Name: Manual for 6800 Series
Brand: Generic
Availability: InStock

Troubleshooting and error codes

Problem	Cause	Solution
Base Station LED is Solid Red	The base station can't get an IP address.	• Test the Ethernet cable with another device to check for signal. • Ensure that the Ethernet cable is connected on the switch. • Check that the DHCP server is available on the network. • Replace the Ethernet cable with one that you know is working.
Repeater Installation Problems: Can't Set Up a Repeater - LED is Red	The repeater is not in registration mode.	Reset the repeater with one of these options: • Unplug the repeater. Wait 30 seconds, then plug the repeater in again. • Press and hold the reset button on the bottom edge of the repeater for 5 seconds.
Handset Installation Problems: Handset Won't Register (Automatic Configuration)	The base station isn't working, the base station isn't in range, or the base station is not trying to connect with the handset.	Check the following items: • If the handset displays the message "Can't locate a base station", check that the base station is working. If it is working, move the handset close to the base station. You may need to extend the network with an additional multicell base station or repeater. If you have a single cell base station, you may need to change to a multicell system or add a repeater.
Handset Won't Register (Manual Configuration)	The configuration is incomplete or incorrect, the base station isn't working, the base station isn't in range, or the base station is not trying to connect with the handset.	Check the following items: • If the IPEI number of the handset is configured in the Extensions web page, ensure that the IPEI is correct. If it isn't correct, change it. • Check that the base station LED is green and that the handset is in range of a base station or a repeater. If the base station isn't in range, you may need to add a repeater to the system. • Access the Extensions web page, check the VoIP Idx check box associated with the handset, and click Start SIP Registration(s).
Handset Can't Register	The handset displays Deregistered. When you try to register the handset in the Extensions web page, the handset doesn't register.	• In the Extensions web page, click the Refresh button. • You may be prompted to reconnect the handset to the base station. • If the handset doesn't register, contact your service provider.
Operational Problems with the Base Station: Base Station LED Flashes Red and Handset Displays “No SIP Reg" Message	The base station can't communicate with the call control system.	1. Sign into the base station administration web page. 2. Click Extensions. 3. In the VoIP Idx column, check the check box for each handset that is not registered. 4. Click Start SIP Registration(s).
Operational Problems with the Handset: Handset Won't Turn On	The battery doesn't have sufficient charge, the plastic tab over the battery contacts aren't removed, or the battery has failed.	1. Place the handset in the charger and monitor it. If the screen turns on after a few minutes, the battery was depleted and needs to be fully charged. You can confirm the battery level from the Menu > Settings > Status screen while the handset is in the charger. 2. If the handset won't turn on after 10 minutes on the charger, remove the battery and replace it with a battery that you know is charged. If the handset now works, the battery may have failed.
Handset Won't Stay On	N/A	Check: • Does the handset have a battery installed? • If the handset is new, has the plastic tab over the battery contacts been removed? • Have you tried to use the handset with a charged battery from another handset?
Handset Doesn't Ring	The phone may be in silent mode and the silent mode icon is displayed in the screen header.	• Increase the volume from the Settings menu. • Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.
Handset Doesn't Respond to Key Presses	The keypad is probably locked.	Press and hold the star (*) key for 2 seconds to unlock the keypad.
Handset Beeps Continuously While in the Charger	N/A	Check these scenarios: • The handset wasn't placed in the charger so that the contacts on the handset and charger touched. • The handset is new and this is the first time it has been placed on the charger. Check that the plastic on the battery has been removed. If none of the scenarios apply, the battery may be defective. Put a battery that you know works into the handset and place the handset in the charger. If the handset doesn't beep, then the original battery is defective.
Handset Screen Displays "Searching"	The handset is too far from the closest base station or the base station isn't active.	• If the handset has been stationary, the base station may be rebooting or inactive. 1. Wait a couple of minutes to see if the handset can communicate with the base station. 2. If the problem persists, check that the base station has power and the LED is green. If the handset power was off while searching for the base station, it takes more time to register after the handset power is on.
No Audio on Your Handsets with a Single Base Station System	N/A	1. Sign into the base station web page. 2. Click Network Settings. 3. Verify that the field Use Different SIP Ports is set to Enabled.
Base Station Shows Searching in DECT Property	The base stations can't communicate.	Check these things: • The base station that can't connect is too far from the other base stations. Move the base station closer, or add another base station between the one that can't communicate and the base stations already set up. Look at the field DECT sync source in the Multi cell page. Each base station in the system shows the signal strength it receives in decibels per milliwatt (dBm).

Manual for 6800 Series

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Troubleshooting and error codes