Brand: HITACHI
Category: Storage System
Document Type: Manual
Language: EN
Manual for VSP Fx00 and Gx00
Uploaded: Nov. 21, 2025, 7:02 p.m.
Manual Publish Date: 2018-05-01
Warranty Information
No warranty information is available in the provided document excerpt.
The Service Processor (SVP) provides out-of-band configuration and management of the storage system, and collects performance data for key components to enable diagnostic testing and analysis. It is available as a physical 1U management server or a 64-bit software application. The manual covers installation, configuration, and maintenance of both physical and virtual SVPs. It details hardware descriptions for Windows 7 and Windows 10 Enterprise, installation procedures on various platforms (customer-supplied server, Oracle Linux KVM, VMware ESXi, Hyper-V), software upgrades, security patching, SSL encryption setup, IP address and port number management, storage system registration and deletion, SVP backup and restore, rebooting, replacement, and troubleshooting.
Troubleshooting and error codes
| Topic | Details |
|---|---|
| Troubleshooting the spanning tree protocol | To identify redundant paths, the SVP generates and processes Bridge Protocol Data Units (BPDUs) on ports 1, 3, and 4. If the SVP connects to a network switch that has its spanning tree feature enabled, the network switch can block communications between the SVP and the network. An example of a configuration is Cisco switches equipped with the PortFast BPDU guard feature is enabled. If you connect the SVP to the port of a network switch that has BPDU guard enabled, connect the SVP to a different port on the switch that does not have the BPDU guard feature enabled. If this does not resolve the problem, perform the following procedure to stop the SVP port from issuing BPDU frames. Note: If you perform this procedure while the cable connection between the SVP and network switch is looped, it creates a logical loop of the network connection and the entire network becomes inoperable. Verify the network connection is not looped before performing this procedure. Procedure: 1. From the PC connected to the SVP, click Start > All Programs > Accessories > Remote Desktop Connection. 2. Right-click the command prompt and click Run as Administrator. 3. At the command prompt, type regedit. 4. Edit the following registry settings: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BridgeMP Name: DisableSTA Value: DWORD(0x1) 5. Restart the SVP operating system. The SVP port no longer transmits BPDU frames. |
| SVP emergency logon procedure | The SVP can be connected using the default IP address 192.168.0.15. If you cannot connect to the SVP by using the default IP address, use the following emergency log on address: http://<default SVP IP address>/dev/storage/<model number><system serial number>/emergency.do. The following table lists the variables in the URL. |