Brand: Haier
Category: Cooktops
Document Type: Installation Guide
Language: EN
Installation Guide for HCE604TB
Uploaded: Nov. 21, 2025, 7:18 p.m.
Manual Publish Date: 2015-07-01
Warranty Information
Refer to the Service & Warranty book for warranty details or contact your nearest Authorised Service Centre.
Starting the cooktop: Press and hold the power key until the displays light up. The displays will show '0' indicating no cooking zones are active. If a zone is hot, 'H' will alternate with '0'. Activating the child lock will show 'L' on all displays.
Using cooking zones: Touch a cooking zone display to activate it. Use the '+' and '-' keys to adjust the power level from 1 to 9 within 10 seconds. The display shows the selected level. 'A' indicates automatic heating.
Turning off zones: Press the '+' key for the desired zone, then use Method A (+ and - simultaneously) or Method B (central key) to turn it off. Hot zones will show 'H'. Pressing the power key turns off all zones.
Safety features: Unwanted turn-on is prevented by a 10-second lock-down with an audio warning if a key is continuously activated. 'Er03' may display. 'H' indicates a hot surface and turns off when below 60°C. Cooking zones have automatic shut-off timers.
Child lock: Press the '+' key at the bottom right and the power key simultaneously to unlock temporarily. Press again to activate permanent lock.
Troubleshooting and error codes
| Problem | Possible causes | What to do |
|---|---|---|
| The cooktop cannot be turned on. | No power. | Make sure the cooktop is connected to the power supply and that it is switched on at the wall. Check whether there is a power outage in your home or area. If you've checked everything and the problem persists, call your Authorised Service Centre or Customer Care. |
| Cooking zones seem to turn themselves off and on during use. | They cycle off and on to maintain the selected setting or prevent the glass from overheating. | This is normal and needs no action. |
| The touch controls are unresponsive. | The controls are locked. | Unlock the controls. See section 'Using your cooktop' for instructions. |
| The touch controls are difficult to operate. | There may be a slight film of water over the controls or you may be using the tip of your finger when touching the controls. | Make sure the touch control area is dry and use the ball of your finger when touching the controls. |
| There is a metal sheen on the glass. | Cookware with copper or aluminium base. | See 'Care and cleaning'. |
| The glass is being scratched. | Rough-edged cookware. | Use cookware with flat and smooth bases. See 'Cookware and cooking tips'. |
| The glass is being scratched. | Unsuitable, abrasive scourer being used. | See 'Care and cleaning'. |
| The cooktop is continuously beeping and the cooking zone displays read out Er03. | Liquid has spilled onto the touch control area. | Switch the power to the cooktop off at the wall and see 'Care and cleaning' for instructions. |
| The cooktop is continuously beeping and the cooking zone displays read out Er03. | There are objects (e.g utensils) on the touch control area. | Remove the objects from the touch control area. |
| The cooktop is continuously beeping and the cooking zone displays read out Er03. | Several touch controls are registering continuous contact (eg due to someone resting their hand or arm on the touch control area). | Remove the cause of continuous contact. |
| The cooktop turns itself off unexpectedly and the cooking zone displays read out Er21 alternating with H. | The cooktop electronics have overheated and the cooktop turns itself off as a safety measure. | Let the cooktop cool down before using it again. |
| The cooktop turns itself off unexpectedly and no error message or hot surface indication is displayed. | There is a power outage in your home or area. | Wait until the power comes back on. |
| The cooktop turns itself off unexpectedly and the displays show an error code (a letter and number combination) other than the two explained above. | Technical fault. | Note down the error code, then switch the power to the cooktop off at the wall and contact your Authorised Service Centre or Customer Care with the error code information. |
| The cooktop cannot be turned off. | Electronics fault. | Switch the power to the cooktop off at the wall and call your Authorised Service Centre or Customer Care. |
| The cooktop displays do not come on at all or are only partly visible. | Display fault. | Call your Authorised Service Centre or Customer Care. |