Brand: GE
Category: Refrigerator
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for GTS18, GTS21
Uploaded: Nov. 21, 2025, 7:30 p.m.
Manual Publish Date: 2017-08-01
Warranty Information
GE Appliances will replace any part of the refrigerator that fails due to a defect in materials or workmanship within one year of the original purchase date.
Using Your Refrigerator
Temperature Control: Adjusts from warmest to coldest settings. Both refrigerator and freezer have controls.
Shelves: Adjustable for custom spacing. Glass shelves should not be cleaned with warm water when cold.
Drawers: Climate Zone Drawer for fruits and vegetables. Can be removed for cleaning.
Freezer Shelf: Adjustable shelf for organization.
Troubleshooting and error codes
| Problem | Possible Causes | What to Do |
| Refrigerator does not operate | Refrigerator in defrost cycle. | Wait about 30 minutes for defrost cycle to end. |
| Either or both controls set to OFF | Set the controls to a lower temperature setting. | |
| Refrigerator is unplugged. | Push the plug completely into the outlet. | |
| Motor operates for long periods or cycles on and off frequently. | The fuse is blown/circuit breaker is tripped. | Replace fuse or reset the breaker. |
| Normal when refrigerator is first plugged in. | Wait 24 hours for the refrigerator to completely cool down. | |
| Often occurs when large amounts of food are placed in refrigerator. | This is normal. | |
| Door left open. | Check to see if package is holding door open. | |
| Hot weather or frequent door openings. | This is normal. | |
| Refrigerator or freezer compartment too warm | Temperature controls set at the coldest setting. | See Temperature Control section. |
| Temperature control not set cold enough. | See Temperature Control section. | |
| Warm weather or frequent door openings. | Set the temperature control one step colder. See Temperature Control section. | |
| Door left open. | Check to see if package is holding door open. | |
| Frost or ice crystals on frozen food (frost within package is normal) | Door left open. | Check to see if package is holding door open. |
| Divider between refrigerator and freezer compartments feels warm. | Door left open. | Check to see if package is holding door open. |
| Too frequent or too long door openings. | This is normal. | |
| Automatic energy saver system circulates warm liquid around the front edge of the freezer compartment. | This helps prevent condensation on the outside. | |
| Automatic ice maker does not work (if installed). | Ice maker power switch is in the OFF position. | Set the power switch to ON position. |
| Water supply turned off or not connected. | See Installing the water line section of the ice maker installation instructions. | |
| Freezer compartment too warm. | Wait 24 hours for the refrigerator to completely cool down. | |
| Ice cubes have bad odor/taste | Piled up cubes in the storage bin cause the ice maker to shut off. | Level cubes by hand. |
| Ice cubes stuck in ice maker. | Turn off the ice maker, remove cubes, and turn the ice maker back on. | |
| Ice storage bin needs cleaning. | Empty and was bin. Discard old ice. | |
| Food transmitting odor/taste to ice | Wrap foods well. | |
| Interior of refrigerator needs cleaning. | See Care and Cleaning section. | |
| Slow ice cube freezing | Door left open. | Check to see if package is holding door open. |