Name: Manual for ApeosPrint C4030
Brand: FUJI
Availability: InStock

Troubleshooting and error codes

Symptom	Cause/Remedy
The machine is not powered on.	The power cord may have been unplugged or may not be firmly plugged in. Switch the machine power off, and then reconnect the power cord to the power outlet and the machine. Then switch the machine power on. Connect the machine to a power outlet that supplies the proper rated voltage or current.
The display is blank.	The machine may be in Power Saver Mode. Press the <Power/Power Saver> button on the control panel to exit Power Saver Mode.
The machine makes an odd noise.	Install the machine on a level, sturdy surface. Push the trays firmly into the machine. There may be a foreign object inside the machine. Switch the machine power off, and then remove the foreign object inside the machine. If the object cannot be removed without dismantling the machine, contact your local representative.
Condensation has formed in the machine.	On the control panel, set the Sleep Mode trigger time to more than 60 minutes, and let the machine stand with its power on for 60 minutes. Before using the machine, make sure that no water droplets remain inside the machine (rollers, metal parts, etc.). If condensation occurs frequently, keep the machine power switched on by selecting > [Device] > [System Settings] > [System Clock / Timers] > [Warmer Mode] > [On] on the Control Panel. This may remedy the condensation.
The machine does not switch to the Power Saver Mode.	The machine does not enter the Low Power Mode or the Sleep Mode in the following cases to inform users on what is happening to the machine and provide its performance: When the user is operating the Control Panel When a message indicating to replace any one of the consumables is displayed When the machine requires user operation for paper jams or open covers When an error occurs due to machine failure When the machine is executing the condensation prevention processing as the [Warmer Mode] is set to [On]
Output is too light (faded or unclear)	The paper is not appropriate for the machine. Confirm the paper tray setting and load appropriate paper. The paper is damp. Replace the paper. Change the paper type setting and try printing again. No toner may be left in the toner cartridge. Confirm the remaining toner quantity, and replace the toner cartridge with a new one. A drum cartridge or the fusing unit is damaged or has deteriorated. Depending on its condition, the drum cartridge or fusing unit may need replacement. Contact your local representative.
Black spots, black lines or color lines appear on output. Equally spaced smears appear on output.	The paper path may not be clean. Print a couple of sheets or so. A drum cartridge or the fusing unit is damaged or has deteriorated. Depending on its condition, the drum cartridge or fusing unit may need replacement. Contact your local representative.
Printing can be rubbed off with your finger. Toner is not fused to the paper. Output is smudged with toner.	The paper type of the selected paper tray is not appropriate. Change the paper type setting and try printing again. Some special types of paper cannot be fused. Replace with the appropriate paper. The paper is damp. Replace the paper. The fusing unit is damaged or has deteriorated. Depending on its condition, the fusing unit may need replacement. Contact your local representative.
The whole page is printed black.	A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum cartridge may need replacement. Contact your local representative. There may be something wrong with the high-voltage power supply. Contact your local representative.
Output is blank.	Multiple sheets were fed at once. Fan the paper well and reload it in the tray. A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum cartridge may need replacement. Contact your local representative. There may be something wrong with the high-voltage power supply. Contact your local representative.
Output is partially blanked-out. White streaks or color streaks appear on output.	The paper is not appropriate for the machine. Load appropriate paper. The paper is damp. Replace the paper. The LED printheads inside the machine may be dirty. Clean the LED printheads. No toner may be left in the toner cartridge. Confirm the remaining toner quantity, and replace the toner cartridge with a new one. A drum cartridge is not installed correctly. Install the drum cartridge correctly. A drum cartridge or the fusing unit is damaged or has deteriorated. Depending on its condition, the drum cartridge or fusing unit may need replacement. Contact your local representative. A developing unit has deteriorated. If it is not improved even after cleaning the toner, replace a developing unit with new one. Contact your local representative.
White patches appear on output. Images are partially blanked-out. Toner is scattered around images. Images are bluish.	Change the paper type setting and try printing again. Adjust the image transfer in > [Device] > [Maintenance] > [Image Quality] > [Adjust Image Transfer]. If white patches appear, or output or images are partially blanked-out, lower the image transfer vale. If toner is scattered, raise the image transfer vale.
Text is smeared.	The paper is not appropriate for the machine. Load appropriate paper. The paper is damp. Replace the paper.
Paper does not feed properly. Paper jams occur. Multiple sheets feed at once. Paper feeds skewed. Output is wrinkled.	Load the paper correctly. Before loading heavy media, such as labels or postcards, or envelopes, fan them well to allow air to enter between each sheet. The paper is damp. Replace the paper. Load appropriate paper. Paper may still wrinkle depending on its type and condition. Push the trays firmly into the machine. Install the machine on a level, sturdy surface. Adjust the paper guides to the correct positions. Do not add paper to a paper tray that still contains paper. Fan the paper loaded in the tray well and reload it into the tray. Add paper to the tray only when the tray is out of paper.
The machine does not correctly select a paper tray.	If the paper guides are not positioned correctly, the machine may not correctly detect the size of the paper loaded. Adjust the paper guides to the correct positions. Check whether the tray, paper size and paper type settings on the printer driver properties screen and Control Panel are configured correctly.
The paper is dogeared.	The paper is dog-eared if it is warped (curled). If the following does not solve the problem, replace the paper. Flatten the paper to correct the warped page. Turn the paper over. If Tray 1, 2, 3 or 4 has been used, use the Bypass Tray instead of it.
The machine does not feed paper from the Bypass Tray.	[Automatically Select] is selected for the [Paper Tray] setting on the [Tray / Output] tab of the printer driver. Select [Bypass Tray] or set the Bypass Tray for auto tray selection when [Automatically Select] is specified.
Lead edge of paper is folded over when the paper is fed from the Bypass Tray.	The paper is damp. Replace the paper. Reduce the paper loaded in the Bypass Tray to 30 sheets or less. Change the paper loading orientation. Feed paper from Paper Tray 1, 2, 3 or 4.
The Note on status display lamp is blinking.	Check the error message displayed in the Control Panel and take action to resolve the error.
Unable to print.	Check whether the machine’s IP address is set correctly. Check the data-reception control setting.
Printing takes too much time.	The print data size transmitted at one time may have exceeded the upper limit of the receivable size of the machine. This can occur when the receiving buffer size setting is configured to [Spool to Memory]. Divide the print data into the size smaller than the maximum receivable size of the machine. If there are multiple pieces of print data, reduce the number of files to print at one time before printing. The receiving buffer capacity may be insufficient. When printing high resolution documents, reduce the memory size of unused items in [Allocate Memory] on the Control Panel to increase the receiving buffer capacity. Increasing the receiving buffer capacity may improve the print processing speed. Adjust the receiving buffer capacity according to the print data capacity. Also, disabling an unused port and assigning the memory for other uses is recommended. The printing time may be shortened by changing the [Image Quality] setting on the [Image Options] tab of your printer driver to [Standard]. Printing may take time depending on the printing method of TrueType fonts. Set the printing method of TrueType fonts under [Specify Font] on the [Advanced] tab of your printer driver. The printing speed might be lower depending on the paper type such as Heavyweight Paper or Coated Paper. Also, if the machine internal temperature exceeds a certain level during continuous operation, the machine lowers the print speed. If operation is still continued or the internal temperature rises further, the machine stops operation due to the error. In that case, switch the machine power off, wait for a while until the machine’s internal temperature drops, and then switch the power on again.
[Printing.] is displayed even though no print job is directed (when using the USB interface).	If you have switched on the computer power after switching on the machine power, cancel printing.
Top section of printed document is missing. Images are not printed at desired positions.	Adjust the paper guides to the correct positions. Check whether the paper margin setting is correct with your printer driver. Adjust the print position in > [Device] > [Maintenance] > [Image Quality] > [Adjust Paper Registration].
Smart Card Registration Trouble	When a message that the user ID or password is incorrect appears, check the entered information and try again. Check if the LDAP server used for Login to Remote Accounts is set up correctly. Check the Active Directory settings. Check the user ID and password and then enter them again. Check if the information of the corresponding user is registered to Active Directory. Check if the user is a valid user in Active Directory. Check if the password has been expired in Active Directory. If the password must be changed at initial login as configured in Active Directory, access to Active Directory from a device such as a computer to change the password. The user trying to register the Smart Card does not have the write privilege to the Active Directory server. Set the read and write privileges so that the user can modify his or her own information.

Manual for ApeosPrint C4030

Turning On/Off the Machine

Connecting to the Computer

Wi-Fi Connection

Troubleshooting and error codes