Brand: GE
Category: Other
Document Type: Parts/Service
Language: EN
Parts/Service for PHP900
Uploaded: Nov. 21, 2025, 8:42 p.m.
Manual Publish Date: 2008-04-01
Warranty Information
GE provides a one-year limited warranty covering defects in materials and workmanship, including free labor and in-home service.
Using the Touch Control:
Touch the pad lightly with the flat part of your fingertip. A "beep" sound can be heard with each touch to any pad.
Operating the Cooking Elements:
Place a pan with food onto the induction element. Touch the ON/OFF pad. Then, touch the (+) or (-) pad to select power level. The element will activate if a suitable pan is detected.
Power Level Settings:
Offers 19 power levels, from "L" (Keep Warm) to 9, with half-step increments. Boost setting "H" provides maximum power for rapid cooking.
Kitchen Timer:
Use to measure cooking time or as a reminder. Touch the Timer ON/OFF pad and use (+) or (-) to set minutes. It does not control cooking elements.
Control Lock:
Lock the cooktop by touching and holding the CONTROL LOCK pad for 5 seconds to prevent accidental activation. Unlock by repeating the process.
Troubleshooting and error codes
| FAULT | CAUSE | CORRECTIVE ACTION |
| Er31 (36-in. models only) | One filter board not configured to work with the other filter board. | Press and hold timer up key. Press and release RF on/off key. Press and release LF key. Release timer up key. Allow display to scroll horizontal bars and beep. Replace filter board. |
| Er47 | Bad communication in the ribbon cable between touch board and filter board. | Visually check ribbon cable connection from touch board to filter board. Replace filter board. |
| Er39 | Internal electronic failure on touch board | Replace touch board. |
| Er20 | Internal electronic failure on touch board | Replace touch board. |
| Er22 | Internal electronic failure on touch board | Replace touch board. |
| Ec | Touch board is perceiving water or food on keypanel. | Clean keypanel area. Replace touch board. |
| Eo | Rate of temperature increase is too fast or temperature at element is too high | Check if an empty pan is being heated. Check for obstruction in fan, wire connections to board. Check fan vents for air blockage. Replace element. |
| E5 | Internal electronic failure on filter board | Check AC coming to home >208 VAC. Replace filter board. |
| E6 | Internal electronic failure on generator board | Replace generator board. |
| E7 | Unknown error in system | Visually check for loose wires/connections. Replace generator module. |
| E9 | Rate of temperature increase is too fast or open sensor | Visually check sensor connection to generator board. Replace element. |
| Element not hot enough/ element shuts down | Auto shut off activated | Refer to Owner's Manual—unit shuts down after 18 hours. |
| Element not hot enough/ element shuts down | Foreign object on keypanel area is activating touch board. | Clear obstruction from keypanel. |
| Element not hot enough/ element shuts down | Pan not detected. | Check pans for flat bottom. Check pans with magnet for steel content. Check pan size vs element size. |
| Element not hot enough/ element shuts down | Element turns off if pan is off burner more than 30 seconds. | Check if pan has been removed from element for more than 30 seconds. |
| Element changes cooking level | Internal temperature maintenance | Refer to Owner's Manual—element reduces from Boost to 9 after 10 minutes. |
| Fan not running | Fan doesn't run at low heat settings. | Fan changes speeds based on heat. |
| Display flashes, not heating | Pan not detected. | Check pans for flat bottom. Check pans with magnet for steel content. Check pan size vs element size. |
| Display flashes, not heating | Element not connected, open connection. | Check connections on element wires. |
| Buzzing sound | Elements may make a “buzz” sound on boost and high. | Refer to Owner's Manual—element may make an audible sound when on high. |