Brand: Hewlett Packard Enterprise
Category: Storage
Document Type: Parts/Service
Language: EN
Parts/Service for StoreOnce 3100, StoreOnce 3500 Series, and StoreOnce 5100 Systems
Uploaded: Nov. 21, 2025, 6:52 p.m.
Manual Publish Date: 2017-03-01
Warranty Information
Warranty information is available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts.
This manual provides comprehensive guidance on maintaining and servicing HPE StoreOnce 3100, 3500 Series, and 5100 Systems. It covers finding replacement part numbers, understanding mechanical and system components, and performing general precautions and safety guidelines. The document details how to identify and troubleshoot problems using the StoreOnce GUI and CLI, and provides procedures for powering on/off, firmware upgrades, and other essential processes. Specific sections are dedicated to replacing system motherboards, RAID controllers, disks, and optional hardware. It also outlines the steps for downloading and installing the QR ISO image for quick restore, deleting storage, and performing a configuration restore. Finally, it provides resources for support, warranty, and regulatory information.
Troubleshooting and error codes
| Part | Spares Part Number | Description | Hot plug |
|---|---|---|---|
| 2 TB hard disk drive | 653948-001 | SPS-DRV HD 2TB 6G SAS 7.2K 3.5 DP MDL SC | Yes |
| Power supply | 754377-001 | SPS-PS 500W FS Platinum Plus | No, unless optional second PSU connected |
| Processor | 762445-001 | SPS-PRO E5-2620v3 6C 2.4GHz 85W | No |
| Memory DIMM | 774172-001 | SPS-MEMORY DIMM 16GB 2Rx4 PC4-2133R-15 | No |
| System board | 775400-001 | SPS-PCA dl380/dl360 Gen9 SYS I/O | No |
| Backplane | 775402-001 | SPS-PCA DL380/DL360 Gen9 4-LFF SAS Bkpln | No |
| Processor heatsink | 775403-001 | SPS-Heatsink Scr Down/ Standrd DL360 Gen9 | No |
| Fan module | 775415-001 | SPS-Fan Module dl360 Gen9 | Yes |
| PCI riser | 775421-001 | SPS-PCI Riser PRI S1/2 dl360 Gen9 | No |
| Internal SAS cable | 780423-001 | SPS-SAS power cable | No |
| PCle riser | 785497-001 | SPS-PCI Riser PRI S1 DL360 Gen9 | No |
| RAID controller p1224 | 842475-001 | SPS-PCA p1224 w/o Encryption | No |
| Mini DIMM module (cache module for p1224) | 633542-001 | SPS-BD DDR3 MINI DIMM MOD 1Gx72 | No |
| SuperCapacitor (for p1224) | 660093-001 | SPS-CA CAPACITOR 36in FL | No |