Parts/Service for PTW600BPR_DG

Parts/Service for PTW600BPR_DG

Brand: GE

Category: Washer

Document Type: Parts/Service

Language: EN

Uploaded: Nov. 21, 2025, 7:17 p.m.

Manual Publish Date: 2023-04-01

Power

Press to "wake up" the display. If the display is active, press to put the washer into idle mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

Start/Pause

Press Start to begin the cycle. The lid must be closed for the washer to start (unless Bulky cycle is selected). If the lid is open, "Lid" will scroll across the display. During load sensing, the lid will lock and "SEnSing" will scroll. When load sensing is complete, the lid unlocks. Pressing Pause unlocks the lid, pauses the cycle, and the Start indicator light blinks. To continue, press Start again. If water remains, select Drain and Spin. The machine will automatically drain and cancel if water is present and the lid is open for 15 minutes or the unit is paused for 24 hours.

Display and Status Lights

The display shows the approximate time remaining. Cycle time is affected by fill time, water pressure, and load size. The display will also scroll the washer status: BALANCING, DELAY, End, FILL, H2O SUPPLY, LID, SENSING, PAUSE. Cycle status lights indicate the portion of the cycle (Pre-wash, Delay, Fill, Soak, Wash, Rinse, Spin).

Controls

Pause: Displays when the washer is paused.

Controls: The washer is locked and blinks once when any button is pressed or the cycle knob is turned. The lid lock icon lights up when on. Power button can still be used.

Lid Lock: The lid is locked.

Wi-Fi: Displays when connected to Wi-Fi. Blinks when attempting to connect.

Spin Stop: Indicates the wash basket is coasting to a stop. Lid will not unlock until fully stopped.

Wash Cycles-Cycle Selector

The cycle selector knob controls the type of washing process. Turning the knob after starting a cycle stops the washer and changes the cycle/options. Press Start to begin the new selection.

Settings

Individual settings for water temperature, agitation (Soil), and spin can be adjusted. Longer spin times reduce dryer time/energy usage.

Cycle Options

Includes Deep Fill, Power Pre-wash, Tangle Control, Auto Soak, Deep Rinse, Delay Wash, Extra Rinse, Smart Wash, Smart Rinse, My Cycle Settings, Sound, Control Lock, Power Clean and Gentle Care.

Alexa Voice Assistant

Use your voice to set the washer to handle tough stains or specific cycles. Connect to SmartHQ App.

SmartDispense™™

Automatically adds detergent. Defaults to AUTO, determining amount based on load size. Can be set to Less or More, or turned Off.

Troubleshooting and error codes

Name Description Repair Action
27 Water Accessibility If the lid has been open continuously for 15-minutes without valves being on and the tub is not empty.
  • Check for leaking water valves.
  • Use Pressure Sensor Test 10 to ensure correct pressure sensor operation.
  • Consumer education on leaving lid open for more than 15-mins during a cycle.
  • Consumer education on leaving sopping wet items in basket for more than 15-mins.
  • Can be caused by starting a cycle with the "no spin" option selected.
29 Suds Lock Abatement Failure Suds lock abatement is requested again after already being requested during the final spin profile (the cycle is terminated).
  • Ensure basket is able to rotate freely. Check inner tub sidewalls for anything that can obstruct basket movement.
  • Consumer education on correct detergent usage.
  • Ensure consumer is using the proper amount of HE detergent.
30 Stuck Button Fault Any key press lasts for more than 60-seconds.
  • Check for proper tactile feedback on each button and check to make sure control responds correctly up each button activation.
  • Check for proper alignment in installation of the control board and backsplash.
  • Check the clearance between the button and the backsplash hole.
31 Out of Balance (OOB) Fallback in Final Spin The spin profile goes into fallback due to OOB conditions during final spin.
  • Run Drain and Spin cycle to ensure basket reaches final spin speed and the Spin LED does not blink (a blinking LED indicates that an OOB was detected during final spin).
  • Check to make sure unit is firmly seated on all four legs, doesn't rock, and is leveled.
  • Check that basket assembly is hanging centered up in lid opening. If not, check for proper rod and springs (color) and are properly seated. Check that hub nut is tight.
  • Check that the rod and spring are dampening properly. If correct, it will be very difficult to push down and bottom out the basket assembly. Replace rod and spring assembly if they easily are pushed down.
  • Check the basket for excessive friction or for being excessively out of round. Basket should spin freely and without wobble. If friction is found, remove it. If basket is bad, replace it.
  • Check for balance ring damage, tub damage, basket damage, rods and springs are properly seated, speed sensor is firmly mounted to the motor and doesn't have excessive play.
  • Check balance ring alignment marks.
  • Check water level, supply/restrictions. Supply hose screens, water valve screens, PSI, house supply valves, cycle settings. Proper water level is required for redistribute prior to final spin.
  • Check speed sensor for loose connection to motor.
  • If washer spins correctly, educate consumer on how to properly load/distribute their clothes and select correct cycle/water level to prevent an OOB. Educate consumer on OOB/random re-distribute of loads, some loads will require manual re-distribute.
32 Critical Lid Lock Failure: Can't Unlock This fault is set when the software has tried multiple times to unlock the lid without success.
  • Replace lid lock and lid lock harness then run below actions.
  • Check the lid lock using Service Mode Spin Test 14 to ensure lid lock operation.
  • Verify that the lid lock is not blocked by any external debris.
  • Check lid switch continuity at J513 on the control.
  • Check continuity of lid lock position. Opened or Closed.
  • Check for proper operation of lid lock. 120 VAC while activating.
  • Check lid lock wiring harness from the control to lock assembly.
33, 34, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 66, 67, 68, 69, 71, 72, 73, 74, 75 Inverter Faults Any of these faults can be set if the inverter board reports a fault.
  • Run Service Mode Spin Test 14 to full completion. If cycle fully completes, no further action required.
  • Check line voltage for 102 VAC to 132 VAC.
  • Check all inverter board harness connections.
  • Check motor TCO continuity at J502 (inverter board). If open, should reset after 45-minutes.
  • Check for continuity through each pair of motor phase windings. If any windings found open, replace motor.
  • If the above repair actions don't clear the fault, replace inverter board.
35, 59, 60, 61, 63, 64, 87, 88, 89, 90 Accelerometer Fault This fault is set when any ADC Self-Diagnosis channel reports an out-of-tolerance value for 10-seconds.
  • Run Service Mode Spin Test 14 to full completion. If cycle fully completes, no further action required.
  • Check accelerometer board harness connections.
  • If the above repair actions don't clear the fault, replace accelerometer board.
58 ADC Health Check Fault This fault is set when any ADC Self-Diagnosis channel reports an out-of-tolerance value for 10-seconds.
  • Replace main board.
65 Pressure Sensor Continuous Gallons Monitor The pressure sensor loss algorithm set conditions are described here: Flood Protection Algorithm
  • See Fault Code 25.
76 Bulk sensor not connected or out of range Bulk sensor reads:
  • Not connected (> = 4.84V)
  • Empty (< 2.00V)
  • Check bulk tank level sensor harness connections.
  • If the above repair actions don't clear the fault, replace bulk tank sensor.
78 Board Communication API Mismatch The main board detects that it doesn't have the same API version as another board.
  • Use SmartHQ diagnostic tool or use a SUM module to update the software.
79 Voice Module Heartbeat Failure No communication between the Voice Module and MC detected for 10 seconds.
  • Check voice module harness connections.
  • If the above actions don't clear the fault, replace voice board and harness.
  • If the above actions don't clear the fault, replace user interface (UI) board.
86 Extremely Low Water Pressure Current Water Level Cycle Step Low Pressure Check is ran < 0.85 * Minimum Fill Level.
  • See Fault Code 25.
91 User Interface (UI): Main Board Heartbeat Timeout No communication between the User Interface (UI) and Main Control Board (MCB) detected for 10-seconds.
  • Check User Interface (UI) harness connections.
  • Check Main Control Board (MCB) to User Interface (UI) voltages.
92 Inverter Heartbeat Failure No heartbeat from the inverter to the MC detected for 60-seconds
  • Run Spin Test 14. If cycle completes, no repair needed and clear faults.
  • Check line voltage for 102 VAC to 132 VAC.
  • Check all inverter board harness connections.
  • Check Motor TCO continuity at J502 (inverter board). If open, should reset after 45-minutes.
  • Check for continuity through each pair of motor phase windings at J401 (inverter). If any discontinuities, replace motor.
94 Water Quality Water Quality fault in Erd_TubMountedSensorFault.
  • Run Service Mode Test 20.
  • If the turbidity reading from Service Mode Test 20 is out of range, press and hold the Start button for 3-seconds to calibrate the sensor.
  • Check all water quality sensor connections.
  • If above repair actions don't clear the fault, replace tub mounted sensor.
95 EEPROM Communication Fault EEPROM is unable to be written/read/erased.
  • Replace main board.
97 Pressure Sensor Failure One of the I2C Fault Conditions are present for more than 3-seconds
  • Replace main board.
98 Large OOB at High Speed Cycle canceled due to large OOB detected at high spin speed.
  • Run Speed Wash and confirm washer starts to agitate with no leaks.
  • Run Drain and Spin cycle to verify drain pump is functioning, the lid successfully locks, basket reaches at least 450 RPM, and the Spin LED does not blink (a blinking LED indicates that an OOB was detected during final spin).
  • Verify unit is firmly seated on all four legs, doesn't rock, and is leveled. Inspect leveling legs and bottom apron corner supports for damage.
  • Verify accelerometer is fully tightened on bottom of tub.
  • Check that basket assembly is hanging centered up in lid opening. If not, check that rod and spring assemblies are properly seated. Check that hub nut is tight.
  • Check that the rod and spring are dampening properly. If correct, it will be very difficult to push down and bottom out the basket assembly. Replace rod and spring assembly if they easily are pushed down.
  • Check the basket for excessive friction or for being excessively out of round. Basket should spin freely and without wobble. If friction is found, remove it. If basket is bad, replace it.
  • Confirm balance ring has fluid by quickly jostling the basket clockwise (CW) and counter-clockwise (CCW) and listening for fluid movement in the balance ring. Replace basket if no fluid is present.
  • Check for damage to the balance ring, tub, tub cover, basket, rod and spring assembly, top apron corner brackets, top cover, lid, and lid lock. Replace components if damage impacting function is observed.
99 Wi-Fi Communication Fault Wi-Fi module not responding.
  • Check Wi-Fi harness connections.
  • If the above actions don't clear the fault, replace Wi-Fi board, Wi-Fi harness, and Wi-Fi label on lid.
  • If the above actions don't clear the fault, replace main board.
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