Brand: FUJITSU
Category: Storage Systems
Document Type: Manual
Language: EN
Manual for ETERNUS DX500 S3/DX600 S3
Uploaded: Nov. 21, 2025, 8:40 p.m.
Manual Publish Date: 2014-06-01
Warranty Information
The standard maintenance support period is five years from the date of purchase.
- Chapter 1: Component Name/LED Name - Identifies all components and their associated LEDs within the ETERNUS DX system.
- Chapter 2: Basic Operation - Covers essential operations such as opening/closing rack doors and powering the system on/off.
- Chapter 3: Storage System Monitoring - Details methods for checking the system's status using LEDs, ETERNUS Web GUI, and ETERNUS CLI.
- Chapter 4: Process Time (Estimated) - Provides estimated times for volume formatting and RAID rebuild/copyback operations.
- Chapter 5: Expansion Functions - Outlines optional products and features for system expansion.
- Chapter 6: Maintenance - Describes periodic backups, maintenance services, and battery replacement procedures.
- Chapter 7: Troubleshooting - Offers a checklist for diagnosing and resolving common issues and provides information required for support inquiries.
Troubleshooting and error codes
| Issue | Checklist / Action |
|---|---|
| ETERNUS DX is Turned Off | Check power cord, server power, main line switch of power distribution unit, and power failure. |
| ETERNUS DX Refuses to Turn On | Check power cord, main line switch of power distribution unit, and power failure. |
| READY LED is not On | If not on after 10 minutes, contact maintenance engineer. |
| FAULT LED is On | Check PSU switch of drive enclosure, main line switch of power distribution unit. Contact maintenance engineer if unresolved. |
| FAULT LED Blinks | Preventive replacement required. Contact maintenance engineer. |
| DISK FAULT LED is On | Check drive status. Refer to "Design Guide (Basic)" for Protection (Shield) function. Contact maintenance engineer if unresolved. |
| Cannot be Connected via Network Service | Check ETERNUS DX power, network devices, network settings, IP address, and firewall settings. |
| I/O Access is Slow | Check ambient temperature, ETERNUS DX parts status via Web GUI, battery status, path status, ETERNUS DX load, FC port transfer speed, server command queues, OS message log, RAID group status, and cache parameter settings. |
| Server Does not Recognize Volumes | Check ETERNUS DX status, network device status, power supply, and path errors using a management tool. |
| Server HBA Fails and Needs to be Replaced | Procedure to replace FC/FCoE card: check settings via GUI/CLI, record settings, replace card on server, specify settings on new card, and confirm server access. (Refer to related manuals for details). |
| LAN Card Replacement | Procedure: turn off server, replace LAN card (refer to documentation), confirm server access. |