Brand: GE
Category: Other
Document Type: Parts/Service
Language: EN
Parts/Service for ZGU375NS
Uploaded: Nov. 21, 2025, 8:08 p.m.
Manual Publish Date: 2001-12-01
Warranty Information
The cooktop has a full one-year warranty for parts and labor due to manufacturing defects.
This manual provides technical service information for the GE Monogram 36-In. Stainless Steel Gas Cooktop (Models ZGU375NS and ZGU375LS). It covers installation, specifications, controls, disassembly, troubleshooting, component location, wiring, schematics, parts lists, and gas conversion. Key features include dual-flame spillproof burners, electronic ignition, and tactile-touch control knobs. The operation involves lighting burners by pushing and turning the knob, with automatic relighting if the flame goes out. Flame size is adjusted by turning the knob. Burners can be lit with a match during a power outage.
Troubleshooting and error codes
| Problem | Possible Causes | What to Do |
| Burner flames are very large, yellow, or yellow-tipped | Incorrect gas being used. The combustion quality of burner flames needs to be determined visually. | • Check for correct gas supply • Use illustrations to determine if flames are normal. If like A, check for dirty burners/orifices; clean or replace. Normal flames look like B or C depending on gas type. Some yellow tipping on outer cones is normal for LP gas. |
| Regulator malfunction. | • Check output gas supply (see page 3). | |
| Burners do not light | Plug on cooktop is not completely inserted in the electrical outlet. | • Make sure electrical plug is plugged into a live, properly grounded outlet. |
| Gas supply is not connected or turned ON. | • See the Installation Instructions that came with the cooktop. | |
| A fuse may be blown or a circuit breaker tripped. | • Replace the fuse or reset the circuit breaker. | |
| Insufficient Airflow | • Make sure rubber discs below knobs are pushed down through bezel to valve assembly. | |
| Burner parts not replaced correctly. | • Make sure pins in the burner head are properly located in the burner base holes. (See "Clocking", page 14.) | |
| Holes in simmer rings or slits in burners clogged. | • Clean or replace as necessary. Make sure all components are dry before reassembly. | |
| Liquid in burner base due to spillage. | • Remove burner ring to check. Clean and dry thoroughly before reassembly. | |
| Orifices plugged or dirty. | • Clean or replace as necessary. | |
| Igniter switch defective. | • Replace igniter switches. | |
| Igniter wire defective. | • Connect igniter wire. | |
| Spark module defective. | • Replace spark module. | |
| Burner control knob will not turn | Knob is in the OFF position. | • The knob must be pushed in before it can be turned, it can only be turned in a counterclockwise direction. |
| Ticking sound of spark igniter persists after burner lights | Improper flame sensing. | • Check igniter wiring. • Replace the igniter. |
| Be sure the knob is in the OFF position. | • Remove knob and check the bottom of knob for buildup of soil. If ticking persists, replace igniter switches. | |
| Defective igniter switch. | • Replace the igniter switch. | |
| Flame "Popping" | Simmer ring not seated properly to base. | • Ensure the simmer ring is properly seated to base and 1-1/16 in. nut is fully seated and tight (1/4 turn after contact). |