Name: Manual for R-M800GP2M
Brand: HITACHI
Availability: InStock

Troubleshooting and error codes

Problems	Point to be checked	Detailed Check Points and Countermeasures
General Problems
Does not cool at all.	• Is the power plug supplied ?	• Check the power supply at the wall outlet. • Make sure the power supply cord is plugged firmly. • Check the fuse box for blown fuse or tripped circuit breaker.
Does not cool properly.	• Was the refrigerator just installed?	• Up to approximately 4 hours is required until your refrigerator cools properly. In the summer, up to 24 hours may be required. (☞ P.6)
	• Confirm that the refrigerator was installed properly.	• Is your refrigerator in contact with direct sunlight? • Is there a heat producing device such as a gas stove nearby? • Is there sufficient open space around your refrigerator ? (☞ P.5)

Food in the refrigerator compartment and vegetable compartment freezes.	• Is the freezer compartment temperature set to -16 °C or -15 °C, and is the refrigerator compartment temperature set to 6 °C or 7 °C ?	• Set the freezer compartment temperature to -19 °C or -18 °C, and set the refrigerator compartment to 3 °C or 4 °C.
	• Check the inside of the refrigerator.	• Is there too much food in the refrigerator? • Are there any hot items inside ? • Is the cold air outlet blocked by any food items? (☞ P.6)
Condensation (or frost) is forming.	• Is the door being opened frequently?	• We recommend that you open and close the door quickly, and open and close it as little as possible.
	• Is the door touching food and not completely closing?	• Confirm that there are no gaps when the door is closed. • When the door is closed, be sure that no food or plastic bags are caught between the door and the refrigerator main body.
	• Is it a hot summer day ?	• Set the temperature inside the freezer compartment to -22 °C or -21 °C, and inside the refrigerator compartment to 2 °C or 3 °C. • On very hot days, the cooling capacity could decrease, ice cream could become soft, and the temperature in the door pockets could increase.
Water is collecting either inside the refrigerator or on the floor.	• Because the freezer compartment has priority to be cooled during "Quick Freezing" operation, the temperature inside the refrigerator compartment could increase.	• Avoid opening and closing the door as much as possible. (☞ P.9)
	• Is the temperature for the refrigerator compartment set to 1 °C or 2 °C ?	• Change the temperature setting for the refrigerator compartment to 3 °C to 5 °C. When set to 1 °C to 2 °C, food might freeze. • If the temperature in the refrigerator compartment is set to 6 °C or 7 °C, food is less likely to freeze. (☞ P.8)
	• Has any moist food been placed in front of the cold air outlet or at the back of a refrigerator shelf?	• Moist food might freeze, so do not place it in front of the cold air outlet or at the back of a refrigerator compartment shelf.
	• Is any moist food being stored such that it is touching the back left wall of the refrigerator compartment?	• Because the food is touching the freezer compartment partition whose temperature is comparatively low, the food might freeze. Either increase the temperature setting or move the food away from the compartment partition a little.
	• When the humidity is so high, condensation might form on the outside of the unit, on the door gasket, or on the door. Also, after the door is opened and closed, the cold air might make the door surface fog up. This is not unusual.	• Wipe it off with a dry cloth. • Condensation is less likely to form if the temperature setting for the freezer compartment is changed to -18 °C to -15 °C. (☞ P.8)
	• Is condensation forming on the vegetable compartment drawer?	• This is because high humidity is maintained inside the drawer to prevent vegetables from drying out and to increase their life. Wipe with a dry cloth.
	• Is the door securely closed?	• If there are any gaps between the door and the refrigerator main body, not only will the temperature inside increase, but condensation or frost could also form. Please close the door securely.
	• Is the door opened for a long time or opened and closed frequently?	• Decrease the number of times the door is opened and closed, and open and close the door quickly.
	• Is the door touching food, etc., and not closing completely?	• If the door is not closed completely, condensation drips onto the inside of the refrigerator or on the floor. Please close the door completely.
Did any water in a plastic bottle spill?	Store bottled water so it does not spill.
Ice Dispenser and Water Dispenser
Ice is not dispensed.	• Are there ice cubes in the Ice Bank ?	• Wait until ice cubes are made and try again.
Ice is not dispensed.	• Is the "WATER" lamp is on to select water dispensing ?	• Touch "CUBES" or "CRUSHED" button to select ice dispensing. (☞ P.16)
Ice is not made quickly.	• Is the "Child Lock" lamp on ?	• Reset the "Child Lock" function. (☞ P.9)
	• Is the "Tank Empty" lamp on ?	• Fill up the Water Tank with water to the "Full" line. (☞ P.17)
	• Is the "Ice Maker" lamp off ? (☞ P.16)	• Activate the Automatic Ice Maker and use this function. Check the "Ice Maker" lamp is on to make sure that the Automatic Ice Maker is activated.
	• Is the water in the Water Tank frozen ?	• If frozen, set the temperature of the refrigerator compartment to 5 to 7 °C. (☞ P.8)
	• Is the ice dispensing duct is stopped up with food or fine crushed ice ?	• Get rid of the food or crushed ice by using a spoon, etc.. Do not use your fingers, since the Ice Dispenser may revolve and result in injury.
The ice cubes have projecting sections.	• Are any other articles such as food, etc. than ice stored in the Ice Bank?	• Take away these articles and store in other locations in the refrigerator.
The ice cubes have projecting sections.	• Is the Ice Bank placed correctly?	• If there is a gap at the bottom of the Ice Bank, remove the Ice Bank, rotate the "Auger" of the Ice bank for approx. 90 degrees and place the Ice Bank again. (☞ P.19)
Ice cubes stick together in the Ice Bank.	• Have you been using the Ice Dispenser for more than 1.5 minutes?	• To protect the electrical components, the system stops the operation for 20 minutes for cooling down. If the Ice Dispenser is used during this period, the "Dispenser Illumination" flashes to inform you of this temporary stop.
	• Was there any power failure ?	• Since the temperature of the freezer compartment rose, thus the ice cubes melted and stick together. Remove the Ice Bank, discard ice cubes, and make new ice cubes again. And, make the door opening/closing frequency as little as possible.
	• Have the doors been opened so often?	• If the Ice Dispenser is not used for a long time, the ice cubes may stick together. Therefore, it is recommended to use the Ice Dispenser as often as possible.
Even when "CRUSHED" is selected, not only crushed ice but also ice cubes (uncrushed ice) is dispensed.	• Is there any gap between the door gasket and refrigerator body?	• If there is a gap, the freezer compartment temperature may rise and the ice cubes may stick together. Close the door completely.
	• Is the water in the Water Tank enough? If the water is not sufficient, the ice cubes may be smaller than usual and thus may not be crushed.	• Due to unevenness of ice cubes, some small ice cubes will not be crushed and will be dispensed, however, this not an abnormal situation.
	• If the Ice Dispenser has not been used for a long time, the ice cubes may become smaller and thus may not be crushed.	• If the water is not much, fill up the Water Tank with water upto the "Full" line. (☞ P.18)
	• "CUBES" were selected just before dispensing "CRUSHED" ice?	• Remove the Ice Bank, discard old ice cubes, and make new ice cubes again.
	• Is there stopped-up ice cubes in the ice crusher section (at the reverse bottom side of the Ice Bank) of the Ice dispenser and the flapper to feed ice to be crushed kept opened?	• When switching from "CUBES" to "CRUSHED”, ice cubes instead of crushed ice may be dispensed for the first moment. On the other hand, when switching from "CRUSHED" to "CUBES", crushed ice instead of ice cubes may be dispensed for the first moment. They are not abnormal.
Ice or water smells.	• Is the Water Tank or water purification Water Filter dirty?	• Remove the Ice Bank to get rid of the ice in the ice crusher.
	• Is not the water or ice fresh ?	• In order to prevent grime and hard water stains from building up, make sure to rinse the Water Tank once a week. (☞ P.18) • Replace the water in the Water Tank once a week. And, first, discard the existing ice cubes, then make new ice cubes. (☞ P.18)
	• Has strong-smelling food been put inside without being wrapped ?	• When food with strong smell is stored, such food should be wrapped and sealed for storage.
Water is not dispensed.	• Is the "CUBES”or“CRUSHED”lamp is on?	• Touch the "WATER" button to select dispensing water. (☞ P.17)
	• Is the "Child Lock" lamp on ?	• Reset the "Child Lock" function. (☞ P.9)
	• Is the "Tank Empty" lamp on ?	• Fill up the Water Tank with water to the "Full" line. (☞ P.15)
	• Is the water in the Water Tank frozen ?	• If frozen, set the temperature of the refrigerator compartment to 5 to 7 °C. (☞ P.8)
	• Has the Water Dispenser been used for more than 1 minute continuously?	• If the Water Dispenser is used for approx. 1 minute, the system temporarily stop dispensing for the sake of safety in case of a malfunction of dispenserswitch. The “Dispenser Illumination” flashes to inform you of this case. To use again, release the glass from the Dispenser Lever.

Manual for R-M800GP2M

Warranty Information

Troubleshooting and error codes