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for MY20B
Uploaded: April 20, 2026, 7:58 p.m.
Warranty Information
Your bicycle is covered by a Lifetime Limited Warranty.
Basic Operation of the Drive System
This manual covers the operation of your Fazua electric bicycle drive system. Key aspects include:
- Attaching and Removing Components: Instructions on how to properly install and detach the drivepack and battery.
- Switching the Drive System On/Off: Guidance on powering the system on and off using the remote.
- Setting Support Level: How to adjust the level of pedaling assistance via the remote control.
- Riding Instructions: Advice on gear shifting, range planning, and operating temperatures.
- Charging the Battery: Steps for safely charging the battery using the provided charger.
- Storage and Transport: Recommendations for storing and transporting the e-bike and its components.
- Cleaning and Maintenance: Procedures for keeping the drive system clean and functional.
- Troubleshooting: A guide to identifying and resolving common issues.
Troubleshooting and error codes
| Problem | Possible Reason / Solution |
|---|---|
| The engine feels weaker than usual. | The drive system is brand new. Wait until the drive system is "run in". The drive system needs a few miles to develop its full power. It is very hot and the heat management of the battery and/or drivepack limits the performance. It is very cold, so the lithium-ion battery does not provide the usual performance. |
| The drivepack cannot be clicked out of the down tube. | The locker is defective. Dirt could block the locker. Maybe you rode without a drivepack in bad weather conditions. Contact a Fazua Servicepartner. |
| The drivepack makes buzzing noises. | The polygon sleeve moves. Contact a Fazua Servicepartner. |
| The drivepack makes clicking noises. | The polygon coupling was loaded on one side. Push the polygon coupling back into its original position to mobilize it again. |
| The upper LED on the remote lights up/flashes red. | There is a connection error between drivepack and bottom bracket. Contamination at the interface may prevent the connection. Clean the interface between the bottom bracket and the drivepack. |
| The upper LED on the remote lights up/flashes yellow. | There may be a bad connection between the speed sensor and the bottom bracket. Check the position of the spoke magnet. If you cannot find a fault, contact a Fazua Servicepartner. |
| The white LEDs on the remote flash. | Software update After a new firmware update, the remote is updated automatically. In this case, please wait and do not switch off the remote until the LEDs stop flashing. |
| The remote cannot be switched on. | The battery is flat or has switched off due to a longer rest period (standstill). Try turning on the battery using the on/off button. Charge the battery if necessary. The interface between the battery and the drivepack may be dirty. Clean the interface between the battery and the drivepack. |
| The battery cannot be inserted into the drivepack. It does not lock into the battery compartment. | The interface between the battery and the drivepack may be dirty. Clean the interface between the battery and the drivepack. |
| The pedal support suddenly fails during the ride | BMS protection function Turn off the battery by pressing the on/off button for 3 seconds and then turn it on again. |