Brand: Honeywell
Category: Camera
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for HED1PR3
Uploaded: Nov. 21, 2025, 8:41 p.m.
Manual Publish Date: 2015-10-01
Warranty Information
Honeywell will repair or replace defective products free of charge during the warranty period.
This manual provides instructions for installing, configuring, and operating Honeywell Performance Series IP cameras. It covers initial setup, accessing the web client, live view, playback, and various configuration settings for camera, network, storage, events, and alarms. It also includes troubleshooting tips and camera specifications.
Troubleshooting and error codes
| Issue | Solution |
|---|---|
| Cannot play downloaded file | Use the player on the CD, ensure DirectX 8.1+ is installed, install DivX503Bundle.exe plugin, or ffdshow codec for Windows XP. |
| Cannot set camera frame rate above 20 fps with 1080p resolution on Embedded NVR | Set NVR resolution to 1080p, remove and re-add the camera, modify its settings to ONVIF. |
| Cannot get 3 MP resolution at the NVR | Ensure NVR supports 3 MP, go to NVR setup, modify camera settings to ONVIF. |
| IR video is poor | Ensure adequate power supply, check IR range, verify photosensitive chip function. |
| Cannot upgrade firmware through the network | Try using port 3800. |
| Cannot install/log in to web client | Ensure browser security settings allow ActiveX, DirectX 8.1+ is installed, and network setup/credentials are correct. |
| Water leaking into camera housing | Ensure front glass cap and rear waterproof cap are tightly secured. |
| Power supply is unstable | Check operating temperature range of adapter, replace with industry-level adapter if needed, use a UPS. |