Name: Manual for 3M Multi-Profile IR Vari-Focal Bullet Network Camera
Brand: H.264
Availability: InStock

Troubleshooting and error codes

Question	Answer or Resolution
Features	The video and audio codec is adopted in the device. The device utilizes H.264, MPEG4 and JPEG triple compression to providing high quality images. Where H.264 and MPEG4 are standards for video compression and JPEG is a standard for image compression. The audio codec is defined as G.711/G.726 for RTSP streaming.
The maximum number of users access the device simultaneously.	The maximum number of users is limited to 20. However, it also depends on the total bandwidth accessed to this device from clients. Therefore, the actual number of connected clients is varying by streaming mode, settings of resolution, codec type, frame rate and bandwidth. Obviously, the performance of the each connected client will slow down when many users are logged on.
The device can be used outdoors or not.	The device is weatherproof.
Power LED does not light up.	Install this device • Check and confirm that the DC power adaptor, included in packaged, is used. Secure the power connector and re-power it on again. • If the problem is not solved, the device might be faulty. Contact your dealer for further help.
The network cabling is required for the device.	The device uses Category 5 or better UTP cable allowing 10 Base-T, 100 Base-TX, or 1000 Base-T networking.
The device will be installed and work if a firewall exists on the network.	If a firewall exists on the network, port 80 is open for ordinary data communication. The HTTP port and RTSP port need to be opened on the firewall or NAT router.
The username and password for the first time or after factory default reset	Username = admin and leave password blank. Note that it's all case sensitivity.
Forgot the username and password	Follow the steps below. 1. Restore the factory default setting by pressing and holding down more than 5 seconds on the device. 2. Reconfigure the device.
Forgot the IP address of the device.	Check IP address of device by using the IPWizard II program or by UPnP discovery.
IPWizard II program cannot find the device.	• Re-power the device if cannot find the unit within 1 minutes. • Do not connect device over a router. IPWizard II program cannot detect device over a router. • If IP address is not assigned to the PC which running IPWizard II program, then IPWizard II program cannot find device. Make sure that IP address is assigned to the PC properly. • Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus software during setting up this device. • Check the firewall setting of your PC or Notebook.
Internet Explorer does not seem to work well with the device	Make sure that your Internet Explorer is version 8.0 or later. If you are experiencing problems, try upgrading to the latest version of Microsoft's Internet Explorer from the Microsoft webpage.
IPWizard II program fails to save the network parameters.	• Network may have trouble. Confirm the parameters and connections of the device.
Cannot work with NAT router	UPnP NAT Traversal • Maybe NAT router does not support UPnP function. Please check user's manual of router and turn on UPnP function. • Maybe UPnP function of NAT router is not compatible to the IP camera. Please contact your dealer to get the approval routers list. • Maybe too many IP cameras have been installed on the LAN, and then NAT router is out of resource to support more cameras. You could turn off and on NAT router to clear out of date information inside router.
Some IP cameras are working but others are failed	Access this device • Maybe the IP Address of the Network Camera is already being used by another device or computer. To confirm this possible problem, disconnect the Network Camera from the network first, and then run the PING utility to check it out. • May be due to the network cable. Try correcting your network cable and configuration. Test the network interface by connecting a local computer to the Network Camera via a crossover cable. • Make sure the Internet connection and setting is ok. • Make sure enter the IP address of Internet Explorer is correct. If the Network Camera has a dynamic address, it may have changed since you last checked it. • Network congestion may prevent the web page appearing quickly. Wait for a while. The IP address and Subnet Mask of the PC and Network Camera must be in the same class of the private IP address on the LAN. • Make sure the http port used by the Network Camera, default=80, is forward to the Network Camera's private IP address.
Cannot access the login page and other web pages of the Network Camera from Internet Explorer	• The port number assigned in your Network Camera might not be available via Internet. Check your ISP for available port. • The proxy server may prevent you from connecting directly to the Network Camera, set up not to use the proxy server. • Confirm that Default Gateway address is correct. • The router needs Port Forwarding feature. Refer to your router's manual for details. • Packet Filtering of the router may prohibit access from an external network. Refer to your router's manual for details. • Access the Network Camera from the Internet with the global IP address of the router and port number of Network Camera. • Some routers reject the global IP address to access the Network Camera on the same LAN. Access with the private IP address and correct port number of Network Camera. • When you use DDNS, you need to set Default Gateway and DNS server address. • If it's not working after above procedure, reset Network Camera to default setting and installed it again. • If the problem is not solved, the Network Camera might be faulty. Contact your dealer for further help.
Image or video does not appear in the main page.	• The first time the PC connects to Network Camera, a pop-up Security Warning window will appear to download ActiveX Controls. When using Windows XP, or Vista, log on with an appropriate account that is authorized to install applications. • Network congestion may prevent the Image screen from appearing quickly. You may choose lower resolution to reduce the required bandwidth.
Check the device's ActiveX is installed on your computer	Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “IPCamera Control”. The status column should show "Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the device's home page. Most likely, the ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.
Internet Explorer displays the following message: "Your current security settings prohibit downloading ActiveX controls".	Setup the IE security settings or configure the individual settings to allow downloading and scripting of ActiveX controls.
The device work locally but not externally.	Might be caused from the firewall protection. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the device to be accessible outside your LAN. • Make sure that the device isn't conflicting with any other web server running on your LAN. • Check the configuration of the router settings allow the device to be accessed outside your local LAN. • Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly.
The unreadable characters are displayed.	Use the operating system of the selected language. Set the Encoding or the Character Set of the selected language on the Internet Explorer.
Frame rate is slower than the setting.	• The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate slower than the setting. • Check the bandwidth of Internet connection. If the Internet bandwidth is lower than target bit rate, the video streaming will not work correctly. • Ethernet switching hub can smooth the frame rate.
Blank screen or very slow video when audio is enabled.	• Your connection to the device does not have enough bandwidth to support a higher frame rate for the streamed image size. Try reducing the video streaming size to 160x120 or 320x240 and/or disabling audio. • Audio will consume 32 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the device. • Default Gateway and DNS server address should be set up correctly.
Image Transfer on e-mail or FTP does not work.	• If FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.
Pan/Tilt does not work. (including Click to Center and Preset Positioning)	• Click [Refresh] on the Internet Explorer when the communication stops with the device. The image will refresh. • Other clients may be operating Pan/Tilt. • Pan/Tilt operation has reached the end of corner.
Pan/Tilt does not work smoothly.	There may be a slight delay when you are using the Pan/Tilt feature in conjunction with streaming audio and video. If you find that there is a significant delay while panning or tilting the camera, try disabling the audio streaming and/or reducing the video streaming size.
The focus on the Camera is bad.	Video quality of the device • The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on the lens can degrade the image quality.
The color of the image is poor or strange.	• Adjust White Balance. • To insure the images you are viewing are the best they can be, set the Display property setting (color quality) to 16bit at least and 24 bit or higher if possible within your computer. •The configuration on the device image display is incorrect. You need to adjust the image related parameters such as brightness, contrast, hue and sharpness properly.
Image flickers.	• Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz format of your device. • If the object is dark, the image will flicker. Make the condition around the Camera brighter.
Noisy images occur.	The video images might be noisy if the device is located in a very low light environment. Make the condition around the camera brighter or turn the IR LED on.
Cannot play the recorded AVI file	Miscellaneous Have installed Microsoft®'s DirectX 9.0 or later and use the Windows Media Player 11.0 or later to play the AVI files recorded by the Device. In addition media player, VLC is another option to play AVI file.

Manual for 3M Multi-Profile IR Vari-Focal Bullet Network Camera

Warranty Information

Troubleshooting and error codes