Parts/Service for GSS20

Brand: GE

Category: Refrigerator

Document Type: Parts/Service

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 6:49 p.m.

Manual Publish Date: 2001-02-01

Warranty Information

GE offers a one-year warranty on parts and labor, and a five-year warranty on the sealed refrigerating system.

The 2001 Energy SxS refrigerator models feature an adaptive defrost system and independent controls for fresh food and freezer sections. They offer digital feedback, thermistor sensors, and a microprocessor for temperature management. Features include adjustable shelves, slide-out spillproof shelves, quickspace shelves, deep door shelves, a baking soda holder, fruit and vegetable drawers, drawer dividers, adjustable humidity drawers, and convertible meat drawers. Models may also include through-the-door chilled water and ice dispensers with built-in water filters and electronic icemakers. The NO CLEAN condenser is designed for reduced maintenance.

Troubleshooting and error codes

Problem	Possible Cause	Remedy
Refrigerator does not run.	Unit is not plugged in.	Plug in unit.
	Power cord is disconnected.	Connect power cord.
	House fuse blown or circuit breaker tripped.	Check fuse or circuit breaker.
	Controls are off.	Set controls to desired temperature.
	Defrost timer is in defrost cycle.	Wait for unit to start.
	Anti-condensate heater is shorted.	Disconnect heater.
	Compressor is not running.	Check overload, relay, capacitor, and compressor.
Not cooling properly.	Controls are set too warm.	Set controls to colder setting.
	Doors are open too long or too often.	Minimize door openings.
	Cold control or thermostat is defective.	Check cold control or thermostat.
	Evaporator fan motor is not running.	Check evaporator fan motor.
	Damper is not opening.	Check damper operation.
	Condenser is dirty.	Clean condenser.
	Low refrigerant charge.	Check for leaks and recharge if necessary.
	Compressor defective.	Replace compressor.