Manual for HDZP252DI

Manual for HDZP252DI

Brand: Honeywell

Category: Camera

Document Type: Manual

Language: EN

Available Languages: EN , ES

Uploaded: Nov. 21, 2025, 7:21 p.m.

Manual Publish Date: 2017-02-01

Warranty Information

Honeywell will repair or replace any defective products returned prepaid during the warranty period.

This manual provides instructions for installing, configuring, and operating the Performance Series 1080p IP PTZ camera. Key functions covered include:
  • Getting started with the ConfigTool for device discovery and firmware upgrades.
  • Logging in and viewing live video, including navigating the Live View interface and using PTZ controls.
  • Playing back recorded video and snapshots, and creating video clips.
  • Configuring various camera settings such as picture, exposure, white balance, day/night mode, focus, zoom, IR light, and defog.
  • Managing network settings, storage, system configurations, and user accounts.
  • Configuring PTZ functions like presets, tours, scans, patterns, and idle motion actions.
  • Setting up event detection (motion, video tampering, audio) and alarms.
  • Troubleshooting common issues and referencing camera specifications.

Troubleshooting and error codes

Issue Troubleshooting Steps
Cannot play downloaded file.
  • Use the player located on the CD that came with your camera.
  • Ensure that DirectX8.1 or higher is installed on your PC.
  • Install the DivX503Bundle.exe plugin for playing AVI files.
  • If you are running Windows XP, install the ffdshow codec.
Cannot set camera frame rate above 20 fps when Embedded NVR resolution set at 1080p or lower.
  1. On the NVR, go to NVR setup and set the resolution to 1080p and click Save.
  2. Go to Remote Device and click Delete to remove the camera.
  3. Then select the camera in the Searched Device area and click Add.
  4. Click Modify for the camera in the Added device area. Select ONVIF from the drop-down list of manufacturers and click Save.
You can now set the frame rate at 20 fps or above for 1080p or lower resolutions at the NVR end.
Cannot get 3 MP resolution at the NVR.
  1. Make sure the NVR supports 3 MP (2304×1296) resolution.
  2. On the NVR, go to NVR setup  Remote Device and click Modify for the 3 MP camera in the added device area.
  3. Select ONVIF from the drop-down list of manufacturers and click Save. You can now setup 3 megapixel resolution on the NVR end.
IR video is poor.
  • Ensure that the power supply is adequate. An inadequate power supply may not be able to support the IR lights.
  • Ensure that the objects to be illuminated are within the camera’s IR range.
  • If the IR-cut filter does not switch to Night mode, the photosensitive chip at the front of the camera may be malfunctioning.
Cannot upgrade firmware through the network.
  • If you cannot upgrade firmware over the network, try using port 3800.
Cannot install/log in to web client.
  • Ensure that your browser’s security settings allow ActiveX controls.
  • Ensure that DirectX8.1 or higher is installed on your PC.
  • Ensure that you have a valid network setup and that you are using the correct login user name and password.
Water leaking into camera housing.
  • Ensure that the front glass cap and rear waterproof cap are tightly secured. Loosening or removing the front and rear caps will allow water to enter the housing.
Power supply is unstable.
  • The operating temperature range for the supplied power adapter is approximately 32°F to 104°F (0°C to 40°C). Replace with an industrial-level power adapter if operating the camera in temperatures below 32°F (0°C).
  • Use of a UPS power supply is strongly recommended.
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